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WHAT IS ISO ?
ISO
ISO
Cost reductions.
5. LEADERSHIP
5.1 Leadership and commitment.
Top management shall Ensure Quality policy and objectives are established .
Ensure the Resources are available .
Communicating the importance of conforming to QMS
and requirements of goods and services.
Supporting persons to contribute to the effectiveness of
the QMS.
5.1.2
CUSTOMER FOCUS
Customer and regulatory requirements are met.
Risks and opportunities are determined and addressed
Focused on enhancing customer satisfaction.
6 PLANNING
ADDRESS RISK
AND
OPPORTUNITIES
Be monitored
Be Measurable
Be Communicated
Be Update as APPROPRIATE
7 SUPPORT
7.1 RESOURCE
Infrastructure
Work Environment
7.2 COMPETENCE
Organization shall
Determined
Ensure
training or experience
Documented
competence.
7.3 AWARENESS
Quality policy.
Quality objective.
7.4 COMMUNICATION
7.5.1 General
Organization QMS shall include:
Documented information required by the standard
Documented information required by organization
7.5.2 Creating and updating
Organization shall ensure when creating or updating documented
information :
Identification , description, format, review for approval.
7.5.3 Control of documented information(DI)
Organization ensure DI are available and protected
DI shall be controlled for distribution , access , retrieval , use , preservation
changes and retention and disposition
External origin DI shall be identified and controlled
8 - OPERATION
Customer Communication
8.4.1 General
Organization shall ensure that externally provided goods are conforms with
requirements.
competence of personnel.
Where applicable , the organization shall determined and meet requirements for
post delivery activities associated with the nature and intended lifetime of the
goods and services
Must verify that product and service requirements have been meet and
evidence of conformity retained
Documented
information
required
describing
nonconformity, actions taken, any concessions and
authority for taking action.
9 PERFORMANCE EVALUATION
The organization shall monitor data relating to customer requirements have been
met.
9.2
10.
10.1 General
Action must be taken to meet customer requirements
and enhance customer satisfaction :
improve products and service
correcting, preventing or reducing undesired effects
improve performance and effectiveness of the QMS.
React to the NC and as applicable and correct it and deal with the
consequence.
The organization shall consider the results of analysis and evaluation, and
outputs from management review.
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