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GROUP NEALOFA :

CAPACITY
PLANNING AT
ARNOLD PALMER
HOSPITAL

BOARD OF DIRECTORS
ARNOLD PALMER HOSPITAL

Dr
Hamza
h Alias
ZP028
96

Mr
Zuhdi
Saari
ZP026
89

Dr
Izzati

Dr
Mohd
Ashraf
Mohd
Fauzi

Dr Nor
Saada
h Saari

35 Planning Team
Specific forecast, services that would
transfer to the new facility, services
that would remain in the existing
facility,
staffing
needs,
capital
equipment, pro forma accounting data
& regulatory requirement

Growth
Since 1989
Arnold & Winnie
Palmer
Fundraising
MISSION
To improve the
health and quality of
life of the individuals
and communities
they serve
VISION
A trusted leader
inspiring hope
through the
advancement of
health
281 beds
6,500 births / year

Beginni
ng

+10,000 births / year


Serving 50 states &
more
than
100
countries
1 of 6 hospitals in the
US
specialize
in
healthcare for women
& children
Over
1.5
million
patients
95% of patients would
recommend
Patient
satisfaction
scores in the top 10%
of 2,000 US hospital
surveyed

Budget $100 million


Additional 150 beds
16,000 births / year
A
new
11
story
hospital
building
across the street
Top 2 floors empty
interior
The 4th floor
operating room
doubled size when
needed

Expansi
on

VIDEO
Take a Tour of Arnold Palmer Hospital

PROBLEM ANALYSIS & GAP


How to construct and operate a
new facility at a low cost without
compromising
quality
construction,
operational
efficiency
and
breaking
the
hospitals own guiding principles?

SWOT
Pediatric specialties
Only hospital in Florida
for pediatrics'

Only for children

STRENGTH

WEAKNESS

THREAT

OPPORTUNIT
Y

Service at absolute
cost
Government policy

Cost effective option to


add to existing patient
entertainment
programs.

Forecasti
ng
demand

Understa
nd the
technolog
y

METHO
DS

Building
for
change

Optimum
operating
size

Forecasting demand
accurately

Able to predict the future accurately


based on past and present data.
The Arnold Palmer Hospital
specialized in the delivery of babies
and growth in demand for their
services since the beginning.
Staffing changes or areas of needs
for adding staff.
Understand
the technology
capacity increments or adjusting
Equipment
Equipment that costs more than
$5,000 and has a life value of longer

Optimum operating size


Find the optimum operating size
(Volume) and improving methods to
increase throughput.
How to solve the capacity initially was
6,500 birth per year with 281 beds and
the population growth in its market area
exceeded capacity. To meet demand they
started a for
capacity
expansion plan.
Building
change
The hospital have an 11 story building
with 150 new beds. Top floors were left
empty and were planned to be
completed at a later date. The 4th floor
would be able to double in capacity if
needed. With the new facility their

STRATEGY

QUESTION

OPTION &
RECOMMENDATION

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