Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Cause of a Problem
Increase competitiveness
Trivial Many
Count
100
80
60
40
20
0
60 % Defect
of
Material
Rejections
Count 16213934 20 19 19 15 15 14 14 11 9 7 7 3 3 3 3 2 2 1 5
Percent 32 27 7 4 4 4 3 3 3 3 2 2 1 1 1 1 1 1 0 0 0 1
Cum % 32 5966 70 74 78 80 83 86 89 91 93 94 96 96 97 97 98 98 99 99100
Four Ms Model
MAN/WOMAN METHODS
OTHER EFFECT
MATERIALS MACHINERY
Determining Root Cause 13
Approved for Public Release
Cause and Effect Diagram
Loading My Computer
n
D ow ard
MAN/WOMAN METHODS
s i de c kw
Up Ba
Inserted CD Wrong
Cannot Answer Prompt
Question Not Following Instructions are Wrong
Instructions
Brain Fade Cannot
OTHER Load
Not Enough Softwar
Power Interruption CD Missing e on PC
Free Memory
No Consequences No Performance
Reviews
Poor Safety Inappropriate Infrequent
Performance Behaviors Inspections No Special Subject
Classes
Inadequate
Training Lack of Regular
Safety Meetings
No Publicity
Lack of
Employee
Attention Zero Written Safety
Lack of Sr. Messages
Management Attention
Determining Root Cause No Injury Cost16
Approved for Public Release Tracking
Bench Marking
Benchmarking: What is it?
The Tools of Quality, Part II: Cause and Effect Diagrams, Sarazen, 1990
Root Cause Analysis: A Tool for Total Quality Management, Wilson, Dell &
Anderson, 1993
Determining Root Cause 22
Approved for Public Release