Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Appearance
Chapter 3.1
First Impressions
Important to present an appearance that
inspires confidence & a positive self image
Within 20 seconds to 4 minutes, first
impressions are made
Rules for appearance vary with profession
Professional standards apply to most health
careers & should be observed to create a
positive impression
Good Health
May be required
Clean, neat, well-fitting, wrinkle free
White/neutral undergarments under
white clothing
Avoid extreme styles
Find out what type & color of uniform is
required, then follow standards
established by employer
Clothing
Chapter 3.2
Characteristics of a health care
worker
Empathy ability to identify with &
understand another persons feelings,
situation, & motives.
Must have sincere interest in working with
people
Must care about & be able to communicate
Understand needs & learn effective
communication skills
Characteristics of a health care
worker
Honesty truthfulness & integrity
Must be able to trust you at all times
Willing to admit mistakes so they can be corrected
Dependability accept the responsibility
required by your position
Prompt in reporting to work, good attendance
record
Perform assigned tasks on time & accurately
Characteristics of a health care
worker
Willingness to learn willing to learn new
things & adapt to change
Due to research, new inventions, tech
Learning new techniques or getting additional
education
Lifelong learning required
Patience tolerant & understanding
Control your temper, count to 10
Deal with frustration & overcome obstacles
Characteristics of a health care
worker
Acceptance of criticism willing to accept criticism
& learn from it
Pts, employers, co-workers, families
Some is constructive allows you to improve your work
Everyone can improve performance
Enthusiasm must enjoy your work & have a
positive attitude
Enthusiasm is contagious, helps you do your best &
encourages others to do the same
Concentrate on positive points so that negatives are not
so important
Characteristics of a health care
worker
Self motivation ability to begin or follow through
with a task
Should be able to determine what needs to be done &
do them without constant direction
Set goals & work to reach them
Tact ability to say or do the kindest or most
fitting thing in a difficult situation
Everyone has a right to feelings & should not be
judged as right or wrong
Shows consideration for the feelings of others
Requires constant practice
Characteristics of health care
workers
Competence qualified & capable of
performing a task
Follow instructions, use approved procedures
Strive for accuracy & know your limits
Ask for help if necessary
Responsibility willing to be held accountable
for your actions
Others rely on you, you will meet expectations
Do what you are supposed to do
Characteristics of health care
workers
Discretion using good judgment in what you
say & do
Confidential information
Need proper authorization to get info
Be discreet, ensure that pts rights are not violated
Team player learn to work well with others
Each member of the team has different
responsibilities, but each must do his part
Working together accomplishes the goal faster
Characteristics of health care
workers
All characteristics must be practiced &
learned
Some take more time to develop than
others
Be aware of these characteristics &
strive to improve
If practiced, you will be a valuable asset
to your employer
Teamwork
Chapter 3.3
Teamwork
Part of an interdisciplinary health care team
Provides quality holistic care
Consists of many professionals, with different
educations, backgrounds, ideas, & interests
working together for the good of the pt.
What professionals might be involved in the
care of a surgical pt?
Each team member has an important job to do
Team working together = quality care given
Teamwork
Every
person must understand the
team members individual roles
Knowledge provides a picture of the total
care plan
Helps clarify responsibility & establishes
goals
Most teams have frequent PATIENT CARE
CONFERENCES
Pt may be an active participant
Leader
Chapter 3.4
Leadership
Definition the skill or ability to encourage people to
work together & do their best to achieve common goals
Leader = One who leads or guides others, one who is
in charge or in command of others
Leaders are NOT born, they are developed by their
own efforts
Combine visions of excellence with the ability to inspire others
Anyone can be a leader
Promote positive changes that benefit profession
Every contributing member can be a leader
Characteristics of a leader
All characteristics can be learned
Respect rights, dignity, opinions, & ability of others
Understands democratic principles
Works with a group to guide toward goal
Understands own strengths/weakness
Self-confident & willing to take a stand
Communicates effectively
Self-initiative, willing to work, completes tasks,
optimistic, open-minded, compromises
Praises others & gives credit
Categories of leaders
DEMOCRATIC
Encourages participation of all people in
decision-making or problem solving
Listens to others opinions & bases
decisions on what is best for the group
Guides individuals to a solution so the
groups can take responsibility for the
decision
Types of leaders
LAISSEZ-FAIRE
Informal leader that strives for minimal
rules & regs
Allows individuals to function independently
Hands off policy, makes decisions only
when forced to
Laissez-faire means to let alone
Types of leaders
AUTOCRATIC
Often called dictator
Maintains total rule, makes all decisions,
has difficulty delegating or sharing duties
Seldom asks others opinions, emphasizes
discipline, expects others to follow direction
at all times
Individuals follow this leader out of fear of
punishment or extreme loyalty
Leadership
All types of leadership have advantages &
disadvantages
Rarely, autocratic leader may be beneficial
Democratic leader is usually most effective
Remember to respect the rights & opinions of
others for effective leadership
Stress & Time
Management
Everyone experiences
Amount of stress depends on the
individual reaction to & perception of the
situation
Example blood test can be stressful for
some, but routine for another
Causes of stress
Relationships
Job or school
Foods caffeine, salt, sweets
Illness & lifestyle
Finances
Family events birth, death, marriage, divorce
Overwork, boredom, negative feelings
Time limitations too much to do
Failure to achieve goals
Response to stressors
Identify stressors
Awareness of stressor & how you deal with
it, can you change it?
Solve or eliminate the problem
Gather info, assess situation, identify
problem, list possible solutions, make a
plan, act on solution, evaluate results,
change solution if necessary
Managing stress
Accomplish goals
Organize steps to help you accomplish
If goal achieved enjoy accomplishment
If goal not achieved evaluate &
determine why you failed
Unrealistic goal?
Lack skills or knowledge?
Another way to accomplish?
Failure can be positive
Time Management to meet goals
Analyze & prioritize
Review goals, list tasks to accomplish them most
important to least important
Delegate if necessary
Identify habits & preferences
Energy high vs energy low
Schedule tasks, make lists
Plan your work pace yourself
Avoid distractions screen calls, say no
Take credit for job well done
Time management
Provides for organized & efficient use of time
Things do not always go according to plan, even
with careful planning
Common events emergencies, new
assignments, complications, overscheduling
Determine the reason for failure if time
management doesnt work
Reevaluate goals & revise plan
Patience, practice, & an honest effort necessary
for success