Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. After Reading and Studying This Chapter, You Should Be Able to: Describe the duties and responsibilities of a food and beverage director and other key department heads Describe a typical food and beverage directors day State the functions and responsibilities of the food and beverage departments Perform computations using key food and beverage operating ratios
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Food and Beverage Division Kitchen Catering Banquet Restaurants Room service Minibars Lounges Bars Stewarding
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Skills for Food and Beverage Directors Leadership Training Motivation Budgeting Cost control And much more
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Kitchen Organization Executive chef: Responsible for guest satisfaction Ensures food quality and consistency Sous chef: Second in command Day-to-day operations
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Kitchen Organization (cont.) Chef tournant: Rotates through kitchen Relieves the chef station Station chef: Responsible for different areas within the kitchen Examples: Pastry chef, fish chef, and banquet chef Roast, gril, and pantry
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Food Costs Typical food cost ratio is 2832% Food Cost Ratio =
Food Cost Food Sales
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Contribution Margin Dollar differential between the cost and the sales price of a menu item Example:
Pasta dish sells for $8.75
Pasta dish costs 3.75
Contribution margin: $5.00
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Food Operations Number and type depend on type/service of hotel Typically run by restaurant manager Must promote restaurant to hotel guests
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Bars Place to relax and socialize for both business and pleasure Profit percentage for beverage is higher than food profit center Efficiency based on pour/cost percentage 1624% pour/cost percentage Unlike food, beverages can be held over if not sold
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Beverage Cycle Ordering Receiving Storing Issuing Bar stocking Serving Guest billing
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Bar Management Bars are run by sommeliers, whose duties, along with wine stewards, include: Supervising the ordering and storage of wines Preparing wine list Overseeing staff Scheduling
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Bar Management (cont.) Maintaining cost control Assisting in wine selection Properly serving wine Knowledge of other beverages
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Bar Controls Automatic dispensing system Intoxication of customer Pilferage by employees Overcharging/undercharging customers
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Types of Hotel Bars Lobby bar Restaurant bar Service bar Catering and banquet bar Pool bar Minibar Night clubs Sports bar
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Stewarding Department Responsibilities of the chief steward: Cleanliness of the back of house Cleanliness of glassware, china, and cutlery Inventory of chemical stock Maintenance of dishwashing machines Pest control
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Catering Department Catering: Includes a variety of occasions when people may eat at varying times Banquets: Refers to groups of people who eat together at one time and in one place Terms are used interchangeably
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Figure 6-3 Organization of the Catering Department
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Dotted Line Responsibilities Catering director must work with: Directorof sales Food and beverage director Executive chef Catering services manager
Responsible for selling and servicing all
catering, banquets, meetings, and exhibitions
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Catering Department Hotels director of sales General manager Corporate office sales department Convention & visitors bureau Competition Rollovers Cold calls
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Styles of Meetings Theater style Figure 6-5
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Styles of Meetings (cont.) Classroom style Figure 6-6
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Styles of Meetings (cont.) Horseshoe-Style Seating Figure 6-7
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Styles of Meetings (cont.) Dinner style Figure 6-8
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Catering Event Order (CEO) Also called Banquet Event Order (BEO) Contains all information pertinent to the event that has been planned Guaranteed number
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Room Service/In-Room Dining Typically found in larger-city hotels, especially airport hotels Level of service and menu vary Challenges: Delivery of orders on time Making it a profitable department Avoiding complaints Forecasting
Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River,
Management, 2nd edition NJ 07458. All Rights Reserved. Trends Use of branded restaurants Hotels opting not to offer F&B facilities More casual atmosphere Standardized menus Sports-themed bars Use of technology in guest services and overall operations More low-fat/low-carb menu items Walker: Introduction to Hospitality 2007 Pearson Education, Upper Saddle River, Management, 2nd edition NJ 07458. All Rights Reserved.