Business Project Management

MGT 172
Kathy Hedges
UC San Diego
Rady School of Management
Fall Quarter 2016

UCSD MGT 172 - Business Project Management

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Slide 1

Class Goals
Provide the quantitative tools as well as the leadership
insights required to affect the success of both simple and
complex projects.
Study of a wide variety of project types, examining both
the similarity and important differences among these
projects.
Cover all the key topics at the appropriate depth to
sufficiently provide the students with an understanding and
appreciation of some of the key issues and solutions to
organizing and managing different sizes and types of
programs
UCSD MGT 172 - Business Project Management
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Slide 2

The Class
Text: Project Management, The Managerial Process, 6th
Edition
Assigned readings, cases, homework, and quizzes

Lectures, Classroom Exercises, Homework

Evaluation and Grading
Homework & Rady Lab 10%
Quizzes 20%
Classroom Exercises 10%
Midterm 30%
Final Exam 30%

UCSD MGT 172 - Business Project Management

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Slide 3

Class Syllabus
September 28, 2016
Chapter 1
Modern Project Management
October 5, 2016
Chapters 2 & 3
Organization Strategy and Project Selection
Organization: Structure and Culture
October 12, 2016
Chapter 4
Defining the Project
October 19, 2016
Chapter 5
Estimating Project Times and Costs
October 26, 2016
Chapter 6
Developing a Project Plan
November 2, 2016
Midterm Exam

November 9, 2016
Chapters 7, 8, & 9
Managing Risk
Scheduling Resources and Costs
Reducing Project Duration
November 16, 2016
Chapters 10, 11, & 12
Leadership: Being an Effective Project Manager
Managing Project Teams
Outsourcing: Managing Inter-organizational
Relations
November 23, 2016
Chapter 13
Progress and Performance Measurement and
Evaluation
November 30, 2016
Chapters 14 - 18
Project Audit and Closure
Oversight
Introduction to Agile Project Management
Project Management Career Paths
December 8, 2016 (Thursday)
7:00 10:00 P.M. Otterson 1S114
Final Exam

UCSD MGT 172 - Business Project Management

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Slide 4

Class Rules of the Road

Housekeeping
Breaks
Start and Stop on Time

Attendance
Expected to attend every class; will be taking attendance

Avoid using laptops and any other internet devices for nonclass related activities during class
Industry terminology and practices
Text available in library
CD and Microsoft Project
Office Hours and Contact Information
UCSD MGT 172 - Business Project Management
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Slide 5

Who We Are (1 of 2)
Instructor
Kathy Hedges

Teaching Assistant
Kate San

Why we are teaching this course

UCSD MGT 172 - Business Project Management

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Slide 6

Who We Are (2 of 2)

SAIC is a leading provider of scientific, engineering, systems

integration and technical services and solutions to all branches of
the U.S. military, agencies of the Department of Defense, the
intelligence community, the U.S. Department of Homeland Security
and other U.S. Government civil agencies, as well as to customers
in selected commercial markets.

With more than 40,000 employees in over 150 cities worldwide,

SAIC engineers and scientists solve complex technical challenges
requiring innovative solutions for customers' mission-critical
functions.

SAIC had annual revenues of $10.1 billion

SAIC: FROM SCIENCE TO SOLUTIONS

UCSD MGT 172 - Business Project Management

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Slide 7

Introductions
Introduction to Class
Name
Major
Year (Freshman, Sophomore, Junior, Senior, 5th year)
What do you want to get out of this class?
(or why did you sign up for this class)

Attendance Submission
Name
Major
Year (Freshman, Sophomore, Junior, Senior, 5th year)
What do you want to get out of this class?
(or why did you sign up for this class)

UCSD MGT 172 - Business Project Management

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Slide 8

Business Project Management

MGT 172
Chapter 1:
Modern Project Management

UCSD MGT 172 - Business Project Management

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Slide 9

Class Roadmap

UCSD MGT 172 - Business Project Management

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Slide 10

What Is a Project?
Project Defined
A complex, nonroutine, one-time effort limited by time, budget,
resources, and performance specifications designed to meet
customer needs.
Major Characteristics of a Project
Has an established objective.
Has a defined life span with a beginning and an end.
Typically requires across-the-organizational participation.
Can involve doing something never been done before.
Has specific time, cost, and performance requirements.

UCSD MGT 172 - Business Project Management

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Slide 11

Programs versus Projects

Program Defined
A series of coordinated, related, multiple projects that
continue over an extended time and are intended to
achieve a goal.
A higher-level group of projects targeted at a common
goal.
Example:
Project: completion of a required course in project
management.
Program: completion of all courses required for a
business major.

UCSD MGT 172 - Business Project Management

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Slide 12

Project Management
Project Management is the application of knowledge,
skills, tools, and techniques to project activities to meet
project requirements.2
The Project Manager must balance the competing
demands of:
Technical (quality), schedule, and cost
Customer, management, and project team
expectations
Identified project requirements and customer
expectations
2

A Guide to the Project Management Body of Knowledge (PMBOK Guide), Third Edition 2004, Project Management Institute,
Four Campus Boulevard, Newton Square, PA 19073
UCSD MGT 172 - Business Project Management
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Slide 13

Projects versus Routine Operations

Projects
Unique
Limited life span
Multiple stakeholders
Sponsor
Variable demand for
resources
Uncertainty
Variety of resource skills

Routine Operations
Repetitive
Continuous
Department
Supervisor
Stable demand for
resources
Stable
Limited, specialized skill set

UCSD MGT 172 - Business Project Management

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Slide 14

Comparison of Routine Work with Projects

Routine, Repetitive Work

Projects

Taking class notes

Writing a term paper

Daily entering sales receipts into

the accounting ledger

Setting up a sales kiosk for a

professional accounting meeting

Responding to a supply-chain
request

Developing a supply-chain
information system

Practicing scales on the piano

Writing a new piano piece

Routine manufacture of an Apple

iPod

Designing an iPod that is

approximately 2 X 4 inches,
interfaces with PC, and stores
10,000 songs

Attaching tags on a manufactured

product

Wire-tag projects for GE and

Wal-Mart
TABLE 1.1

UCSD MGT 172 - Business Project Management

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Slide 15

What Is a Project?
Which of the following are NOT projects?
A. A software development effort
B. Processing insurance claims
C. Putting on a play
D. Remodeling a house
E. Planning a wedding
F. Human Resources operations
G.Production line assembly
H. Running for president

UCSD MGT 172 - Business Project Management

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Slide 16

The Scalability of Project Management

Good PM practices contribute to the success of every
project, but not all projects require the same degree of
rigor in the application of the PM practices
The management of any project is influenced by:
Perceived risk
Project size
Project complexity

These three factors determine:

Amount of detail required for planning and monitoring project
performance
When the planning effort occurs
Functionality requirements for tools
Level and appropriateness of reporting
UCSD MGT 172 - Business Project Management
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Slide 17

What Is the Project Life Cycle?

Projects are usually divided into several project phases
to provide better management control
The project life cycle is the collection of the project phases from
beginning to end

Each project phase typically completes one or more

deliverables
Software development example: Requirements, high-level
design (functional), detailed design, coding, testing, installation

Projects typically experience a slow start, build up

speed, and slowdown near completion
Activities are interrelated across the phases

UCSD MGT 172 - Business Project Management

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Slide 18

Project Life Cycle

FIGURE 1.2
UCSD MGT 172 - Business Project Management
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Slide 19

The Challenge of Project Management

The Project Manager
Manages temporary, non-repetitive activities and frequently acts
independently of the formal organization.
Marshals resources for the project
Provides direction, coordination, and integration to the
project team
Manages a diverse set of project stakeholders
Dependent upon others for technical answers
Is responsible for performance and success of the project
Must induce the right people at the right time to address the right
issues and make the right decisions.

UCSD MGT 172 - Business Project Management

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Slide 20

Project Management Institute (PMI)

Founded in 1969 to foster the growth and professionalism of project
management
Publishes A Guide to the Project Management Body of Knowledge
(PMBOK)
Contains generally accepted project management practices and
knowledge defined in nine areas

Project Integration Management*

Project Time Management*
Project Quality Management
Project Communications Management*
Project Procurement Management

Project Scope Management*

Project Cost Management*
Project Human Resources Management
Project Risk Management*
Project Stakeholder Management*

Administers the Project Management Professional (PMP), Program

Management Professional (PgMP), and Certified Associate in
Project Management (CAPM ) Certifications
http://www.pmi.org and http://www.pmi-sd.org

* Indicates those knowledge areas discussed in this workshop

PMI is a service and trademark of the Project Management Institute, Inc. which is registered in the United States and other nations. PMBOK is a
trademark of the Project Management Institute, Inc. which is registered in the United States and other nations. PMP and the PMP logo are
certification marks of the Project Management Institute, Inc. which are registered in the United States and other nations.
UCSD MGT 172 - Business Project Management
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Slide 21

Integrated Management of Projects

FIGURE 1.3
UCSD MGT 172 - Business Project Management
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Slide 22

The Technical and Socio-cultural Dimensions

of the Project Management Process

UCSD MGT 172 - Business Project Management

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Slide 23

Exercise
Review the front pages or a section of a newspaper
Identify 1 project described in the articles

Questions:
What is the established objective of the project?
Can you determine the life span (beginning and projected end) of
the project?
Who is on the project team?
What types of individuals, organizations work on this project?

Who is the customer of the project (paying for the project)?

Who is the user of the project?
What else can you determine about the project?
Major obstacles/challenges?
Cost?
Opponents/supporters?
UCSD MGT 172 - Business Project Management
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Slide 24

Homework for Next Session

Read Chapters 1, 2, and 3
Complete Exercise #7 (Page 53)
Read Case: Moss & McAdams Accounting Firm (Pages
94-96) and answer questions 1-3

UCSD MGT 172 - Business Project Management

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Slide 25