The Quality Management

System of Sataedu
Doing the right things
in the right way
Kristiina Salmi
SATAEDU Satakunta Educational Federation of Municipalities

Sataedu is a new
organisation
Our goal is to have one united Sataedu
With the help of Quality Management System unity
will be achieved
A management tool in our changing process
All the work done in Sataedu is in scope of this quality
system
Whole personnel is committed to and responsible for the
quality system
It helps to understand our:
Objectives , goals
Results
Development targets
In other words it defines the course of our organisation

Quality system is based on

- Quality management system ISO 9001
- Environmental management system ISO
14001
Sertified in April 2010
- Occupational health and safety
management system OHSAS 18001
Intend to sertify in January 2012

Process approach in
Sataedu
JOHTAMINEN JA
KEHITTMINEN

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Process approach in
Sataedu

Core processes:
Teaching and supervising
Regional impact

Supporting processes:
Management and development
Financial management
Personnel management
Information management
Communication and marketing
Services for students
Food services
Cleaning services
Technical services, property maintenance

Objectives for operation in

Sataedu are defined in QS
-SATAEDU mission, vision and values
-SATAEDU quality policy, environmental policy and occupational
health and safety policy = Sataedu operating policy
-SATAEDU strategy and programmes: pedagogical, adult
education, personnel and enviromental programme => quality and
enviromental objectives of Sataedu
-Well-being programme in 2012 => occupational health and safety
objectives
-Objectives and plans of processes

All work and operation in

Sataedu is guided with QMS
-

Work during processes is guided on two levels - procedures

- Macro level on federation of municipalities - director
- Micro level on unit level - principal

Procedures determine: who, where, when and what but not how

We trust on knowledge and skills of personnel: education and

experiences

QMS describes responsibilities and authorities of personnel

- Organisation chart and matrix of authorities

We are evaluating our

operation with QMS
- Evaluating shall demonstrate the ability of processes to
achieve planned results
- Measurement of customer satisfaction: students,
personnel, customers, interested parties
- Satisfaction of students and personnel are measured two
times in a year
- Image research

- Measurements of process performances: graduates,

becoming employed, financial statements,amount of
waste

.. evaluating
- Internal audits
- our operations conforms the planned
arrangements
- Strengths, developing tasks and developing
suggestions, nonconformities
- Principals in internal audits are confidientiality
and independence
- 40 educated auditors
- About 30 internal audits in a year

 evaluating
-

Preventive and corrective actions

-

Management review
-

The team, who carries the responsibility, takes corrective actions

These actions are documented to the memo of the team

Sataedu management group reviews QMS to ensure its continuing sustainability, adequancy
and effectiveness
MG evaluates the objectives and results of the organisation
MG uses the data provided by QS, for example:
- Feedback of different processes
- Previous corrective actions
- Satisfaction surveys

External audit
-

Once in a year by Det Norske Veritas

April 2010, January 2011, January 2012

Ruori (rudder, steering

wheel)
Ruori is Sataedus Intranet
Its built on processes of QMS
There are all prosedures, documents, memos,
results ..

Quality group
Quality manager on the makro level
-

Ensuring that processes needed the QMS are established and

maintained
Is reporting to management group on the performance of the QMS
and any need for improvement

Quality supervisor on the mikro level within

the units
Environment supervisors
Safety supervisors

Quality is
-

Achieving common goals

Giving feedback
Evaluation and development
Acting according to common values
Participating in quality work

Environmental management
system
Plan Do Check Act (PDCA) =
Continual improvement
Plan: Establish the objectives and processes necessary to
deliver results in accordance with the organizations
environmental policy
Do: Implement processes
Check: monitor and measure processes against environmetal
policy, objectives and targets
Act: take actions to continually improve performance of the
environmental management system

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Environmental policy
Satakunta Educational Federation of Municipalities
is committed to considering the environmental
effects of all its activities and to minimizing their
negative effects to the environment. We
continually aim to enhance the level of our
environmental abilities. We guide our students
and staff towards healthy and sustainable
activities.
Based on our vision, mission and basic values

Environmental review in
every unit in 2009:
Legal requirements to environmental performance
Use of natural resources, water, energy
Use of raw materials
Waste treatment and sorting
Hazardous and toxic waste
Emissioins to air and water
Soil and groundwater contamination
Noise and dust
Occupational health and safety systems

Identify the environmental

aspects
The amount of waste, sorting and recycling
Occupational safety
Smoking
Consumptions of paper products
Electrical and thermal energy use
Water use
Eco-friendliness of procurement
Use of web conferencing platform

Determine the aspects which have

significant impacts on the
environment

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Enviromental aspects

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Establish environmental
objectives and targets

Eco-friendly life-cycle management

Smoking reduction, stuff and students
Reduction in paper consumption
Reduction in electrical and thermal energy use

Define means,
responsibilities and timeframe

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Sataedus environmental
programme
- Ready in July 2010
- First check in July 2011
- ISO 14001 sertified in April 2010

Measurement and
evaluating
Amount of waste
Amount of smoking stuff and
Paper consumption
Water consumption
Use of web conferencing platform
Electrical and thermal energy use
Accidents at work

Improvement actions
- By tools of quality system:
- Internal audits
- Preventive and corrective actions
- Management review
- Much to do:
- Awareness
- Commitment
- Measuring

Competence, training and awareness

Documentation and measurement
Operational control
Emergency preparedness and response
Communications
- Internal communication
- External communication

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