Process ExcellenceFramework

Presentation by Rajesh
Owner @ R D Content
Strategy Services

Process Excellence- Proposition

Propositi
on
Corporate
Oversight &
Governance
Projects

Process Excellence- Solution

C
C
O
O
M
M
M
A
A
N
N
D
D

Resource Optimisation
End- End process re-engineering
Performance Reviews
Risk & Performance Metrics
Process Mapping

Process Excellence
Platform
Framework
Process
1

Process
2

C
O
O
M
M
P
P
L
L
Y

C
C
O
N
N
T
T
R
R
O
O
L

C
C
O
O
N
N
N
E
E
C
C
T
T

Process excellence framework proposes to

establish and integrate process controls with
structured projects to achieve improved control
of risks and performance.
The proposal is to adopt a common
deployment model for all sub process by a
project plan with the deliverables comprising of
process controls, performance management
and structured projects for breakthrough
improvements.
Establish detailed
baseline process maps.
Establish controls by deploying
FMEA, identifying and deploying risk
metrics.
Establish governance setup by
forming performance review
rhythms.
Identify projects through VSM, focus
groups for breakthrough
improvements and adopt wing-wing
improvement strategy.

Approa
ch

Establish process related critical to process and quality

metrics.
Establish metrics reporting framework at sub process and
process level.
Establish project governance committee.

Establish

operational

committee.

Control

performance

governance

h
Establish meeting review
sig rhythms.
er
v
o
t

Transfor
m

Undertake level 3 process mapping.

Identify projects through VoC, VoP, VoB.

Undertake FMEA session to identify &

Establish project identification systems

quantify risk.

and undertake structured projects.

Develop risk response plan against each

Drive Value Stream Mapping and 5S

potential risk.

(Basics of Lean).

Establish risk metrics and tracking model.

Identify and work on quick fix projects.

Deliver against plan.
4

Process Re-engineering

Process Re-engineering

Process Mapping

Detailed mapping of the

Process and bucketing in
following categories:
oData capture
oData manipulation
oReporting
Separately capturing the
time and effort spent on
the processes

Risk Assessment
& Controls Identification

Identify the failure modes

and controls at each
process step
Rank the key process
failures based on their
severity, occurrence and
ability to detect the errors
These
These process failures
feed into the overall
controls that the team offshore will certify

Metrics Design

Overall Monthly Control

Certification/Governance

External Use

Input:

Timeliness
Accuracy
Accuracy

Output:

Timeliness
Accuracy
Quality

Changes/addition to existing
processes
Internal Use

Process:

Metrics Dashboard

Timeliness
Accuracy
Quality

Issue Log

Monthly Dashboard- Update

Monthly Update

Due Date
for
Circulation

Oct
Review
Nov
Review
Dec
Review

Client
Revenue (CY)
Stage
Key Client

Executive Summary
Top Big Concerns, Reasons and Action Plans Action items from
Last Review

Recent Updates

Customer Issues

Account Dashboard

10

Operations Summary

Going Well

Needs Focus

11

Cost Optimisation
PRACTICE

TOOLS
Automated interface with ERP system

Technology
redesign
Common Chart of Accounts
Standardisatio
n

Reconciliation Prioritization
Sharing Best
Practices

Project- Standardization

13

$ 1 MM Business Impact delivered by 80% time and effort

reduction in generation of documents for a leading process

Root
Cause/Solution

Business Challenge: Huge manual

efforts
reduces
timely
delivery
of
documents impacting their process

Manual effort and rework

involved at various stage
Wait
time
various teams

Drivers for
huge time and
effort

between

Root Cause

Lack of standardization
process

Streamline process within various

teams with
minimal wait time
Better turn around time for creation
of document

Solution

Productivity improvement by 80%

Multiple department reviews & approvals

leading huge wait times.
Non standard format of document leading to
review of each document in detail at every
stage leading to lots of rework & wait time.

Business Impact

Business impact of $1 MM with time and

effort reduction

A document for a single deal requires 2000

minutes to be readied because of huge
manual effort.

Standardization of process within

various teams.
Time and effort reduction in the
process
Elimination of rework involved in in
document preparation.
Reduced time taken in document
generation from 2000 mins to less
than 200 mins.
14

Project- Integration

15

Integration
Pre- Integration
Team A

Team B
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
-

8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

Avg. Time Spent per FTE3.77

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

Avg. Time Spent per FTE3.57

PostIntegration

Integrated Team A+ Team B

12
10
8
6
4
2
1

9 10 11 12 13 14 15 16 17 18 19 20 21 22

Avg. Time Spent per FTE3.40

16

Project Integration- Results

17

Project Integration-Result
Outcome
B
E
F
O
R
E

A
F
T
E
R

Undefined
Strategy
No standard
processes
Multiple data
sources
Manual Processing

Standardization
Automation
Accuracy

Unreliable Data
Long turnaround times
Slow delivery of final
report

20% Reduction in delivery

time
90% Improvement in
template standardisation
More accurate and reliable
data
Expanded data scope

18

Name: Rajesh
Company Name: RD Content Strategy Services
Mail id: wordpressrajesh1806@gmail.com
Face book & LinkedIn Conn. ID:
wordpressrajesh1806@gmail.com
Web site: rdcontentstrategyservices.wordpress.com
19