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Unit-IV
BUSINESS IMPROVEMENT: Integrating
Quality, Innovation and Knowledge
Management-Bhalla/Ramu-401-443
BUSINESS IMPROVEMENT:
Unit-IV
Integrating Quality,
system
is
which
VENDOR
MANAGEMEN
T
PRODUCTION
MANAGEMEN
T
DISTRIBUTIO
N
MANAGEMEN
T
PRODUCT
DELIVERY
MANAGEMEN
T
Task of Operation
Manager
Muhlemann-5Ps
1. Prodsuct 2. Programmes
3. Process 4. People 5. Plant
The quality, delivery and cost features of the product very often determine the choice of
and sequence of process used in its manufacturing and delivery.
These process need to be carried out in a tangible fashion using particular machinery and
equipment housed and maintained in a plant, which may be a factory, office or restaurant.
The flow of work or customers through the plant must be in accordance with particular
programmes(timetable or schedule) to ensure timely completion according to delivery
deadlines, consistent with adequate utilization or loading of the plant.
The operation of the plant and development of programmes all require the participation of
people either as plant operators, clerical and services personnel, maintenance personnel,
process technologists or managers.
SENIOR MANAGERS are responsible for QUALITY AND COST reduction by EFFECTIVE
utilization of resources and delivering VALUE to stakeholders.
Unit-IV
What do we mean by EFFICIENCYEfficiency can be defined as making the best use of the
resources available for the provision of public services. It
is all about giving emphasis on releasing resources
achieved through productivity gains, rationalisation of
back office functions and improved procurement and reinvesting these resources in frontline services.
The
one that delivers well above the minimum requirements for users, is highly
cost-effective and fully contributes to the achievement of wider outcomes
for the community.
In
INTERNATIONALISATION OF
TECHNOLOGICAL INNOVATION
FRONTIER
INNOVATION
Create new
Technologies
As leader or
follower
TECHNOLOGY
IMPROVEMENT &
MONITORING
SIGNIFICANT ADAPTATION:
change products and process, plant layout,
productivity management and quality systems,
procurement methods and logistics to adopt
technology to local or export market needs. This
is in-house experimentation and R&D.
BASIC PRODUCTION
Train workers in essential production and technical skills: reach
plant design capacity and performance levels ; configure products
and process; set up essential quality management systems;
supervision; procurement and inventory management system;
establish in-bound and out-bound logistics
R&D
Applied
ResearchGaining
knowledge
or
understanding of the subject to meet a specific ,
recognized need. In industry it includes investigations
to discover new scientific knowledge that has specific
commercial objectives with respect to products,
processes, or services.
TNCs is the only institution that can control and carry out
within its boundaries the process of innovation across
the globe
Technology transfer
Consulting
Collaborative research
Spin-off companies
Varied Roles
IDEA
Start-up
Start-up
Firms
Firms
RR &
&D
D
Firms
Firms
Larger
Larger
Companie
Companie
ss
Research
Developmen
t
Production
Manufacturing
Distribution
MARKE
T
Universiti
Universiti
es
es
Research
Research
Institutes
Institutes
Technology Transfer
RESEARCH
DEVELOPMENT
DEPLOYMENT
Licensing
Products/Processes
(Royalties)
Nov.2012
KNOWLEDGE
MANAGEMEN
T
RPS
What is
knowledge ?
Nov.2012
RPS
Nov.2012
RPS
Nov.2012
Knowledge Management is
akin to `digging for gold in ones
own backyard. Knowledge
Management is all about
management of intangibles to
deliver tangible results.
WHAT DO WE DO IN
KNOWLEDGE MANAGEMENT ?
Jan2002
RPS
Processes Involved in
Knowledge Management
Identification
Mapping
Acquiring
Capturing
Storing
Applying
Nov.2012
Sharing
Creating
RPS
Nov.2012
MISSING LINKS
(KAMZOR KADI)
RPS
Nov.2012
RPS
Jan200
2
HE WHO KNOWS ,
AND KNOWS NOT THAT HE KNOWS
He is Asleep, AWAKE him.
HE WHO KNOWS,
AND KNOWS THAT HE KNOWS
He is Wise, FOLLOW him.
RPS
Thanks