10 Managing Employee Retention,

Engagement, and Careers

Copyright 2016 Pearson India Education Services Pvt. Ltd

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Learning Objectives
1. Describe a comprehensive approach to

Copyright 2016 Pearson India Education Services Pvt. Ltd

retaining employees.

2. Explain why employee engagement is

important, and how to foster such
engagement.

3. Discuss what employers and supervisors

can do to support employees career
development needs.

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Learning Objectives

Copyright 2016 Pearson India Education Services Pvt. Ltd

4. List and briefly explain the main
decisions employers should address
in reaching promotion and other
employee life-cycle career decisions.

5. Explain each of the main grounds for

dismissal.

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Copyright 2016 Pearson India Education Services Pvt. Ltd
Describe a comprehensive
approach to retaining
employees.

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 IMPROVING PERFORMANCE:
HR as a Profit Center

Copyright 2016 Pearson India Education Services Pvt. Ltd

Studies show link when turnover rates
rise financial performance is at risk
HR practices can lower turnover
o Opportunities
o Training
o Development

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Managing Employee Turnover

Copyright 2016 Pearson India Education Services Pvt. Ltd

Costs of turnover
Managing voluntary turnover
Reducing voluntary turnover

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Managing Employee
Retention

Copyright 2016 Pearson India Education Services Pvt. Ltd

1. Identify issues with surveys
2. Compensation
3. Selection
4. Professional growth
5. Meaningful work/ownership

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Managing Employee
Retention

Copyright 2016 Pearson India Education Services Pvt. Ltd

6. Worklife balance
7. High engagement
8. Data analytics
9. Counter offers
10. Workforce planning

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 IMPROVING PERFORMANCE:
HR Practices Around the Globe

Copyright 2016 Pearson India Education Services Pvt. Ltd

IBM technology training
program is improving
o Employee retention
o Minimizing layoffs
o Resignations and
o Turnover costs

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Managing Employee
Retention

Copyright 2016 Pearson India Education Services Pvt. Ltd

Talent Management and Employee
Retention
Job withdrawal
o Dealing with job withdrawal

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Review
Identify issues with surveys

Copyright 2016 Pearson India Education Services Pvt. Ltd

Compensation
Selection
Professional growth
Meaningful work/ownership

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Review
Worklife balance

Copyright 2016 Pearson India Education Services Pvt. Ltd

High engagement
Data analytics
Counter offers
Workforce planning/
Talent Management
Job withdrawal

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Explain why employee

Copyright 2016 Pearson India Education Services Pvt. Ltd

engagement is important,
and how to foster such
engagement.

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 IMPROVING PERFORMANCE:
HR Practices Around the Globe
Rio Tinto is a global mining corporation

Copyright 2016 Pearson India Education Services Pvt. Ltd

Using metrics and measures, consulting
firm Towers Watson conducted an
employee engagement survey so Rio
Tinto could take the steps to:
o Employee engagement and
o Performance

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Managing Employee
Engagement
Gallup survey

Copyright 2016 Pearson India Education Services Pvt. Ltd

o Business units that have employee
engagement have 83% chance of
performing above the company median
o Those with the lowest employee
engagement have a 17% chance

Watson Wyatt Worldwide survey

o Highly engaged employees generate 26%
higher revenue per employee

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Managing Employee Engagement
Employee Actions That Foster
Engagement

Copyright 2016 Pearson India Education Services Pvt. Ltd

1. Understanding how their department
contributes to company success
2. Seeing how their efforts contribute to
achieving company goals
3. Get a sense of accomplishment from
work at the company
Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Review
Employee Engagement

Copyright 2016 Pearson India Education Services Pvt. Ltd

and Performance
Employee Actions That
Foster Engagement

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Discuss what employers and

Copyright 2016 Pearson India Education Services Pvt. Ltd

supervisors can do to support
employees career development
needs.

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Career Management

Copyright 2016 Pearson India Education Services Pvt. Ltd

Career terminology
Careers today
Psychological
contract
The employees
role

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Career Management
The Employers Role
o Depends on length of time employee is

Copyright 2016 Pearson India Education Services Pvt. Ltd

employed
Employer Career Management Options
o Employee career planning form suggested
Managers Role
o Actively train, mentor, review performance

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Review
Career terminology

Copyright 2016 Pearson India Education Services Pvt. Ltd

Careers today
Psychological contract
The employees role
Employers and Manager role
Employer Career Management Options

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
List and briefly explain the main

Copyright 2016 Pearson India Education Services Pvt. Ltd

decisions employers should
address in reaching promotion
and other employee life-cycle
career decisions.

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Making Promotion
Decisions

Copyright 2016 Pearson India Education Services Pvt. Ltd

1. Is seniority or competence the rule?
2. How should we measure competence?
3. Is the process formal or informal?
4. Vertical, horizontal, or other?

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Making Promotion
Decisions

Copyright 2016 Pearson India Education Services Pvt. Ltd

The Gender Gap
o Eliminate barriers
o Improve networking, mentoring
o Break the glass ceiling
o Have flexible career tracks

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Making Promotion
Decisions

Copyright 2016 Pearson India Education Services Pvt. Ltd

Look at Practical Considerations
Managing transfers
Managing retirements

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Review
Promotion Look at Practical

Copyright 2016 Pearson India Education Services Pvt. Ltd

decisions Considerations
Measurement Gender Gap
Formal vs. Managing transfers
informal Managing retirements
Vertical or
horizontal

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Copyright 2016 Pearson India Education Services Pvt. Ltd
Explain each of the
main grounds for
dismissal.

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Managing Dismissals

Copyright 2016 Pearson India Education Services Pvt. Ltd

Grounds for Dismissal
Supervisor Liability

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Managing Dismissals

Copyright 2016 Pearson India Education Services Pvt. Ltd

The Exit Process and Termination
Interview
Layoffs and the Plant Closing Law
Adjusting to Downsizings and
Mergers

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Review
Managing dismissals

Copyright 2016 Pearson India Education Services Pvt. Ltd

Avoiding suits
Liability
Exit process
Downsizing and mergers

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Improving Performance
at The Hotel Paris

Copyright 2016 Pearson India Education Services Pvt. Ltd

Many hotel jobs are dead end; for example,
maids and valets with no aspirations to move
up, or are using these jobs temporarily, for
instance, to help out with household
expenses.

First, do you agree with this statementwhy,

or why not? Second, list three more specific
career activities you would recommend Lisa
implement for these employees.
Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
Hotel Paris
Strategy
Chapter 10

Copyright 2016 Pearson India Education Services Pvt. Ltd

Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey
 Copyright 2016 Pearson India Education Services Pvt. Ltd
THE
END
Human Resource Management, 14e Authors: Gary Dessler and Biju Varkkey