E-Aduan

Customer Feedback System

It was developed to provide students and staff to
voice out their complaints about matters pertaining to
UiTM.

e-Aduan Fasiliti
related to facilities in UiTM for instance the electrical,
mechanical, telecommunications, civil, landscape,
infrastructure and event management.

e-Aduan system was implemented with the objective

of to provide a medium for receiving complaints via
internet from the students and staff
 Step of e-Aduan
Students and staff of UiTM can
search to this web site to make
complaints: http://
www.fms.uitm.edu.my/eAduan/
Students need to fill the form that
need by e-Aduan:
 The responds time needed:
1 hours (for small complaints)
1 days
7 days
All suggestions and complaints will be
taken within reasonable time
However, the maintained want extra
time to complete their tasks they need
to make report to UiTM
 The feedback forms:
https
://onyx.uitm.edu.my/aktif/aduankorporat.ns
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Objective: to evaluate whether students

and staff are satisfied with the system
and service provided