3 Effective Communication in The Workplace

Understanding
Business
Communication in
Todays Workplace
Prof. Mohammed Moubtassime, Fes
2013
Cha1pter 1 - 1
Global Communication
Internal Audiences
Audiences
Internal
External Audiences
Audiences
External
2013
Chapter 1 - 2
Communication
Benefits
Problem Solving
Business Relationships
Decision Making
Promotional Messages
Productivity
Images and Brands
Work Flow
Audience Response
2013
Chapter 1 - 3
Effective
Communication
Practical
Practical
Concise
Concise
Factual
Factual
Clear
Clear
2013
Persuasive
Persuasive
Chapter 1 - 4
What Employers
Expect
Organizing ideas and information
Expressing ideas and information
Reading and listening effectively
Communicating with diverse groups
Using communication technology
2013
Chapter 1 - 5
What Employers
Expect
Writing and speaking effectively
Applying business etiquette
Communicating ethically
Obeying regulations and guidelines
Using time productively
2013
Chapter 1 - 6
Communication
Process
1
Sender
Sender
Has
Has an
an Idea
Idea
Audience
Audience
Sends
Sends Feedback
Feedback
Sender
Sender
Produces
Produces Message
Message
Audience
Audience
Reacts
Reacts to
to Message
Message
Sender
Sender
Encodes
Encodes the
the Idea
Idea
Audience
Audience
Decodes
Decodes Message
Message
Sender
Sender
Transmits
Transmits Message
Message
2013
Audience
Audience
Receives
Receives Message
Message
Chapter 1 - 7
Communication Skills
Ethical Communication
Constructive Feedback
Audience-Centered
Approach
Business Etiquette
Intercultural Sensitivity
Technology Skills
2013
Chapter 1 - 8
Ethical Communication
True in Every Sense
Includes Relevant Information
Not Deceptive in Any Way
2013
Chapter 1 - 9
Unethical
Communication
Unethical
Unethical Practices
Practices
Plagiarism
Plagiarism
Selective
Selective
Misquoting
Misquoting
Falsifying
Falsifying
Numbers
Numbers
2013
Distorting
Distorting
Visuals
Visuals
Chapter 1 - 10
Recognizing Ethical
Issues
Ethical Dilemma
Ethical Lapse
Stakeholders
Business Pressures
Conflicting Loyalties
Illegal Choices
Difficult Tradeoffs
Unethical Choices
2013
Chapter 1 - 11
Making Ethical Choices

Individual
Employees
Code of Ethics
Corporate
Management
Policies and Structures

2013
Chapter 1 - 12
Audience-Centered
Approach
Focus
Focus on
on the
the Audience
Audience
Care
Care About
About the
the Audience
Audience
Respect
Respect the
the Audience
Audience
2013
Chapter 1 - 13
What Is Culture?
Symbols
Beliefs
Culture
Culture Is
Is AAShared
Shared System
System
Values
Thought
ThoughtPatterns
Patterns
Norms
Behaviors
Behaviors
Communication
Communication
Attitudes
Expectations
2013
Chapter 1 - 14
Intercultural
Sensitivity
Assume Differences
Tolerate Ambiguity
Withhold Judgment
Look Past the Surface
Show Respect
Note Cultural Biases
2013
Chapter 1 - 15
Intercultural
Sensitivity
Remain Flexible
Learn When to be Direct
Seek Common Ground
Observe and Learn
Deal with Individuals
Review Travel Books
2013
Chapter 1 - 16
Cultural Differences
Contextual
ContextualIssues
Issues
Law
Lawand
andEthics
Ethics
Social
SocialCustoms
Customs
Nonverbal
Nonverbal
Communication
Communication
2013
Chapter 1 - 17
Cultural Context
High
Context
Decision-Making Practices
High
Context
Problem-Solving Methods
Low
Context
Negotiating Styles
2013
Low
Context
Chapter 1 - 18
Legal and Ethical

Views
Seek Mutual Ground
Withhold Judgment
Respect Differences
Send Honest Messages
2013
Chapter 1 - 19
Social Customs
Formal
Rules
Informal
Rules
Behavior
Behavior
Status
Status
and
and Wealth
Wealth
Manners
Manners
Concept
Conceptof
of
Time
Time
System
System of
of
Values
Values
2013
Respect
Respectfor
for
Authority
Authority
Chapter 1 - 20
Nonverbal
Communication
Communication Process
Decoding
Interpreting
Verbal Messages Nonverbal Signals
Cultural Context
2013
Chapter 1 - 21
Negative Cultural
Attitudes
Ethnocentrism
Ethnocentrism
Xenophobia
Xenophobia
Stereotyping
Stereotyping
2013
Chapter 1 - 22
What Is Cultural
Pluralism?
Avoid Assumptions
Assumptions
Avoid
Accepting
Accepting
Multiple Cultures
Cultures
Multiple
Avoid Judgments
Judgments
Avoid
Admit Distinctions
Distinctions
Admit
2013
Chapter 1 - 23
Written Intercultural
Skills
Use Plain English
Strive for Clarity
Use Proper Addresses
Cite Numbers Carefully
2013
Chapter 1 - 24
Written Intercultural
Skills
Strive for Brevity
Use Transitions
Avoid Slang and Idioms
Keep Paragraphs Short
2013
Chapter 1 - 25
Multicultural Speaking
Skills
Speak clearly and simply
Look for feedback
Rephrase as needed
Clarify your meaning
Do not talk down to others
2013
Chapter 1 - 26
Multicultural Speaking
Skills
Learn important phrases
Listen with care and respect
Adapt your conversation style
Check for comprehension
Clarify what will happen next
2013
Chapter 1 - 27
Feedback in the
Workplace
Constructive
Constructive
Feedback
Feedback
Destructive
Destructive
Feedback
Feedback
Process Focused
Focused
Process
Personal Attacks
Attacks
Personal
Outcome Focused
Focused
Outcome
Unclear Guidelines
Guidelines
Unclear
2013
Chapter 1 - 28
Etiquette in the
Workplace
Respect
Respect
Courtesy
Courtesy
Common Sense
Sense
Common
2013
Chapter 1 - 29
Communication
Technology
Maintain Perspective
Perspective
Maintain
Use Tools
Tools Wisely
Wisely
Use
Connect with
with People
People
Connect
This presentation is done thanks to the courtesy of Prentice Publishing 2010
Chapter 1 - 30

3 Effective Communication in The Workplace

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Understanding

Prof. Mohammed Moubtassime, Fes

Prof. Mohammed Moubtassime, Fes

Images and Brands

Prof. Mohammed Moubtassime, Fes

Prof. Mohammed Moubtassime, Fes

Prof. Mohammed Moubtassime, Fes

Prof. Mohammed Moubtassime, Fes

Prof. Mohammed Moubtassime, Fes

Making Ethical Choices

Policies and Structures

Look Past the Surface

Note Cultural Biases

Prof. Mohammed Moubtassime, Fes

Learn When to be Direct

Seek Common Ground

Observe and Learn

Deal with Individuals

Review Travel Books

Prof. Mohammed Moubtassime, Fes

Prof. Mohammed Moubtassime, Fes

Prof. Mohammed Moubtassime, Fes

Legal and Ethical

Prof. Mohammed Moubtassime, Fes

Prof. Mohammed Moubtassime, Fes

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