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STUDY GUIDE
MIS 373: Basic Operations Management
CH 1: INTRODUCTION
1. Define the terms operations management and supply chain
2. Identify the three major functional areas of organizations and
describe how they interrelated
3. Identify similarities and differences between production and service
operations
4. Explain the key aspects of operations management decision making
5. Explain the need to manage the supply chain
CH2: COMPETITIVENESS,
STRATEGY, AND PRODUCTIVITY
1. List several ways that business organizations compete.
2. Discuss and compare organization strategy and operations strategy
and explain why it is important to link the two.
3. Define the term productivity and explain why it is important to
organizations and to countries.
4. Describe several factors that affect productivity.
CH2: COMPETITIVENESS,
STRATEGY, AND PRODUCTIVITY
PSA#1 Q1: multifactor productivity
Similar exercise: textbook problem 9
A company offers ID theft protection using leads obtained from client
banks. Three employees work 40 hours a week on the leads, at a pay
rate of $25 per hour per employee. Each employee identifies an average
of 3,000 potential leads a week from a list of 5,000. An average of 4
percent actually sign up for the service, paying a one-time fee of $70.
Material costs are $1,000 per week, and overhead costs are $9,000 per
week. Calculate the multifactor productivity for this operation in fees
generated per dollar of input.
CH 5: STRATEGIC
CAPACITY PLANNING
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2.
3.
4.
5.
CH 5: STRATEGIC
CAPACITY PLANNING
PSA#2 Q1: utilization and efficiency
Similar exercise: textbook problem 2
In a job shop, effective capacity is only 50 percent of design capacity,
and actual output is 80 percent of effective output. What design capacity
would be needed to achieve an actual output of eight jobs per week?
CH 5: STRATEGIC
CAPACITY PLANNING
PSA#2 Q2: cost-volume analysis
Similar exercise: textbook problem 4
A small firm intends to increase the capacity of a bottleneck operation by
adding a new machine. Two alternatives, A and B, have been identified,
and the associated costs and revenues have been estimated. Annual
fixed costs would be $40,000 for A and $30,000 for B; variable costs per
unit would be $10 for A and $11 for B; and revenue per unit would be
$15.
a. Determine each alternative's break-even point in units.
b. At what volume of output would the two alternatives yield the same profit?
c. If expected annual demand is 12,000 units, which alternative would yield the
higher profit?
CH 6: PROCESS SELECTION
AND FACILITY LAYOUT
1. Compare the four basic processing types
2. Describe product layouts and their main advantages and
disadvantages
3. Describe process layouts and their main advantages and
disadvantages
4. Develop simple product layouts
5. Develop simple process layouts
CH 6: PROCESS SELECTION
AND FACILITY LAYOUT
PSA#1 Q2: product layout
Similar exercise: textbook problem 4
A producer of inkjet printers is planning to add a new line of printers, and you have
been asked to balance the process, given the following task times and
precedence relationships. Assume that cycle time is to be the minimum possible.
CH 6: PROCESS SELECTION
AND FACILITY LAYOUT
PSA#1 Q3: process layout
Similar exercise: textbook problem 11
Using the information in the following grid, determine if the
department locations shown are appropriate. If not, modify the
assignments so that the conditions are satisfied.
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CH 9: MANAGEMENT OF
QUALITY
1. Define the term quality as it relates to products and as it relates to
services.
2. Identify the determinants of quality.
3. Explain why quality is important and the consequences of poor
quality.
4. Describe TQM.
5. Describe and use various quality tools.
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CH 11: AGGREGATE
PLANNING
1. Explain what aggregate planning is and how it is useful.
2. Identify the variables decision makers have to work with in aggregate
planning.
3. Describe some of the graphical and quantitative techniques planners
use.
4. Prepare aggregate plans and compute their costs.
5. Discuss aggregate planning in services.
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CH 13: INVENTORY
MANAGEMENT
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2.
3.
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6.
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CH 13: INVENTORY
MANAGEMENT
PSA#4 Q1: EOQ
Similar exercise: textbook problem 4
A large law firm uses an average of 40 boxes of copier paper a day. The
firm operates 260 days a year. Storage and handling costs for the paper
are $30 a year per box, and it costs approximately $60 to order and
receive a shipment of paper.
a. What order size would minimize the sum of annual ordering and carrying
costs?
b. Compute the total annual cost using your order size from part a.
c. Except for rounding, are annual ordering and carrying costs always equal at
the EOQ?
d. The office manager is currently using an order size of 200 boxes. The
partners of the firm expect the office to be managed in a cost-efficient
manner. Would you recommend that the office manager use the optimal
order size instead of 200 boxes? Justify your answer.
MIS 373: Basic Operations Management
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CH 13: INVENTORY
MANAGEMENT
PSA#4 Q2: ROP
Similar exercise: textbook problem 20
Given this information:
Lead-time demand = 600 pounds
Standard deviation of lead time demand = 52 pounds (Assume normality.)
Acceptable stockout risk during lead time = 4 percent
a. What amount of safety stock is appropriate?
b. When should this item be reordered?
c. What risk of stockout would result from a decision not to have any safety
stock?
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CH 17: PROJECT
MANAGEMENT
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2.
3.
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7.
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