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BRAND MANAGEMENT
• What is advertising?
• Communication & Business process of advertising
• Types & economic effects of advertising
• Structure of advertising industry
• Evolution of promoting and advertising brands
• Social, ethical, regulatory aspects of advertising
• WHAT IS ADVERTISING?
• Advertising is any paid form of non-personal
presentation & promotion of ideas, goods, &
services by an identified sponsor. (AMA-1963)
• It is paid persuasive communication, using non-
personal mass media & other interactive
communications to connect an identified sponsor
with a target audience. (modern definition).
• Advertising is a substitute for human salesman.
(Sidney Bernstein-1990)
• ADVERTISING AS A COMMUNICATION
PROCESS.
Encoding Encoded Decoding
Sender the message of the Receiver
message in media message
Noise
Distortions
8. Trade Advertising
• Done by manufacturer.
• Objectives: attraction new outlets, motivate
traders to stock company products.
9.Professional Advertising
• Done by manufacturers of certain products.
• Objective: Ad Message to professionals who are
decision makers (e.g. doctors, architects)
• Media used: Professional journals, direct/e-
mails, sales persons.
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SCOPE/ROLES/FUNCTIONS OF ADVERTISING
Advertising Dept.
• Advertiser/Client Organisation.
• Provide funds for advertising.
• Decide ad.budget and target audience.
• Approve ad/IMC plan.
• Advertising Department
• Most large companies have ad.dept.
• Communicate, Coordinate between
marketing dept, ad. agencies, service
specialists.
• Headed by Advertising Manger/Director.
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• Independent Advertising Agencies
• Hired by large/medium-sized advertisers.
• Provide advertising/promotional services.
• Assist advertiser in planning & executing ad & other
promotional programmes.
• Media Organistaions
• Referred as channels of communications/media
vehicles.
• Provide platform for advertiser’s message to the
audience.
• Service
Organisations/Specialists/Suppliers/Vendors.
• Provide speicalised services like copy writing,
marketing research, video production.
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Evolution of Brands
• Brand s help to differentiate products.
• In 18th century, producer’s names identified products,
e.g. Ford automobiles from Ford family
i.e. some kind of corporate branding.
• In mid 20th century, mass production of non-durables
made branding compulsory.
• Brand names were based on (1) personal names of
inventor/shopkeeper (Edison Phonograph), (2) place
names (Columbia Bicycles), (3) artificial names
(Kodak), (4) descriptive names(Shredded Wheat)
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Purchase Decision
• Selection of the product / brand.
• Where to buy?
• When to buy?
Post-purchase Evaluation
• Relationship between expectations and
satisfaction influence a repeat purchase.
• Cognitive dissonance.
• Dissatisfied consumer experiencing
dissonance spreads negative WOM.
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2. Segment Targeting
• How many & which segments to target?
Criteria used:
• Segment–size (Market Potential)
• Growth rate (Present & Future)
• Profitability
• Company objectives, resources, and
competencies (strengths) in relation to
competitors.
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3. Segment Profiling
POSITIONING
• What is Positioning?
• How to develop a positioning strategy?
The steps are:
• Competitor positioning.
• Repositioning.
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ADVERTISING / PROMOTIONAL
RESEARCH
Marketing Research
PRE-TESTING RESEARCH
• Done by advertising agency before finished artwork is
sent to the client.
• Purpose: To find any flaws in the ad message.
or, To creat an effective ad. Message.
• Technique used : Consumer panels (focus groups)
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POST-TESTING RESEARCH
• Done after an ad/ad campaign is over.
• It evaluates impact of ad campaign/an ad.
• It measures factors like awareness,
attitude (preference / liking), purchases.
• Actual measurements are compared with
ad. goals to evaluate success.
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SALES OBJECTIVES
• Some times ad objective stated as increase in
sales by %, quantity, or value.
• This is unrealistic and unfair. Why?
Communication objectives
• Existing levels of awareness, knowledge, liking,
and preference for a brand measured.
• If low, message & media strategies developed to
increase it.
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BEHAVIOURAL OBJECTIVES
• Achieving communication objectives is not
enough.
• Advertising should induce action / behaviour in
consumers like trial / purchase.
• Hence, behavioural objectives could be:
(1) Increase brand usage rate among existing
consumers
(2) Encourage non-users for trial and / or
purchase of brand.
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ADVERTISING BUDGET
• Percentage-of-sales method
• Affordable method
AFFORDABLE METHOD
• After allocating to other relevant company
expenditures, whatever left is allocated.
• Advantages: Simple, easy to implement, comparison
with other company expenditures.
• Disadvantages: Ignores role of advertising as
investment in brand building and its impact on sales.
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ADVERTISEMENT PLANNING: AN
INTERNATIONAL PERSPECTIVE
• International advertising has two approaches:
• Market-oriented approach.
• Culture-oriented approach.
• Most companies have central control of ad campaign
with local adaptation in execution.
• Steps involved in planning international advertising
• Global advertising objectives
• Targeting issues
• Positioning the global brand
• Setting ad budget
• Executing international ad campaign
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• What is a brand?
• A product is a physical thing.
A brand is a perceptual thing that lives in
consumer’s mind.
• Main tasks in creating / building a brand are:
• Choosing / selecting brand names.
• Positioning the brand.
• Providing effective communication support.
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BRAND POSITIONING
• Public relations.
CREATIVE PROCESS
• What is creativity?
1.Preparation
2.Incubation
3.Illumination
4.Verification
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1.Immersion
2.Digestion
3.Incubation
4.Illumination
5.Reality / Verification
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MESSAGE STRATEGIES
3.Moral Appeals
• Popularity appeal
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MORAL APPEALS
Teaser Advertising
COPY WRITING
• What is a copy?
• Creative plan includes attention getting and
memorable phrases.
• Copy-writer shapes words in an ad
DISPLAY COPY
• Large type-size elements are:
Headlines, subhead lines, Taglines, slogans
Headline
• It is conveys ad message / theme
• It is a sentence / phrase – important for
catching attention
Types of Headlines
• Benefit headline
• Information / News headline
• Puzzle / Provocative headline
• Question headline
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SUBHEADS
• Most adds have one / more subheads.
• They enhance readability and highlight key
sales points.
• When subhead is above headline, it is
underlined, called kicker / overline.
• When subhead is below headline, its type-size is
smaller than headline, but larger than body
copy.
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SLOGANS
TAGLINES
BODY COPY
• It is main text of an ad
• It includes sales story, arguments, explaination,
proof.
• Only 10% readers read body copy.
• Long enough to complete message, short enough
to retain readers’ interest.
Body copy writing styles / approaches:
• Straight forward : factual copy
• Narrative : Story telling
• Dialogue : Conversation
• Explaination : Explains working of something
• Translation : of technical information
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CAPTIONS
• Part of body copy captions explain visuals.
• Visuals and captions have high readership.
VISUAL ELEMENTS
BANNER ADS
• They are most common form of online ads.
• These are small rectangular boxes with text,
images, animations, with company / brand
name.
• Like outdoor ads, importance to creativity with
clever phrases & bright visuals, by
• Offering discounts / freebies
• Changing offer frequently (perhaps daily)
• Offering knowledge / asking provocative
questions.
• Asking sufer’s opinion & rewarding them.
• Informing, entertaining, providing links.
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WEB ADS
• Similar to traditional print advertising.
• Copy writing important for creating interest.
• Objectives
• Create awareness, interest in products / services
• Build brand image.
OTHER WEB FORMATS
• Marketers experiment with other web formats like
pop-ups, Ad buttons, sponsorships, Interstitials,
classified ads
• Internet method using broadcast media better
than TV advertising. (Why?)
• These designs are constantly changing.
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MODULE -4:
PLACING THE MESSAGE IN CONVENTIONAL
AND NEW MEDIA
• World of promotional media
• Fundamentals (basic concepts) of media planning
• Media planning process
• Media strategies (including media – mix selection /
media choices)
• Scheduling
• Contemporary essentials (challenges)
• Media choice (planning) & integrated brand
promotion (IMC)
• Strategic planning considerations in media choice
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MEDIA RESEARCH
Focus of media research and analysis is:
• Target audience
• Factors influencing media plan
• Where and when to advertise
Category development index (CDI), and
Brand development index (BDI) are used to
decide where to advertise.
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MEDIA STRATEGIES
• Media strategies should achieve media
objectives, reach target audience with cost –
effective media-mix to deliver the ad
message.
• It includes following decisions:
• Geographic selection (coverage)
• Media – mix selection (Media choice)
• Cost – effective media & media vehicles.
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WHERE TO ADVERTISE?
BRAND DEVELOPMENT INDEX (BDI)
High Low
• What is media-mix?
PRODUCT CHARACTERISTICS
Message characteristics
SCHEDULING
• Media schedule is the calendar of advertising plan.
• Media planner manage schedules tactfully for
maximum impact with given ad budget.
• Competitors’ ad schedules.
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FLIGHTING STRATEGY
• Alternating periods of intense advertising & no
advertising.
• Used for products with seasonal demands.
• Advantages : cost efficiency (covers purchase cycles
only), use many media & vehicles with limited
budget.
• Disadvantages: decreased awareness, interest,
retention of ad message during non-scheduled
periods, advantage to competitors.
Pulsating strategy
• It is a combination of continuous & flighting strategy.
• Advantages of both continuous & flighting.
• Disadvantages: Not suitable for small budgets &
seasonal products.
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SCHEDULING STRATEGIES
Jan F M A M J J A S O N D
Continuous
Flighting
Pulsating
Criteria used for decision:
• Advertising objectives
• Buying cycles
• Advertising decay level
• Ad budget
• Competitive spending
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MODULE -5:
INTEGRATED BRAND PROMOTION
We shall discuss in this module:
Companies should:
• Set objectives of the sponsoring event.
• Match event with target segments
• Ensure company name, logo in event promotion ads &
brochures.
• Evaluate results & investment.
Why popularity of ES gone up?
Freelance event marketing specialists available.
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• Coupons
• Premiums
• Frequency programs
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BENEFITS OF DM
Benefits to customers
• Home shopping convenient, hassle – free, fun.
• Saves time, comparison, orders for others also.
Benefits to marketers
• Builds relationships with customers
• Customised (Individualised) message
• Less visible to competitors
• More profitable (How?)
• Enhance brand / company loyalty.
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Advantages
• Enough space for complete sales message.
• Customised communication with database.
• Reach audience inaccessible to other
media.
Disadvantages
• Negative (junk-mail) perception.
• Low response rate.
• Mailing lists need continuous updation.
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KIOSK
• It is Special structure, with selling /
information unit. (Examples?)
• Often located at high-traffic places.
DIRECT – RESPONSE MEDIA / MASS MEDIA
• Mass media used for direct marketing: TV,
Radio, Magazines, Newspapers.
• Ads in mass media should carry toll-free
numbers, web sites.
• Consumers can ask more information / book
orders.
• Newspapers, magazines can target specific
audience.
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