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TESCO - USING DIVERSITY AND

INCLUSION TO PROVIDE BETTER


SERVICE
Case Study

SCHEME

Overview
Answers to questions

Overview

OVERVIEW

Tesco is a leading retailer in the UK


Employs more people than any other company
Over 300,000 employees in UK
Generated revenues of over 42 billion in 2011/12
Puts people first
Customer loyalty is an important and crucial part of
Tesco

Depends a lot on diversity within its workforce

Answers To Questions

Question # 01
- Describe what is meant by diversity and equality?
Diversity means relating and working with people
having different backgrounds, cultures etc.
It is about bringing together different qualities to the
workforce regardless of their race, gender, nationality,
background, language etc.

Question # 01 (cont..)

Equality means giving every person a chance or


opportunity to reach their potential, not permitting
any bias, prejudice or discrimination effect on
achieving it.

Tesco promotes equality of opportunity for all groups


of people.

Question # 02
- Explain which groups are particularly covered by
equality laws?
- There are many groups of people that are covered
by the equality law at Tesco such as :
- Women
- Old people
- People with different sexual orientations

Question # 03
- Analyze Tescos diversity strategy, explaining why it is
important to the workforce, the customers and, the
business?
Tesco is greatly depending on diversity to achieve its
ultimate goal
By using diversity strategy, recruiting and finding the
right person for the right job will be possible and highly
achievable
Having a mixture of people with different age, color,
sexual orientation, and race can opens up new ideas
and opportunities that may arise its productivity and
innovation

Question # 03 (cont..)
It focuses on strategy that ensures that everyone is
welcome encourages people to reach their potentials
and to be more productive which is beneficial for the
workforce and the business itself

Tesco deals a lot with charity and charity


organizations. It has launched many projects and
programs as a charity to support different groups of
people

Question # 04
- Describe the different network groups and
organizations that Tesco support? Evaluate why
each is of importance in helping the business be
more competitive than its rival.
- It has four different networks
- Out at Tesco
- Women in Business
- Tesco Asian Network
- ABC Network

Question # 04 (cont..)
OUT AT TESCO
Out at Tesco network represent a group of individuals
with different sexual orientations where these members
are recognized by other groups or networks within the
organization
WOMEN IN BUSINESS
Women in Business is a network that supports womens
rights and issues and help them to achieve their goals
and potentials.

Question # 04 (cont..)
TESCO ASIAN NETWORK
Tesco Asian Network which help in promoting career
profiles for Asian groups by holding events yearly to
support Asians and give them the chance to share their
experiences and see the job opportunities at Tesco
ABC NETWORK
It is the most recent network and its aim is to make Tesco
as the employer of Choice for African, Black British and
Caribbean people. It provides some training and
development programs and opportunities to them

Question # 04 (cont..)
- Tesco promotes racial equality in order to promote its
productivity and achievements. Tesco also has strong
relationship with different organizations such as
Whizz-Kids, Stonewall etc,

Thank you

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