TALLER Naturaleza de la tecnologa

(WORKSHOP - Nature of technology)

2 ACTIVIDAD

BUSINESS:

REFRIELECTRICOS BIJAO
PROJECT AUTHOR:
GONZALEZ JIMENEZ LUIS EDUARDO

THEME:
QUALITY OF CONTROL

Servicio Nacional de Aprendizaje (SENA) 24/03/2017

 DESIGN THINKING- DISEO
PENSAMIENTO
Grafique y explique el proceso de diseo usando un ejemplo de la vida real y considerando los
pasos que se indicaron en el objeto de estudio, as como el ejemplo correspondiente.

Servicio Nacional de Aprendizaje (SENA) 24/03/2017

 INTRODUTION
QUALITY OF CONTROL
OF REFIELECTRICOS BIJAO Fase De Identificacin
Identification Phase
The success of a company is achieved by its ability to
meet the needs and expectations of its customers and its
other stakeholders in the long term and in a balanced way. REFRIELECTRICOS BIJAO
Progressive success can be achieved through effective
management of the company, by raising awareness of the
organization's environment; Through learning and the
application of appropriate improvements in the quality and
innovation of products and services.

Servicio Nacional de Aprendizaje (SENA) 24/03/2017

Perception of a need
The quality of a company's products and services is paramount because the
ability to meet the needs and requirements of customers is the main
objective of a company. But in the last two year the quality of products and
services of the company Refrielectricos bijao has fallen in quality standards
creating large losses due to lack of information regarding the capacity to
satisfy the needs and expectations of its customers as are the Innovation,
product quality, quality of service and others.

Servicio Nacional de Aprendizaje (SENA) 24/03/2017

Formulation of specifications
(requirements):
Not a good follow-up of the client: Information regarding customer needs is a
very important factor in a company offering a product and service in
competition with other companies.
Mismanagement of the service, do not fulfill their responsibilities: The
management of a service and the responsibilities that the service includes as
such is of the utmost importance
No atmosphere to share ideas: An environment where sharing ideas is
important because it is a good way of collecting information that is help ful in
improving the company and making decisions that could ensure continued
improvement.

Servicio Nacional de Aprendizaje (SENA) 24/03/2017

Generality of ideas
Design quality
standards in the
service.
Create a training
program.
Customer follow-up.
Creation of a space
for collecting ideas
and information

Servicio Nacional de Aprendizaje (SENA) 24/03/2017

 SOLUTION

Strategies are
implemented for the
continuous improvement in
the quality of the product
and service is based on the
optimization of processes
which can be improved
according to the needs of
the client such as training
in procedures and advice
of cooperation,
participative leadership,
improvements in quality
standards , And innovation
in products and services.

Servicio Nacional de Aprendizaje (SENA) 24/03/2017

EVALUATION

Most strategies for service improvements

were implemented. Many of them are
implemented as a means of counseling and
teaching how to treat the client and how to
react to future difficulties, others to raise
awareness of the responsibilities of the
service that is exercised over personal
interests, and of course the creation of a
space to share ideas And daily problems that
allow the continuous improvement in
conclusion are strategies to provide a better
quality in the service of the company.

Servicio Nacional de Aprendizaje (SENA) 24/03/2017

 QUALITY OF CONTROL

Perception of a need 1
The quality of a company's products and services is
paramount because the ability to meet the needs and
requirements of customers is the main objective of a
company. But in the last two year the quality of products
SOLUTION 4 and services of the company Refrielectricos bijao has fallen
in quality standards creating large losses due to lack of
Strategies are implemented for
information regarding the capacity to satisfy the needs and Formulation of specifications
expectations of its customers as are the Innovation, product
the continuous improvement in (requirements):
the quality of the product and
quality, quality of service and others.
Not a good follow-up of the client: 2
service is based on the Information regarding customer needs is a
optimization of processes very important factor in a company offering
which can be improved a product and service in competition with
according to the needs of the EVALUATION 5
other companies.
Mismanagement of the service, do not fulfill
client such as training in Most strategies for service improvements were their responsibilities: The management of a
procedures and advice of implemented. Many of them are implemented as a means service and the responsibilities that the
cooperation, participative of counseling and teaching how to treat the client and service includes as such is of the utmost
leadership, improvements in how to react to future difficulties, others to raise importance
quality standards , And awareness of the responsibilities of the service that is No atmosphere to share ideas: An
innovation in products and exercised over personal interests, and of course the environment where sharing ideas is
services. important because it is a good way of
creation of a space to share ideas And daily problems that
collecting information that is help ful in
allow the continuous improvement in conclusion are improving the company and making
strategies to provide a better quality in the service of the decisions that could ensure continued
company. improvement.

Generality of ideas
3
Design quality standards in the service.
Create a training program.
Customer follow-up.
Creation of a space for collecting ideas and
information
 0 QUALITY OF CONTROL

4 company, by raising awareness of the organization's environment; Through learning and the application of appropriate
SOLUTION
Strategies are implemented for the
continuous improvement in the
quality of the product and service
is based on the optimization of
processes which can be improved
according to the needs of the client
such as training in procedures and
advice of cooperation, participative
leadership, improvements in
quality standards , And innovation
in products and services.
The success of a company is achieved by its ability to meet the needs and expectations of its customers and its other
stakeholders in the long term and in a balanced way. Progressive success can be achieved through effective management of the
5
improvements in the quality and innovation of products and services.
EVALUATION
Most strategies for service improvements were
1 Perception of a need implemented. Many of them are implemented
as a means of counseling and teaching how to
treat the client and how to react to future
difficulties, others to raise awareness of the
The quality of a company's products and services is paramount because the ability to meet the needs and requirements of responsibilities of the service that is exercised
customers is the main objective of a company. But in the last two year the quality of products and services of the company over personal interests, and of course the
Refrielectricos bijao has fallen in quality standards creating large losses due to lack of information regarding the capacity to creation of a space to share ideas And daily
satisfy the needs and expectations of its customers as are the Innovation, product quality, quality of service and others. problems that allow the continuous
improvement in conclusion are strategies to
provide a better quality in the service of the
company.
2 Formulation of specifications (requirements):

No atmosphere to share ideas: An environment where
sharing ideas is important because it is a good way of
collecting information that is help ful in improving the
company and making decisions that could ensure
continued improvement.
Not a good follow-up of the client: Information
regarding customer needs is a very important
factor in a company offering a product and service
in competition with other companies.
Mismanagement of the service, do not
fulfill their responsibilities: The
management of a service and the
responsibilities that the service includes as
such is of the utmost importance

3 Generality of ideas

The improvement in quality standards such as the management of a service and the
Design quality standards in the service. responsibilities that the service includes as such is of paramount importance in its reputation
and image of the company in front of its clients.

Create a training program. Teaching employees about good service, and how to do it would greatly improve quality
standards in service.

The lack of customer tracking has led the company to fall in sales and its services because
Customer follow-up. meeting the needs of the customer is the main objective of a company and in regards to
product quality and awareness of preventive services is Much importance

Creating a common environment in which to share ideas and daily problems of the company
Creation of a space for collecting ideas and information would strengthen teamwork, improve communication and comment on the problems that
affect and some overlook.

24/03/2017
 END

THANKS FOR YOUR ATTENTION

24/03/2017
Servicio Nacional de Aprendizaje (SENA)