Banking Trends for 2017

Banking Trends 2017

FinTech firms are Being
Considered as Partners
Rather than Competitors

Banks are using Biometric

Authentication Tools to Combat
Identity Thefts and Fraud

Banks are Using Open APIs

to Monetize their Digital
Assets and Data

Banks are looking to Increase

their Efficiency and
Productivity by Investing in
Robotic Process Automation

There is a New Shift in the

Banking Business Model
where Banks will be acting
as a Platform to many
FinTech Firms

Banks are focusing on

Cognitive Banking to
provide them an Edge over
Competitors

Banks are Investing in

Cyber Security Systems
with the Increase in Cyber
Threats

Banks are Working Together to

Identify and Understand the
Use Cases of Distributed
Ledger Technology

Source:

Capgemini Financial Services Analysis, 2016

Banks are Increasingly

Adapting Public Cloud
Services as it Provides
Flexibility and Agility

Banks are Testing Augmented

Reality to Provide Enhanced
Customer Experience
Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

Banks are collaborating with the FinTechs to

drive innovation and meet evolving customer
expectations
Partnering
Partnering
Collaborating
Collaborating
Incubators/
Incubators/
Accelerators
Accelerators
Innovation Labs
Labs
Innovation

Banking executives
executives agree
agree that
that
Banking
FinTechs
are
setting
the
bar
FinTechs are setting the bar
higher
higher

59.3%
Investing in
in FinTechs
FinTechs
Investing

Acquiring FinTechs
FinTechs
Acquiring
Source:

Banking executives
executives say
say that
that
Banking
FinTechs
provide
opportunity
to
FinTechs provide opportunity to
partnership
partnership

77.8%

Capgemini Financial Services Analysis, 2016; World FinTech Report, Capgemini 2017
Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

Banks using Open APIs with an aim to

monetize and improve customer experience

Monetize
Monetize

Cost Reduction
Reduction
Cost

Innovation
Innovation

Agility
Agility
Source:

Capgemini Financial Services Analysis, 2016

Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

Banks as a platform will be a complete shift in

the banking business model

One stop shop for customers

Ability to innovate
Minimal infrastructure
Technology expertise
Increase agility and efficiency
Source:

Capgemini Financial Services Analysis, 2016

Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

Increasing data breaches compelling banks to

strengthen their security systems

Source:

$400
bn

Estimated
Estimated cost
cost to
to business
business due
due to
to
cyber
cyber attacks
attacks in
in 2015
2015

$202 IsIs the

the expected
expected value
value of
of market
market for
for
cyber
cyber security
security by
by 2020
2020
bn

25%

Respondents
Respondents think
think cyber
cyber risk
risk is
is the
the
top
threat
in
financial
services
top threat in financial services
industry
industry

$2.1 IsIs the

the estimated
estimated cost
cost of
of breaches
breaches in
in
2019
globally
2019 globally
bn

Capgemini Financial Services Analysis, 2016; SYSTEMIC RISK BAROMETER, DTCC, 2016; Cyber Crime Costs Projected To Reach $2 Trillion by 2019, Forbes, Jan 2016,
http://www.forbes.com/sites/stevemorgan/2016/01/17/cyber-crime-costs-projected-to-reach-2-trillion-by-2019/#6d85c2f3bb0c
Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

Banks are increasingly moving towards public

cloud-based banking infrastructure

Scalability
Scalability
CAGR growth
growth in
in IT
IT spending
spending for
for
CAGR
public cloud
cloud service
service from
from 2015
2015
public
2019E
2019E

19.4%
Flexibility
Flexibility
Agility
Agility

Source:

spending for
for public
public cloud
cloud
$6.8ITIT spending
services for banking in 2015
bn services for banking in 2015

Capgemini Financial Services Analysis, 2016; Worldwide Public Cloud Services Spending Forecast, IDC, Jan 2016
Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

More and more use cases emerge for the usage

of Augmented Reality applications

Source:

Enhancing Shopping
Experience

Virtual Branches and

Advisors

Education and
Recruitment

Location Based Services

Cross-sale Opportunities

Enhancing Banking
Experience

Capgemini Financial Services Analysis, 2016; https://thefinancialbrand.com/39309/augmented-reality-place-bank-branches/

Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

Banks are exploring the feasibility of

distributed ledger technologies
Collaborative Projects
Projects
Collaborative

Hyperledger Project
Project
Hyperledger

Ripple (Payments)
(Payments)
Ripple

R3CEV
R3CEV

Source:

Eliminating
Eliminating
Intermediaries
Intermediaries
Enhanced
Enhanced
Security
Security

Transparency
Transparency

Reliable and
and
Reliable
Error Free
Free
Error

Capgemini Financial Services Analysis, 2016; https://www.ft.com/content/eb1f8256-7b4b-11e5-a1fe-567b37f80b64

Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

Cognitive systems are finding application in

almost all banking areas

Customer Facing
Facing AI
AI -- Chat
Chat bots,
bots,
Front Customer
Cognitive
Agents
Cognitive Agents
Office

Cognitive Advisors,
Advisors, Robotic
Robotic
Back Cognitive
Process Automation
Automation
OfficeProcess

Source:

AI and
and Cognitive
Cognitive Enabled
Enabled
AI
Analytics
Analytics

Support

AI Enabled
Enabled Expert
Expert
AI
Systems
Systems

Complia
-nce

Capgemini Financial Services Analysis, 2016; http://www.ipsoft.com/wp-content/themes/ipsoft_v2/images/v2/pdf/IPsoft_Tomorrow_AI_enabled_banking.pdf;

https://www.evry.com/globalassets/insight/bank2020/the-new-wave-of-artificial-intelligence---labs-whitepaper.pdf
Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

10

Banks are looking increase their efficiency by

investing in Robotic Process Automation

Source:

Productivity Improvement
Improvement
Productivity

Increased
Increased
Efficiency
Efficiency

Shorter Processing
Processing Time
Time
Shorter

Lower
Lower
Operational Costs
Costs
Operational

Capgemini Financial Services Analysis, 2016; http://ayehu.com/role-robotic-process-automation-banking-industry/

Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

11

Banks are using biometric authentication to

combat identity thefts and fraud

$112

Amount identity
identity thieves
thieves have
have stolen
stolen
Amount
bnfrom
from US
US consumers
consumers in
in past
past 66 years
years

80%

Firms will
will change
change their
their fingerprint
fingerprint
Firms
biometric method
method to
to combination
combination
biometric
with
behavioral
by
end
of 2019
2019
with behavioral by end of

Biological Traits
Traits
Biological
Combat Identity
Identity
Combat
Theft and
and Fraud
Fraud
Theft
Behavioral Traits
Traits
Behavioral

Source:

Capgemini Financial Services Analysis, 2016; Technology Insight for Biometric Authentication, Gartner, 2016; https://letstalkpayments.com/7-trends-in-biometric-technology-as-it-applies-to-fintech/
Presentation Title | Date | Financial Services
Copyright Capgemini 2016. All Rights Reserved

12

About Capgemini
Now with 180,000 people in over 40 countries, Capgemini is one
of the world's foremost providers of consulting, technology and
outsourcing services. The Group reported 2014 global revenues
of EUR 10.573 billion. Together with its clients, Capgemini creates
and delivers business, technology and digital solutions that fit
their needs, enabling them to achieve innovation and
competitiveness. A deeply multicultural organization, Capgemini
has developed its own way of working, the Collaborative Business
Experience, and draws on Rightshore, its worldwide delivery
model.
Rightshore is a trademark belonging to Capgemini

www.capgemini.com
The information contained in this presentation is proprietary.
2015 Capgemini. All rights reserved.