TUTORIAL 9

DEMONSTRATE AND EXPLAIN

SKILLS UTILISED BY A
COUNSELLOR TO INTERPRET
CLIENTS NON-VERBAL
BEHAVIOUR DURING
Presented by:
COUNSELING
SESSIONS.
- DHURGA
.K
- LENICER . S
- NIRANTRA . T
- DHARSHINI . K

VERBAL
It
refers
to
the
form
of
communication in which message is
transmitted verbally.
Communication is done by word of
mouth (oral) and a piece of writing
(written).

NON-VERBAL
the act ofconveying a thought, feeling, or idea
through physical gestures, posture, and facial
expressions.
A study conducted at UCLA found amajority of
communication to benonverbal, although the
studys exact statisticswhich showedonly 7%
of any message to berelayed through words,
38% through vocal elements such as tone,
and 55% through nonverbal elements such
as posture and gestureare often disputed.
Differ acrosscultures.

Non-verbal Messages Allow

People To:
Reinforce or modify what is said in words.
Convey information about their emotional
state.
Define or reinforce the relationship
between people.
Provide feedback to the other person.
Regulate the flow of communication

TYPES OF NON-VERBAL
COMMUNICATION
Gesturesinclude motion of the head or limbs.
Posturerefers to both the position of the body by itself
and in relation to others.
Body movementsmay include any motion of the body.
Eye contact and movementsare the direction and
focus of a persons eyes.
Tone of voiceis the range of pitch in the voice that
may communicate something other than the words
being spoken. For example, sarcasm may give an
individuals words an entirely different meaning.
Facial expressionsrefer to any movement and
changes of the facial composition.

BODY LANGUAGE/ POSTURES

Arms crossed in
front of the chest
one is being
defensive or show
disagreement with
opinions and actions
of other people.

Hand on cheek
one is lost in
thought, maybe
considering
something. When
your hand is on your
cheek and your
brows are furrowed

Touching/ rubbing
the nose
disbelief, rejection,
or lying about
something.

Standing straight, with shoulders back this posture

shows that one is feeling confident and it is often accompanied
by walking with brisk strides.
One-sided head tilt tilting the head suggests that one is
listening with interest in what others are saying.
Overly tilted head this may be a sign of sympathy,
playfulness or flirtation, when accompanied by a smile.
However, depending on your eye, brow or mouth gestures, a
tilted head may mean that you are confused or maybe
challenging someone.
Looking down, away from the bodythis may indicate guilt
or shame. To validate this feeling, revert back to the discussion
and see if the body language meaning is the same.
Standing, hands on hips can mean readiness or aggression

Shifting of weight or foot movement suggests that one is impatient,

nervous, excited, scared, or even intimidated.
Sitting, legs crossed, slight kicking of foot - can mean boredom
Sitting, with legs apart a relaxed posture
Walking, hands in pocket, hunched shoulders can mean dejection
Eye rubbing can mean doubt or disbelief
Hands clasped behind back can mean frustration, anger, or
apprehension
Pinching the nose bridge, eyes closed shows negative evaluation
Patting or fondling hair shows insecurity or lack of self-confidence
Quick tilting of head shows interest
Prolonged tilting of head shows boredom

FACIAL EXPRESSIONS

Confusion
often shown by
the scrunching
of the forehead
and nose,
sometimes with
one raised
eyebrow, and
lips pursed

Focus
A person who is
focused on a
task usually has
their eyes fixed
on it.
have their eyes
averted to one
side with less

Boredom
the raised
eyebrows, which
shows a feeling
of dissatisfaction
or a lack of
excitement.

OBSERVING SKILL
Observation skills are when you
observe your own behavior and
clients behavior, anticipate individual
and multicultural differences in
nonverbal and verbal behavior (Allen
E. Ivey, Mary Bradford Ivey and
Carlos P Zalaquett, 2010).

INTERPRETING SKILL
counsellor is providing new meaning,
reason, or explanation for behaviours,
thoughts, or feelings so that client
can see problems in a new way.
Use interpretations sparingly and do
not assume a client's
rejection of your insight means they
are resistant or that
you are right.

DEMONSTRATION

 http://www.people.vcu.edu/~krhall/res
ources/cnslskills.pdf
http://www.goodtherapy.org/blog/ps
ychpedia/nonverbal-communication
http://www.zeepedia.com/read.php?c
ounseling_skills_counselors_nonver
bal_communication_use_of_space_the
ory_and_practice_of_counselling&b=
97&c=12
http://
mypages.valdosta.edu/kirmitchell/Wha
tareobservationskills.pdf