Verbal and Non-verbal

Communication
 Verbal
Communication
 One way for people to
communicate face to
face . This are words
used to express or
share ideas , thoughts ,
feelings and emotions .
 Key Components

w Sound: a travelling wave which is an

oscillation of pressure transmitted
through a solid, liquid, or gas, composed
of frequencies within the range of
hearing and of a level sufficiently strong
to be heard, or the sensation stimulated
in organs of hearing by such
vibrations.dds:
wWords: thought of as the
smallest meaningful unit of
speech that can stand by
themselves.
 Examples:
w Speech:
 -Face to face discussions,
 -speeches,
 -television,
 -radio,
 -telephone conversations,
 -seminars,
 -videos
w Written:
 -Emails,
 -books,
 -letters,
 -magazines,
 -newspapers,
 -notes,
 -faxes,
 -announcements,
 -commercials
 w No use of technology to interact that would waste natural
Advantages resources.
w It is the fastest way of interaction with each other.
w It is less expensive to interact with people.
w It is more easier to understand a conversation than some
other multimedia means of communication.
w During a verbal communication you can utilize nonverbal
cues such as tone, body language, inflection.
w You can have long conversations. And does not require
lots of repetitions. Because it is clear.
w It can be used every where you go only if the person you
are interacting with is with you.
w Speech can be direct and to the point. Some non-verbal
communication such as gestures have different
meaning in different countries.
Disadvantages w It can be quickly forgotten.
w You can not provide legal
evidence.
w Sometimes, you can not remember
each and every point.
w Poor presentation of the message
or the instruction can result in
misunderstanding and wrong
responses.
 Improving the skill
w Using positive words to challenge
limiting beliefs. (Phrase your words
clearly and positively. Your words and the
explanations you give affect thoughts and
determine emotions.)


w Telling or narrating a story. (One of the

ways to let others understand your message is by
telling a story, reading a quote or telling a joke.
Verbal communication through stories carries power
to induce the person to relate to what you are saying
or suggesting. A joke usually helps people relax more
and is opened to listen to you.)
w
w Asking the right questions.
(Questioning yourself or others with
precise words allow for correct
answers.)
w
w Think and prepare before you speak.
(Verbal abuse happens when you express
yourself without thinking and instead
allow your emotions to take over.)



w Reduce your usage of verbal pauses.
(Have you ever listened to how you speak and
render your conversations? If you haven't and
are unaware, request for someone to do so.
How many times did you stop your sentences
and added an "ah", "um" or "well"?)
w Avoid careless language. (Use your
phrases with care. Talk and write in ways that
allow for accurate description of your
experience, thoughts or ideas. Don't expect
people to assume and guess what you are
trying to say.)


w
 Non-Verbal
Communication
Nonverbal communication
occurs when there is an
exchange of information
through nonlinguistic
signs . It can be
communicated through
gestures and touch , by body
language or posture , by
facial expression and eye
contact .
 TYPES:
1) KINESICS: (Body Language)


one of the most powerful ways that

humans can communicate non-
verbally. It is used to portray
moods and emotions and to
emphasize or contradict what is
being said.
2) ARTIFACTS: often used to


communicate information about

ourselves. Artifacts are objects,
often clothes, jewelry, pictures, or
trinkets which expresses one’s
interest, hobbies, status or
lifestyle.
3) HAPTICS: (touch) Putting a


hand or other body part in contact

with another can communicate
many messages and signal a
variety of relationships.


4) CHRONEMICS: The way time



is used can provide information

about people as an individual.
5) PROXEMICS: is the study of


how people use and perceive the

physical space around them. The
space between the sender and the
receiver of a message influences
the way the message is
interpreted.
CATEGORIES:
w Personal Space
w Eye contact
w Position
w Posture
w Gestures
w Locomotion
w Facial Expression
Facial Expressions
q Happiness
q Surprise
q Fear
q Anger
q Sadness
q Disgust
q Interest
q Bewilderment
q Determination
wPARALANGUAGE
(vocalics) is the study of
nonverbal cues of the voice.
Various acoustic properties of
speech such as tone, pitch and
accent, collectively known as
prosody, can all give off
nonverbal cues. Paralanguage
may change the meaning of
words.
 FUNCTIONS
w Express emotions
w Express interpersonal attitudes
w To accompany speech in managing
the cues of interaction between
speakers and listeners
w Self-presentation of one’s personality
w Rituals (greetings)

Advantages w Written communication is
good for complicated and
vital instructions, which
can be given in a precise
and uniform manner.
w
w There is a lesser chance
for the message to be
misunderstood.


w Written instructions can be

checked at a latter date.
 w You can not have long conversation.
Disadvantages w Can not discuss the particulars of your
message
w Difficult to understand and requires a
lot of repetitions.
w Can not be used as a public tool for
communication.
w Less influential and can not be used
everywhere.
w Not everybody prefers to communicate
through non-verbal communication.
w Can not create an impression upon
people/listeners.

 Improving the skill
 POSITIVE:


§ Maintain eye contact

§ Nod your head to convey that you are
listening or that you agree
§ Smile and show interest
§ Lean forward to show the speaker you are
interested
§ Use a tone of voice that matches your
message

 NEGATIVE:
§ Avoiding eye contact and looking away from
the speaker
§ Closing your eyes or tensing your facial
muscles
§ Excessive yawning
§ Using body language that conveys
indecisiveness or lack of confidence (e.g.,
slumped shoulders, head down, flat tones,
inaudible voice)

 Interaction of Verbal and
Non-verbal Communication

vRepeat
vAccent
vRegulate
vCompliment
vSubstitute
v
END

THANK YOU!!