Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
g Lebanon’s
Classificatio
n System
Introduction
Proposed
Meeting Overview
Discussion
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Why This Study?
international standards.
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Study Process
Implementation 4/00-
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Meeting Overview
Introduction
Proposed
Meeting Overview
Discussion
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Purpose of Classification Systems
Informational Developmental
Infrastructure Service/Quality
Traditional systems, prevalent Started in Europe, more prevalent
Where in developing countries world-wide
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Trends in Classification Systems
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How Does Current System Work?
Problems
Over Specificity of Rules Confusing Rating System
- Too specific, burdensome, deprive - International, 4-star A, 4-star B, 3-star A
originality very confusing
- Broader rules adjust for style and - Most recognized system is standard 5-star
taste system
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Meeting Overview
Introduction
Proposed
Meeting Overview
Discussion
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Proposed Approach
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Structural Characteristics
Introduction
Proposed
Meeting Overview
Discussion
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How System Was Developed
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Two-Part System
Minimum Standards
Hotels must meet all of these
Standards vary by category
Infrastructure based
Proposed Approach: Hotels
General Standards
Point System, hotels collect points according to amenities above
minimal standards and quality factors.
Hotels need to score a determined number of points according to
category -- lower category hotels need less points than higher
ones.
Hotels must meet requirements under both minimum standards
and general point system to be awarded a particular rating.
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Criteria Composition
Building 30%
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Security
General
General security
security norms/procedures
norms/procedures
Night
Night service
service
Fire
Fire security
security
Security Guest
Guest protection
protection
Employee
Employee welfare
welfare
Proposed Approach: Hotels
Price/classification
Price/classification posting
posting
Comments
Security standards mostly the same for all hotel categories
5-Star 1-3-Star
Concierge Example Attendant can be
outside of door inside, reachable by
all night buzzer/phone
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Public Areas
Comments
All hotels need an independent entrance and a distinguishable
reception hall/service
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Guest Rooms
Number
Number ofof rooms
rooms Temperature control
Room
Room dimension
dimension Safe boxes/security
Guest Suites
Suites availability
availability Habitability
Rooms Handicap Telephone
Handicap accessible
accessible rooms
rooms
Linen replacement
Room
Room arrangement
arrangement Laundry service
Doors
Doors
Proposed Approach: Hotels
Comments
Guest rooms are what most differentiates categories of hotels
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Bathrooms
Bathrooms Arrangement
Arrangement
Items
Items
Comments
Proposed Approach: Hotels
5-Star 1-Star
3-Star
All rooms with full bath or Cold / hot water in
90% with at least
shower / WC, less than room, bathroom in
shower / WC
25% not full bath the same floor
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Food and Drink Services
Comments
Proposed Approach: Hotels
All hotels should serve breakfast, all 5-star hotels need at least two
restaurants.
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Facilities Available to Guests
Facilities Leisure
Leisure facilities
facilities
Available to Business
Business center
center
Guests Restaurants
Restaurants
Bars
Bars
Meeting/conference
Meeting/conference rooms
rooms
Proposed Approach: Hotels
Comments
No requirements for 1-3 stars
4/5-Star
Fax, Telephone, 1/2/3-Star
Example:
Internet, Computer, No requirements
Business Center
Printer, Photocopier
available to guests
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General Standards for Tourist Hotels
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Building
Condition of building 16
Lounges 14
Restaurant Halls 10
Proposed Approach: Hotels
Comments:
Comments:
Most
Most points
points based
based on
on overall
overall look,
look, quality
quality and
and upkeep.
upkeep.
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Guest Rooms and Bathrooms
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Hotel Attention and Services
Additional Services 3
Additional Catering 15
Proposed Approach: Hotels
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Guest Leisure and Professional Services
Leisure 14
Business / Conference Facilities 8
Banquet Halls 3
Before, 5-star hotels had to have all these amenities
Comments
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Minimum Required Points Per Hotel
Category
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Hotel Scoring Example
Points Earned
I. Building Possible Score + Points - Points
Condition of Building 16 12
Lounges 14 12
Restaurant Halls 10 8 -1
Other Common Spaces 6 6
EXAMPLE HOTEL SCORING
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Meeting Overview
Introduction
Proposed
Meeting Overview
Discussion
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Proposed Standards for Tourist Residences
Methodology Employed:
Same as hotels, except less models to draw from:
Switzerland, U.S., and analysis done by SCORE based on French model
Middle-Eastern Tastes:
Residences often used by Gulf tourists
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Structure of Proposed System
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Security and Building
General
General standards
standards and
and procedures
procedures Hotel entrance
Night
Night service
service Reception hall
Security Temperature
Minimal
Minimal fire
fire security
security rules
rules
and Bathrooms
Building General
General guest
guest protection
protection Elevators
Employee
Employee welfare
welfare Telephone booths
Posting
Posting of
of prices/classification
prices/classification Parking lots
Proposed Approach: Tourist
Front-office
Front-office service
service Garages
Comments
categories
Example: Elevators
Minimum
Minimum size
size Telephone
Handicap
Handicap accessibility
accessibility Bathroom type and equipment
Apartment
Apartment equipment
equipment Kitchen type and equipment
Apartments Temperature
Temperature control
control Apartment cleaning
Safe
Safe boxes
boxes Linen replacement
Habitability Laundry service
Habitability
Proposed Approach: Tourist
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Meeting Overview
Introduction
Proposed
Meeting Overview
Discussion
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Classification Process
Step 1 Builder approaches classification team for
consultation (voluntary but suggested)
Step 2 Builder formally approaches team for
classification; file is created
Step 3 Unannounced visit to property; manager is
contacted for brief informational interview on
Property characteristics; Physical evaluation is
Implementation
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Reclassifying Existing Hotels/Tourist Residences
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Maintaining Classification System Current
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