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Internship Presentation

Internship Presentation on
Jamuna Bank Limited
Mirpur-1 Branch

Students Information
Mussammote Monwara Begum
ID:

092-11-158

Major:

Finance

Program:

BBA

Objectives of Report

To achieve the practical knowledge that will be helpful for future life.

To have exposure to the functions of general banking section.

To be acquainted with the procedures of several schemes of deposits.

To recommend some suggestions based on findings.

General Banking
General Banking Department is considered as the direct customer service
center. It is the starting point of all the banking operation. It opens new
accounts, remits funds, honor cheque, takes deposits, issues bank draft and
pay order etc. general Banking is also known as retail banking.

Types of Deposit Accounts of JBL

Current

Deposits

Savings

Bank Deposits

Fixed

Deposits (Term Deposit)

Short

Term Deposits

Monthly
Any

Term Deposits

other deposits as may be approved/ advised by Head Office.

Accounting Opening
Opening account with a bank is the way of creating a bankercustomer relationship. In other words, it is a contract between
banker and customer. With this contract, bankers enter into certain
obligations and responsibilities.

Process of Account Opening

Introduction of Account to be obtained from a respectable client acceptable to

bank.

The introduction shall be obtained in writing in the respective column of Account

opening form.

For opening savings bank account of individual either singly or jointly, passports
and identity cards may be accepted for introduction, but subsequently proper
introduction may be obtained.

Introduction of Current Account by members of the staff may be allowed but shall
be discouraged as far as possible.

Process of Account Opening (Cont.

Current Account shall preferably be introduced by another Current Account

holder acceptable to bank.

Introduction of Account holder of other branch may be accepted with

caution. In that case the introducers signature must be verified by
authorized officer of that branch and authenticated by a forwarding letter.

Photographs of account holder must be attested by the introducer.

Letter of thanks be issued to introducer in Banks standard specimen.

Cancellation of Cheques

The cancellation officer should be an authorized officer of the bank/ branch.

He/ She shall keep all Specimen Signature Card under his effective control during
transaction hours.

The cancellation officer shall retain only the signature cards admitted by the authorized
officer in serial order.

Before passing any cheque, the signature of the drawer must be verified. In case,
signature of the drawer differs, cheques shall not be passed unless the drawers
confirmation is obtained or a reference is made to Manager for his instruction.

The cancellation officer shall not pass any cheque unless cheque is posted in the
computer system.

Schemes offered by Jamuna Bank Limited

Monthly Benefit Scheme

Monthly Saving Scheme

Education Saving Scheme

Marriage Deposit Scheme

Double Growth Deposit Scheme

Triple Growth Saving Scheme

Lakhpoti Deposit Scheme

Kotipati Deposit Scheme

Millionaire Deposit Scheme

Clearing Department
Jamuna Bank Ltd. receives cheques, demand drafts and pay orders of
their clients. Upon the receipt of the instrument the cheque clearing
section examines three types of payment modules. Whether the Paying
Bank within Dhaka City: The cheques clearing section of Jamuna Bank Ltd.
Mirpur-1 Branch sends Inter Branch Debit Advice (IBDA) to the head office
on the receiving day of the instruments. The main branch takes those
instruments to the clearing house on the following day.

Types of Clearing

Foreign Remittance

MoneyGram

Local Remittance

Pay Order

Types of Cheque Collected

Local Bills Collection Cheques (LBC): Local bills collection cheques are
those cheques, which are collected and paid by two different branches
of a bank situated in the same city.

Outward Bills Collection Cheque (OBC): OBC cheques are those

cheques, which are collected and paid by two different branches of
same or different bank situated in the outstation.

Transfer Cheque: Transfer Cheques are those cheques, which are

collected and paid by the same branch of Jamuna Bank Ltd.

Functions of Cash Department

Cash Payment:
Cash
This
It

payment is made only against cheque.

is the unique function of the banking system, which is known as payment on demand.

makes payment only against its printed valid cheque.

Cash Receipt:
It

receives deposits in form of cash

It

collects money only its receipts forms.

Description of My Job at JBL

Accounts Opening

Cheque Delivery

Closing Accounts

Cheque Issue

Receiving Cheque Requisition

Client Account Statement

Debit Card Issue

Client Data Entry of Edit

Pay Order Issue

Contacting with Clients

Findings

The newly prescribed account opening form is very informative. It takes about half an
hour to properly fill in the form. When four or five customers come at the same time to
account opening purpose, it is very difficult for the relevant officer to provide satisfied
service to the client.

According to some clients, introducer is one of the problems to open an account. If a

person who is new in the city wants to open account, it is a problem for him/her to
arrange an introducer of account holder.

Lengthy process of issuing cheque books, Pay order, Bank draft because Job
responsibilities are not specified to each and every employee of this division.

Findings (Cont..

Bank has an insufficient modern sophisticated technology to run the banking activities. There are
many staffs that have less computer knowledge and are not efficient enough to finish every task
immediately.

Inadequate skilled manpower in Jamuna bank Ltd, because there is lack of proper training
arrangement for employees in the general banking section. For example, most of the new recruited
employees learn their job tasks by observing their senior employees.

Management cannot conduct regular in-house training program.

Number of employees and supportive staffs are not enough in JBL.

Now a days ATM service is much popular. JBL has a very less number of ATM booths in Dhaka city.
It is time consuming to find out an ATM for customers.

Recommendations

Account opening form should be easier to customers to fill the form properly or supportive
staffs should be appointed by the bank for doing this clerical job.

This is a very difficult task for a new person to arrange an introducer for opening a bank
account; it should be revised by the bank committee.

After accepting the account opening form JBL should accelerate the timing for issuing
cheque books, Pay order, and Bank drafts. Job responsibilities should more specifically
distribute among the employees for better customer service.

New software for banking services should be used by JBL as it is using the older version of
the bank management softwares. The bank should arrange a basic computer training
program for the employees who have less computer knowledge.

Recommendations (Cont

For the new recruitment of the bank should be careful about computer knowledge and
after having recruited the employees should be properly trained regarding general
banking and softwares used in the bank.

When a new service is about to launch by the bank then all employees should be properly
known about the service and properly trained on the service.

The bank should recruit more employees and supportive staffs for faster and proper
customer service.

The number of ATM booths should be increased for convenience of the customers.

Conclusion

As an organization the Jamuna Bank Limited has earned the reputation of top banking
operation in Bangladesh. The organization is much more structured compared to any
other bank operating local or foreign in Bangladesh.

With a bulk of qualified and experienced human resource, Jamuna Bank Limited can
exploit any opportunity in the banking sector.

Jamuna Bank Limited is bank of new generation. Though my report is on general banking,
I tried hard to cover all about the customer and their behavior with the bank.

JBL is the best bank, which provides a large fund to develop the society, and the bank
has to continue this process. Finally, Jamuna Bank Limited Your Partner for Growth
must be a true partner of the customers.