Enterpri

se
Resourc
e

Introduction

About the
Company
Accenture
is a global management consulting
firm with more than 336,000 people serving
their clients in more than 120 countries.
It has combined unparalleled experience, comprehensive
capabilities across all industries and business functions along
with extensive research on the worlds most successful
companies.
Accenture collaborates with clients to help them become highperformance businesses and governments.

 Accenture Strategy
This is where they shape their clients
future, combining the deep business
insight with the understanding of how technology will impact
industry and business model.
They operate at the intersection of business and technology,
bringing together their capabilities in business, technology,
operations and function strategy to help their clients envision
and
execute industry-specific strategies that support enterprise-

 Accenture Consulting
Comprises of people working in five
operating groups: Communications,
Media & Technology, Financial Services,
Health & Public Service, Products and Resources.
They are industry experts with the insights and
capabilities to help transform the worlds leading
companies.
It tries to build and sustain long-term client
relationships.

 Accenture Digital
Combines their capabilities in digital
marketing, analytics and mobility to help
clients unleash the power of digital to
transform their businesses.
They help clients use digital technologies
to deliver more meaningful and relevant
customer experiences across all channels
and customer segments, as well as to
create new products and business models
and to optimize the efficiency and
effectiveness of their internal operations.

 Accenture Technology
Harnesses the power of technology to
drive innovation, deliver cutting-edge
solutions and increase productivity.
It comprises two primary areas:
Technology Delivery, which includes global delivery capabilities as
well as application servicesspanning systems integration and
application outsourcingand their portfolio of software solutions;
and Technology Innovation & Ecosystem, which includes the R&D
activities in our Technology Labs and the management of their
alliance relationships across the ecosystem.

Accenture designs a
leading SAP support model
for todays generation as
well as for a digital
tomorrow

Overview
By implementing a fully integrated enterprise resource planning (ERP)
solution for the internal business functionsstarting with Finance, followed
by HR, Sales, Denied Party Screening, and Governance, Risk and
Compliance (GRC)Accenture has improved productivity by focusing on
end-to-end processes, across business units and countries.
The company has also benefitted from a single instance of integrated
business data, which provides greater visibility into the business and enables
the early identification of challenges and opportunities.
Finally, the ERP solution addresses statutory compliance risks that vary by
country and facilitates the integration of new business areas and acquisitions.
Accenture knew that implementing a multifunction ERP system that could
become an asset to leverage for the business of the future would entail more
than simply changing the company's technology platform.

Opportunity With SAP

To achieve the full benefits of our ERP solution, the company
also needed to introduce sweeping new user and application
support processes and methodologies.
These processes rapidly build employee proficiency, drive
collaboration across the diverse internal business functions that
use the ERP solution and ensure its ongoing stability and
efficient operation.
Accenture set out to build a leading-edge production support
environment with a partnership between business and IT, from
the very inception of the ERP program, thereby reducing the
stabilization period and achieving results over the long term.

Solution With SAP

Resources from Accentures Operations Support for
the Enterprise (OSE) organization, in collaboration
with Accenture's consultants and our internal IT
organization began by examining production support
capabilities at a number of large-scale companies.
Based on this assessment, Accenture set out to
rethink the entire concept and effectiveness of
production support.

Components :

1. Strong Governance
To manage and integrate information related to enterprise
functions, a governing body was formed to balance the
three groups requirements and guide the right decisions
for the business.
According to Todd Harding, director-OSE, Accenture, "Our
expansive approach to governance is arguably the most
pivotal aspect of Accenture's production support
capability."

2. Robust Methodology
To ensure that production support structures were
in place when the new solutions went live, the team
tailored and then leveraged a repeatable
production support enablement methodology
based on Accenture Delivery Methods for SAP

3. Comprehensive and
Scalable Support Structure
For day-to-day support, one group controls master
data and user security access and delivers
process and technical support via a single global
network and a common tool set.
A three-tiered support model, in which both IT and
business representatives play crucial roles is in
place.

Results With SAP

Stabilizing an ERP implementation can take years.
Accenture's early and ongoing focus on production
supportas well as our commitment to establishing
robust governance capabilities, methodologies and
support structures allows us to quickly generate
value from our solution while also adding new
capabilities.