Traveling

Industry

Anuj Malhotra
Sagar Yadav
 IRCTC

Subsidiary that handles the catering, tourism and

online ticketing operations
Services:-
a) Online Ticketing
b)Tourism Packages
c)Tatkal Booking
Record with 13,45,496 tickets booked in a day
 Makemytrip.com

Deep Kalra in 2000. Headquartered in Gurgaon ,

founded in USA
Company holds close to 25% market share of the
Online hotel booking segment
Services- Flights, Bus & Rail, Cab Service,
Hotel&Packages, Mobile Solutions, Route Planner,
Forex
Net Worth $130M
Guaranteed lowest fare to customers
 Red Bus
Founders-Phanindra Sama, Charan
Padmaraju and Sudhakar Pasupunuri
Sold to Ibibo inRs. 800 crores in 2013
Indias Number One online bus ticketing platform, both on
mobile and on desktop
Offers booking of 4500 routes
Most trusted brand in the online travel category-2015
13th most trusted internet brand in the overall rankings-2015
Uses Phone, Home Delivery, Physical outlets, SMS
It has been noticed that the removal of intermediaries in
a supply chain would serve the purpose only if it
provides better services to the target customers. The
questions to be answered are :-
How cutting middleman has allowed organisations to
cater to the needs of customer in a better way ?
 Real-time solution to queries using phones.
Direct interaction between Organisation and
customers regarding feedback & offers.
Awareness and transparency in price fixation.
Less Add up cost- Less price of product.
Prompt redressal of grievances like refund of money.
Prevention of fraud by middlemen.
What are the other areas where the role of middleman
has been restricted? Has it been successful so far?
 e-District Delhi
Project aims to provide online government-issued certificates to
residents of the city
Eliminating the role of intermediaries and ensuring checks
against fake and fabricated documents through the use of
technology
First State in the county to allow online applications, online
status verification and digitizing the entire legacy data
Certificates of birth, marriage and death to official
documentation required for OBC, SC, ST, Income, Solvency
and lal dora
 Electronic ration card added later on
Bring down the timelines for delivery of various
categories of certificate services
Citizen service centres at several places to de-
centralize service delivery
Reduction in number of touts in govt departments
 Direct Benefit Transfer Scheme

Transfer of subsidy on LPG directly into bank

account
Reduction in leakage and red tapism
Total subsidy amount reduced due to selectivity
Fast benefit delivery
What are the value-added services that online travel
websites can offer their customers?
 Value-Added Services
Offer on booking of hotels while booking tickets-IBIBO
Offering Travel Insurance-YATRA.com
Rent Cars-ZoomCars
Tour Packages- Thomas Cook
Providing FAQs
Information in different languages
Customer care services
Price comparison feature-Makemytrip
Thank You