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Introduction
Intro-1
The Premise of The Course
Intro-2
The Importance of
Management
Research shows that competent
management is the key
determinant to organizational
success:
Decreased turnover
Increased profits
Greater sales
Greater stock value per
employee
Intro-3
Seven Practices of
Effective Managers
Ensure employment security
Selectively hire
Foster decentralization
Institute high pay levels
Train extensively
Reduce status differences
Share information
(Pfeffer, 1998)
Intro-4
Management skills are the
building blocks upon which
effective management rests.
Intro-5
Skills of Effective
Managers
Verbal communication (including listening)
Managing time and stress
Managing individual decisions
Recognizing, defining, and solving
problems
Motivating and influencing others
Delegating
Setting Goals and articulating a vision
Self-awareness
Team building
Managing conflict
(Authors own study)
Intro-6
What are
Management Skills?
They are behavioral
They are controllable
They are developable
They are interrelated and
overlapping
They can be contradictory or
paradoxical
Intro-7
A high IQ alone does not guarantee
success in life and work.
Intro-8
Competing Values Framework
Flexibility/Change
CLAN SKILLS ADHOCRACY SKILLS
Internal External
Maintenance Positioning
Stability/Control Intro-9
Contents
Part I: Personal Skills
Developing Self-Awareness
Managing Personal Stress
Solving Problems Analytically and
Creatively
Part II: Interpersonal Skills
Building Relationships by
Communicating Supportively
Gaining Power and Influence
Motivating Other People
Managing Conflict
Intro-10
Contents (Cont)
Part III: Group Skills
Empowering and Delegating
Building Effective Teams and
Teamwork
Leading Positive Change
Intro-11
Supplements
Communication Skills
Making Oral and Written
Presentations
Conducting Interviews
Managing Meetings
Intro-12