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What Are

Etiquettes?
They are a set of:
Rules
Forms
Practices
established for behavior in the society or in professional
life.
They are rules of good workplace manners.

Need of Etiquettes
We need etiquittes to grow in life.

Where Etiquette is required


Personal Matters
Family Matters
Schools, College and Office Environment

Why Etiquette is required ?


It is required for Career Success.
It Builds leadership quality in ones
personality.
It refines skills needed for exceptional
service
It enlightens ones potential.

Factors Influencing
Etiquette
Psychological

Childhood Origin
Physical
Grace
Beauty
Handsome
External
Appearance

Parental
Heredity
Schooling
Family
Friends
Education
Marital life

Types of etiquettes..
There are many types of it these are
some of them :Social etiquettes
business etiquettes
phone etiquettes
Email etiquettes
Table etiquettes

Social Etiquettes
The ability to translate good manners into
social savvy. It will allow you to put your
best foot forward in dealing with day-today social demands.
It has two
categories:
Personal etiquettes
Family etiquettes

Personal Etiquettes
Personal
Hygiene
Skin
Hair
Hands Nails
Tooth
Feet
Shoes
Hose
Uniform
Jewellery

Dress
Codes

Informal
Formal

Simplicity
Sense of Taste
Fitting In
Color Blending
Accessories
Dressing for Occasions

Postures
Sitting
Standing
Talking while
standing
Good Posture
Impatience
Sitting in Groups

Mind &
Soul
Thoughts
Habits
Character
Attitudes

Family Etiquette
Parents
Sisters
Brothers

You

Second Relatives
Third Relatives
Relatives

Empathy
Sympathy
Responsibility

Respect
Status
Heredity

Rights
Good Will
Mutuality
Advantages
Disadvantages
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Social Conversations
When making an introduction Give a piece of
information about the personit can be a
conversation starter.
LISTEN to and
concentrate on
conversationsdont
just wait for your turn
to talk!

Dont
Jump!

Resist the urge to


jump into a
conversation when
someone pauses in
thought. Wait a
second or two, then

Basic Manners
Be Polite
Remember when you are in a social situation it is important to
always be polite and respectful of other guests even if you
vehemently disapprove of certain comments or other individuals
are not being polite.

Ask Appropriate Questions


When you are socializing it is important to realize you are not at a
debate and should steer away from questions that might cause one.

Keep it Short
In social situations it is always important to understand the nature
of social etiquette conversation and keep conversations short and
socialize with everyone present.
Remember, social etiquette conversation is pleasant and short.

Eye Contact and Personal Space


Making eye contact and allowing individuals their personal space is
important in all conversations. This allows you to seem interested,
polite and respectful of the other individual which are all social

What Is Business Etiquette?


Rules that allow us to interact in a civilized
fashion
Code of behavior that is grounded in
common sense and cultural norms
Required because manners matter in the
workplace

First Impressions
The Rule of 12 in Business
You never get a second chance to make a first impression.

The first 12
words
The first 12
steps

The Business Handshake

Handshakes are the physical greetings that go with


your words
How to shake hands
When to shake hands
When not to shake hands
Handshakes to avoid

There are three main


conventions.
The way you extend the
hand
The way you apply the
pressure

Introductions in Business
Introducing yourself
Introducing others
Responding to introductions
What to do when you cant
remember names
Secret to remembering names
Small talk helps us put others at
ease and make them comfortable.
Small talk breaks the ice and goes
a long way toward furthering a
relationship.

Mixing and Mingling in Business


Prepare in advance
Arrive early
Position yourself
Make eye contact &
smile
Take responsibility

Work the crowd


Use icebreakers
Ask the right kinds of
questions
Be a good listener
Know when to leave

Body Language
A persons posture, facial expressions,
and gestures send messages.
Eye contact is the most obvious way
you communicate. When you are
looking at the other person, you show
interest
Where you place your arms suggests
how receptive you. Arms crossed or
folded over your chest say that you
have shut other people out and have
no interest in them or what they are
saying.
Legs talk, too. A lot of movement

Dressing for the Occasion


By the time we meet and converse, we have already
spoken to each other in an older more universal tongue.

Business professional attire


Personal props and accessories
for women: A reasonable length skirt (not mini-skirt)
or full-length trousers of a non-jeans material
combined with a top (such as a dress shirt, polo, or
sweater set) is considered acceptable. An informal
dress with appropriate skirt length is also acceptable.

for men: A combination of collared shirt (such as

adress shirtorpolo shirt),cotton trousers(such as


khakis or dress jeans) with a belt, anddress
shoes(such as loafers) with socks is generally
acceptable. Ablazeror business jacket can optionally
be added.

Unacceptable for either gender: gym clothes,

rumpled or ripped clothing,miniskirts, underwear as


outerwear, inappropriately revealing attire such as

Telephone Etiquettes
The essence of dealing with people ,
politely and efficiently over the phone can
be boiled down to. telephone
etiquettes.
Everyday, on an average , a
person
Spends more than 3 hours
on phone.
So it becomes mandatory
to get through the basics of
telephone etiquettes

Placing a telephone call


If youre making a call,
identify yourself first,
then ask to speak to the
person youre trying to
reach.

On finally reaching the person


Before jumping
into a deep
conversation, ask
if they have time

19

If youre on the phone and


another call comes in
Always ask if its alright
to put them on hold
Always give a brief
explanation of the reason
of hold.

Sign Language?

Do not interrupt someone


on the telephone by
gesturing,
speaking or
writing them notes!

20

What about voicemail?


If you must leave a
message, state your
name (spell if they
dont know you),
phone number, date
and reason for the
call.
Repeat your phone
number at the
end
When
you are in ANY meeting
SLOWLY.
turn off your cell phone ringer
accept voicemail and text
messaging only!
21

Can you hear me now?


If you have to take a call
in a public placetry to
move to a more private
space.
Hearing one-sided
conversations alienates
the person NOT in the
conversation!
If you have to talk in a
public place (bus, elevator,
airplane etc.) keep it short
22
and discreet.

Email Etiquette
Ways to properly send emails on
mass emails.

What are mass emails


Mass emails are
emails sent out to
multiple people
These emails are
meant for multiple
people and not just
one person
These emails are
usually
informational
messages to get in
touch with more

Rules For sending out Mass


Emails
Make sure that they are SPELLED properly,
no one hates having the embarrassment of
misspelling
Do not send personal or praise emails out
over mass email
Make sure that the email
is for everyone to view and
is not offensive!!!!

Examples of bad emails


To: Members@thelist.com
From: billy@hotmail.com
Topic: Officers Meeting
(officers only)
Subject:
I was emailing you to tell you
that we will have a meeting
this Thursday at
This email might seem to be
MacDonald's.

Bad because

ok but really it is not.


We will be going over the
The non officers might over
months community service
look the topic read the email
projects.
and show up at the meeting
See you there
Only to waste their time.
If you want to email the
Bob
officers make a separate list
President
serve or put the emails in,

The way theyre meant to be


To: Group@massmail.com
From: Songsinger@email.com
Topic: problems at the club
office
Subject:
This week the construction
going on around the office
has been sort of
destructive.
The power has been cut at the
office and there is no power.
If you were planning on going
by the office to work on
project please try next
week

To: Tech@ga4h.org
From: Robbie@robsworld.com
Topic: The web page
assignments
Subject:
As you all know the deadline
for turning in you pages you
are designing is March 24th
Please have these completed
by this time and up on FTP.
Hope everyone gets these
done ASAP
Robbie

Reasons why both are good!


1st Email
This email is
informative for all the
members
It also is meant for
everyone!
It in no way makes any
personal remarks
It is ok if you want to
add jokes or comments
that the whole group
understands.

2nd Email
This email is a perfect
example of a deadline
or meeting time email!
It was not sent for just
the select few but for
the entire club
Make sure if you email
at anytime you make
sure the email is similar
to these formats.
If not, thinks about
emailing it before you
fill up others inboxes!

Table Etiquette
A general knowledge and use
of basic etiquette makes the
dining experience more
pleasant for everyone.
Table manners play an important
part in making a good impression.
Here are some basic tips to help
you

Sitting down
At a very formal dinner name cards will show
you where you should sit.
If there are no name cards on the tables, the
host will take you to the correct place.
If you are at a romantic dinner, the man
should push the womans chair in for
her.
Sometimes the waiter will do this.

Using the napkin


Place the napkin on your lap. If it is small,
unfold it completely otherwise fold it in half,
lengthwise.
Once the meal is over, you too should place
your napkin loosely on the table to the right
of your dinner plate.
It should not be crumpled or twisted, which
reveal untidiness or nervousness.
Nor should it be folded, which might show
that you think your host might reuse it
without washing.

Ordering
If there is something you dont understand on
the menu, ask your server any questions you
may have. Answering your questions is part of
the servers job.
An employer will generally let you order first; his
or her order will be taken last. Sometimes,
however, the server will decide who orders first.
Often, womens orders are taken before mens.
As a guest you should not order one of the
most expensive items on the menu or
more
than two courses unless
your host shows
that it is all

Using the knives, forks and spoons


When you hold the knife or fork, you should
relax your fingers.
Never let the knife, fork or spoon touch the
table after you started eating.
When you take a break from eating, you
simply put your knife and fork on the plate.
When you have finished eating, you should
put your knife and fork together pointing to
the left.

Eating Meal

Dip the spoon in the soup away from your


body. Sip the liquid from the side of the spoon.
Dont put the whole spoon in your mouth.
Take some butter and put it on the plate then
put some butter on the small piece. Dont
spread the butter over the whole piece of
bread.