BEHAVIOURAL MANAGEMENT OF

EMPLOYEE AT WORKPLACE
(DNOS 3212)

The Guidance for the Prevention of Stress

and Violence at Workplace published by
Department of Occupational Safety and
Health (DOSH ) in 2001

to overcome this problem under the

Occupational Safety and Health Act 1994
designed to help employers, employees and
their representatives identify the potential
for violence at work and to provide practical
guidance for the development of risk
reduction strategies

Violence
Property
damage,
moral of
workers
3

A stimuli, an event or a condition that

impinges on the individual
INTERNAL-

e.g. habits and personality

EXTERNAL- factors in the environment e.g.
noise, heat, job demands

Reaction to stress can also lead to

physical and mental disease
Can you tell what are other sources of
Occupational Stress?
4

The physical and emotional response

that occurs when the requirements of
the job do not match the capabilities,
resources or needs of the employee.

Workplace Violence
Incidents where employees are abused,
threatened, assaulted or subject to other
offensive behaviour in circumstances
related to their work

A workplace my be any location either permanent or

temporary where an employee performs any workrelated duty

Refer to DOSH Guideline

Assault/Attack
Threat
Harrassment
Bullying

1.
2.
3.

Violence by Employees and

Supervisors
Violence by Customers, Clients, or
Patients
Violence by Strangers Committing
Robbery

Stress lead to
Violence

Stres s at work 4.flv

Print_Like_this [1][1].......wmv

Why_candid_camera_was _canceled_in_Rus s ia.wmv

[Dis as ter] The Cons equence of S tres s in Workplace.flv

Any condition that may increase a

workers risk for violence.

What Are Some

Examples of
Risk Factors on

1.

2.

3.

Highly competitive
sectors with intense
workloads, e.g. food
processing
Restructuring of an
organization, e.g.
impending layoffs
Chronic verbal abuse
by a supervisor
towards workers

4.

5.

Denial on the part of

management
regarding employee
tension or favoritism
towards one party
Old school mentality
by management that
tolerates and enables
supervisor abuse

Working alone or
in small numbers
Working
late
night/early
morning
Working
with
money
Delivering
passengers,
goods or services

Working in high
crime areas
Guarding
property
or
possessions
Contact with the
public

CDC (Centre for Disease

Control
and
Prevention)
SAYS..
Violence

has
reached
epidemic proportions

111,000

violent incidents per

year
750

1,000
workplace
homicides per year

Is the second leading cause of death in

the workplace overall (USA)

Is the leading cause of death in the

workplace for females
1

out of 20 women will be the victim of a

stalker

The Effects of Violence

Increased
absenteeism

Increased
turnover

Loss of skills

Loss of
knowledge

Declining
morale

Insurance costs
Retirement funds
Safety and health
Medical assistance
Counselling

Increasing demands
for training and
recruitment

Increased health
problems
in the community with
reduced labour pool and
diminished access to
suppliers
Diminishing
markets for
finished products

Increased
costs

Declining services or
profits

Declining
productivity

Stress
irritability, impulsive behaviour,
difficulty in making decisions,
increase in smoking or alcohol use;
easily startled, daydreaming

Violence
a

history of violence;
being male; being young;
having a troubled childhood;
substanceabuse;
certain forms of severe mental illness

1.
2.
3.
4.
5.

Issuing a clear policy statement

Training & awareness for all levels of
organization
Sensitivity training & counseling for
high-risk employees as necessary
Improving The General Environment
noise, tempt, etc.
Improving job content & working time

19

CONCLUSION