INTER-GROUP

INTERVENTIONS
PRESENTED BY-

NAMRATA MAHESHWARI
NEHA SHARMA
RUCHI JAIN

INTRODUCTION

When tension, conflict exist among groups, some predictable things

happens among group, like cutting of feedback, low interaction and
communication, each group believes and acts as though, it can do no
wrong and the other group can do no right.
Several strategies for reducing
intergroup conflict have been identified like:

Introduction of common enemy

Increasing the interaction and communication among the groups

Finding a subordinate goal

Rotating the members of the groups

The organization development techniques for dealing with inter

group problems include following:

I.

Intergroup team building intervention

II.

Third party peacemaking intervention

III. Organization
IV. Partnering

mirror

I. INTERGROUP TEAM- BUILDING INTERVENTIONS

It improves intergroup relations. Intergroup OD interventions
attempt to bring the surface underlying problems to use joint
problem solving, to correct misperceptions between groups and to
reopen channels of communications.
A set of activities developed by Blake, Sheppard and Mouton is
widely applicable to situations where relations between groups are
strained:
1. The leaders of the two groups meet with the consultant and are
asked if they think the relations between the two groups can be
better and are asked if they are willing to search for mechanisms and
procedures that may improve intergroup relations.
2. The intergroup interventions per se begin now.
- The two groups meet in separate rooms and build two lists.
- In one list they give their thoughts, attitudes, feelings and
perceptions of the other group.

3. The two groups come together to share with each other the information

on the lists.
4. The two groups return to their separate meeting places and are given two
tasks.
- first, they react to and discuss what they have learned about themselves
and the other group.
- The second task is to make a list of the priority issues that still need to be
resolved between the two groups.
5. The two groups come back together and share lists with each other.
- After comparing the lists, they then make one list containing the issues
and problems that should be resolved.
- They set priorities on the items in terms of importance.
6. As a follow up to the intergroup team building activity, a meeting of the
two groups or their leaders is desirable to determine whether the action
steps have in fact occurred and to assess how the groups are doing on
their own action plans

II. THIRD-PARTY PEACEMAKING INTERVENTIONS

One method of increasing communication and initiating intergroup

problem solving the intervention of third party. One basic features
of this techniques is confrontation. Confrontation refers to the
process in which the parties directly engage with each other and
focus on the conflict between them .Some of the theories underlying
these intervention.
Waltons Approach to Third-Party Peacemaking

- Walton presents a diagnostic model of inter personal conflict based

on four basic elements:
1. The conflict issues
2. The precipitating circumstances
3. The conflict relevant acts of the principals
4. The consequences of the conflict

CONT

Principled Negotiations- The book Getting to yes gave

valuable insights for OD practitioners. In Getting to yes, the
author recommend following method for negotiations.

People

Interests

Options

Criteria

III. ORGANISATION MIRROR INTERVENTIONS

The organization mirror is a technique designed to give work units
feedback on how other elements of the organization view them.

Organization mirror is a set of activities in which a particular

organizatio0nal group, the host group, gets feedback from
representatives from several other organizational groups about how
it is perceived and regarded.

This intervention is designed to improve the relationship between

groups and increase the intergroup work effectiveness.

Three or more groups are involved.

Representatives of other work related groups participate rather than

full membership.

IV. PARTNERING

When two or more organizations are likely to incur unnecessary

conflicts, an intervention partnering can be productive.
Partnering is a variation of team
building, intergroup team building and strategic planning having
the objective of
forming an effective problem- solving
management team composed of personnel both parties.

CONCLUSION
Intergroup team building, third party peacemaking, the organization
mirror , and partnering are four major interventions that have been
developed to improve intergroup and interpersonal relations. They
all work; that is, they actually reduce intergroup and interpersonal
conflict and improve relationships.

THANKYOU!