Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Determinants
1. Competition
2. Service quality
3. Placement
4. Reputation of the institution
5. Private and public ownership
6. Infrastructure
7. Facilities provided
8. Location of the institute
9. Mode of educational institution
10. And other such factors
Price reflects the quality of service provided
to the students.
PRODUCT
The tangible product delivered at the end is the
various course certificates issued on completion of
the courses.
Elements
Advertisement
Public relations
Word of mouth
Publicity
Web marketing
Web
marketing
Advertisemen
t
PEOPLE
Teaching fraternity.
Non-teaching community directly and
indirectly associated with the service
rendered.
Satisfaction and retention of students
solely depends on the teachers.
It is required that teaches deliver the best
service.
Teachers nowadays are identified as
facilitator and services provider.
TMES FAMILY
PROCESS
Procedure, mechanism and flow of activities which lead to an
exchange of value.
The way services are rendered.
The service process is hassle free , simple, understandable,
student friendly and technology based in TMES .
How students are treated by the staff members.
How service are rendered by the teachers.
The length of time a student has to wait to avail the services.
Admission process :
1. Application form
2. Interaction with Student And parents
3. Send letter of choice
PHYSICAL EVIDENCE
The direct sensory experience of service.
Help measure whether adequate facilities are provided by the
educational institution.
Physical environment
Physical facilities
Infrastructure created
Play ground
Gymnasium
Computer laboratory
Canteen
Library
Proper number of updated books and journals.
Different Morden teaching aid.
Thank
You