Value Added Services

Rimini Street
Delivers value added services through specific dedicated teams.
All included in its support program i.e. No additional cost.
Full-time Equivalents as deliverables

Spinnaker Support
On demand value added services.
Delivered via general support and managed service teams.

Global Tax, Regulatory and Compliance

Services

Soft wares vendors as Oracle and SAP do not deliver GTRC updates post maintenance agreement cancellations.

Rimini Street

Both Rimini and Spinnaker deliver updates for Payroll clients tailored updates.

Has a dedicated global large scale GTRC Team of over 200 professionals.

Three-tired sourcing and validation to identify and verify GTRC changes.

Delivers ongoing payroll tax updates for US payroll clients.

Has its own payroll calculation engine (replaces tax engine used by SAP).

Spinnaker Support

Does not delivers GTRC for Oracle-PeopleSoft Products but has 25% support team dedicated to GTRC for JDE Practice.

14 other resources track and monitor changes.

Does not provide updates for SAP's

U.S. net payroll processing

Onboarding
Normally takes 3-4 months for complete transition from Software vendor maintenance
to third-party support.

Rimini Street and Spinnaker both are ISO 9001:2008 certified.

Rimini Street

Named Account Manager and PSE are involved in onboarding, additionally Onboarding
Account Manager is included to ensure consistent onboarding process.

When transition completes the project is handed to Named Account Manager for primary
business and PSE for support services.

Spinnaker Support

ASL oversees an assigned Onboarding Project Manager who is responsible for leading the
transition process

Archiving
Some enterprises cancel the software vendors
maintenance agreement while running older release of the
software.
To upgrade, a customer must have access to the new
content, which is done via creating an achieve of upgrade
content.
Achieving being a quite complex, time consuming process
it can be a challenge to archive without violating the IP
rights.

 Rimini Street and Spinnaker Support both provide ISO 90001:2008 certified
archiving services.

Rimini Street
Created and delivered over 1,000 achieves to clients and delivered many
achieves.

Done only in few cases, due to the process complexity.

Spinnaker support
Performs archiving process unless the customer wishes to do so in which
case Spinnaker support assumes management and advisory roles.

Has regional archiving teams that work in concert with dedicated customer
support team during onboarding.

Technical Maintenance and Support

vs Vendor/Product
Both, Rimini Street and Spinnaker Support provide technical
maintenance and Support services to most of Oracle and SAPs
products.

Rimini Street
Supports Oracle PeopleSoft and SAP Hana database.

Spinnaker Support
Does not support Oracle PeopleSoft and SAP Hana database.