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It cant be purchased
It cant be borrowed
S Specific
M Measurable
A Attainable
R Realistic
T Time bounded
Good Manager vs. Great Manager
Good Manager Great Manager
Actively Takes Part in the Social and
Gets Along With Subordinates and Other Friendship Structure of the Company
Co-Workers
Uses Personal Traits to Motivate Others in
is respected by Co-workers Directions That Serve Company Goals
Many phone calls, meetings and drop-in visitors fall into this category.
Quadrant - IV
Reserved for activities that are not urgent, not important- Quadrant
of Waste
Passive
Aggressive
Assertive
Examples of Passive Behavior
Avoiding eye contact
Quiet, strained voice
Sentences not finished
Nervous movements - fiddling with objects
Physically backing away
Apologizing a lot
Agreeing without questioning
Examples of Aggressive behavior
Glaring/staring
Loud voice
Lots of interruptions
Finger wagging
Hands on hips
Physically moving towards the other person
Blaming
Stating opinions as facts
Assertiveness
Assertiveness is the ability to communicate your needs, feelings,
opinions, and beliefs in an open and honest manner without violating
the rights of others
Assertiveness helps in
Increases self-confidence
Elevates self-esteem
Gain respect of others
Improves communication
Enhances decision-making ability
HOW TO BE ASSERTIVE
Be honest & direct about your needs & feelings
Express yourself firmly & directly
Be reasonable in your requests
State your viewpoint without being apologetic
Be honest when giving or receiving feedback
Learn to say no to unreasonable expectations
Paraphrase what others have stated to you
Recognize & respect the rights of those around you
Use appropriate tome of voice
Be aware of body posture and body language
Maintain eye contact
Use I statements to express self
Dont let others impose their values/ideas on you
Encourage others to be clear and direct
Take ownership
THANK
YOU T
CHAKRAVARTHI
CH ANUDEEP
S NAVEEN TEJ
MD AKBAR
PASHA
B KRISHNA