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INTRODUCTIO
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Parking
Attraction
Quality Food and Beverages
Value for Money
Restaurant Arrangement
Excellent Customer Service
PARKING
Parking
There is no specific parking for the customers that visit the Burger King
restaurant, but there is ample public parking for Dutch Hospital. This is an
inconvenience to most customers as there is no guarantee that they will have
parking slots for their vehicles as it is situated in a busy part of town.
ATTRACTION
Attraction
Burgher King is a multinational franchise with a strong
brand name recognized by people all over the world.
People are attracted to Burger King due to its brand
name and the to the promise of a variety of food prepared
to international standards.
It is located in the highly busy town of Colombo at the
Dutch Hospital (In front of World Trade Centre).
The restaurant located in the Dutch Hospital is not known
to many (unless otherwise, a customer is a frequent
visitor to the Dutch Hospital) as Burgher King seldom
advertises. The Sign Board Present outside the restaurant
is small. Many customers need to walk around the Dutch
Hospital a number of times in order to find the restaurant
which is a slight inconvenience.
QUALITY FOOD
& BEVERAGES
Food not
Labeled
VALUE FOR
MONEY
RESTAURANT
ARRANGMENT
Restaurant Arrangement
Customers have enough seats to sit on when visiting the
restaurant. The Restaurant has a good ambience and is well
maintained.
However, no comfortable seats are available. There isnt
sufficient space to maneuver and sit. There is no separate
hand washing area which is a big inconvenience. And a major
drawback is that no play area for kids is available as Burgher
King is an establishment usually visited by families.
EXCELLENT
CUSTOMER
SERVICE
CUSTOMER
INTERVIEW
Customer Interview
ONLINE
REVIEWS
Online Reviews
RECOMMENDAT
IONS
Recommendations
In order to ensure customer satisfaction, it would the employees at Burgher
King should improve on customer assistance.
More sales staff should be available to help the customers out.
A visible sign board will make it easier for customers to locate the restaurant
Should be active on Social Networks. This tool can be used to spread
awareness on the offers and promotions available to the customers.
Sufficient Parking Facilities must be made available.
Needs to improve on the quality of Beverages provided.
The food should be labeled clearly
The portion of food served needs to be revised.
A drive through system and a Kids play area will encourage more customers to
visit the restaurant.
Comfortable seating should be made available.
Washroom facilities for the customers of Burgher King should be made
available.
THANK YOU
Group Members
Zamruth Nizar
Aralia
Arun
Shenali Jurie
Dhanuka
Maleen
Rashmi Dadigamuwa