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Credit Verification
Initial A P F A
activation ll r i s
of the o e e s
subscriber c - l i
s in the a v d g
billing ti i v n
system. o s i c
n it s r
t it e
Output
t e d
Verification report
o l t it
Credit Limit Setting
e o li
C c b m
V a e it
Credit Verification
Customers Suppliers
Subscribers FSO/Connect/Dealer
SMG Contract Subscribers
CIG IT
RMG CV agency
Credit Verification Process
New subscribers
activation in the
system/address change of
existing subscribers.
(TAT: Day 0)
No
Go to
Step
A
19
Credit Verification Process
Subscriber to provide the missing
details/Documents to the AV/CV
A
executive. (TAT: Day 2/3)
No Yes
Prepare a report with the Prepare a report of the complete
cases where documentation verified cases with complete
is incomplete. (TAT: Day 2/3) documentation. (TAT: Day 2/3)
Credit Verification Process
Yes No
B
Send report to Audit agency
& SMG team along with
SEFs and supporting
documents. (TAT: Day 4/5)
Go to step 35.
Credit Verification Process
No Yes
C
Send report to Audit agency
& SMG team along with
SEFs and supporting
documents. (TAT: Day 4/5)
Go to step 35.
Credit Verification Process
Pre-bar SMS to be sent and auto-dialer to
the subscriber for whom the complete
C details not received or disagreed on
calling. (TAT: Day 6)
Yes No
D
Yes No
Go to step
35.
Credit Verification Process
No
Is it an Yes
exception?
A
Is the
Yes Set credit limit
verification based on
positive? Exception Matrix.
No
Re-allocate the case to
the verification agency for
AV/CV.
Initial Credit Verification
Process
Has the
customer opted Yes
A for VAS services
like NR/IR etc?
No
Has the
customer
given security
deposit?