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Management
Communication Guide
Agenda
Overview
Establish
Encoding
Communication
Organizational
Communication
Addressing Business Issues
Managing Business Relationships
Communication Guide
Overview
Improve
management
communication skills
5 important criteria for effective
communication
Application of criteria in
Message creation
Message delivery
Workplace
Focus
Concise
Direct
Management
by Objectives
S.M.A.R.T. Goals
S
Specific
Measurable
Achievable
Realistic
Time-Based
Encode Idea
The
Container of a message
The Visual Gap
Nonverbal Communication
Select Communication
Medium
Oral
Communication
Direct/Quick
Allows for two way feedback
Written
More thought out
Allows for more wider audience reach
Consistent message to large audience
Visual:
Can be used to support other mediums
Can be time consuming
Electronic
Can by hybrid incorporating from all other mediums
Reaches a diverse audience
Select Communication
Channel
Richnes
s
Rich
Lean
Conten
t
Routine/ nonroutine
Style/ tone
Security/
privacy
Audien
ce
Preferences/
expectations
Culture
Need
for
respons
e
Urgency
Use Audience-Centered
Approach
The
AudienceCentered
Approach
Addressing
Business
Problems
Employee
Perspective
Communicati
ng with
Diverse
Groups
Adapting an
Intercultural
Business
Model
Culture and
Identification
Organizational
Communication
Barriers
Internal/External
Distractions
Competing Messages
Filters
Channel Breakdown
Establish Effective
Communication
Speed of speech vs. Speed
of thought
Atmosphere
Long-term Memory
Technology
Movement from tall
structures to flat
structures
4 technology guidelines
Ethical Dilemmas
Relevant information,
true information, and
transparency
Diversity
What to ask yourself
before delivering a
message
Importance of
communication
Why is it important to
you?
Why is it important to
your company?
Addressing Business
Issues
Transparency
Clarity
Content-focused
Managing Business
Relationships
Speeches
Conversations
Relationship Building
Creating
Acquaintance &
Trust
Vehicles
Conclusion
Need
Guidance?
Use guide to:
Improve
interpersonal
communication
skills
Improve messages
Improve overall
organizational
communication
Acadsoc.com (2013)
References
Complete
in notes