Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Interaction or exchange
between people which
results in the transfer of
a message or information
Elements of communication
The sender
The message
The receiver
The medium
Itsa2wayprocess
Itcanbe
Verbal,written,elecrtonic,visual,
Channelsofcommunication
Downward
upward
horizontal
Manager to
supervisor
From a sales rep. to
the sales manager
At the same levelproduction manager to
the finance manager
Q42007(20)
Better decisions
Harmonious industrial relations
Better morale
Productivity
Motivated workforce
Increased sales
communication
formal
informal
Monthlymeetings
Discussionafterwork
Letters
Gossip
Reports
Unplanneddiscussions
Communication
Between people
within the same
business
Staff-staff,
Manager-manager
Internal
External
Banks
Customers
Government
Suppliers
Insurance companies
Revenue
commissioners
internal
verbal
written
electronic
Telephone
Conversations
Memo
Text
Intercom
Noticeboard
Intranet**
meetings
Report
Letter
poster
Intranetlocalareanetwork(LAN)employeescomputersarelinked
sothattheycancommunicatewitheachother.
external
verbal
written
Telephone
Fax
Meeting
Conference
Trade fair
Press
conference
Mobile phone
Press release
Brochure
Advertisements
Letter
electronic
WWW
Video
conference
E-mail
Internet
Electronic data
interchange(EDI)
EDIsetupbycompanieswhohavefrequenttransactionsbetweenthem.Theirsystemsare
compatiblesocommunicationsbetweenthemareinstant)egtheautomaticreorderingof
goods
(2002(10marks)
Barriers to communication
Language is inappropriate
padding
Failure to listen
Wrong method used
Distrust between people
2002Q4(a)20
Itleadsto
Problemsbeingunresolved
Lackofmorale
Decisionsbeingmadeonthe
basisofincompleteinfo.
Industrialrelationsproblems
2008Q4(b)25
JonesWholesaleElectricalLtd.
Abusinessletter
Senderoftheletter
Telephone(021)434345.Fax(021)435666Emailjones@eircom.net
TomSmithElectricalSales,
14HighSt.,
112BayviewSt.,
Towhomitsbeensent
Cobh,
Co.Cork
Tuam,
Co.Galway.
25/4/2004
DearMr.Smith,
date
Weacknowledgereceiptofyourletterdated16/4/2004concerningthethreefaultyPhillipsJet900w
microwaveovensasperinvoice135728dated4/4/2004.
HavingcontactedthemanufacturerIcanconfirmthattheywerepartofafaultybatch.Thiswasdue
toabreakdownintheproductionprocessonthedateofmanufacture.Phillipshavesinceinstalleda
newproductionprocessandsuchproblemsareunlikelytoreoccur.
Phillipshaveaskedmetoreplacethethreefaultymicrowaveovensforyoufreeofchargeandin
addition,asagoodwillgesturetoallowyouanadditional1000credittobeusedbyyoutopurchase
otherPhillipsproducts.
Bodyof
letter
Ihopethiswillbeacceptabletoyouandthatwecancontinueourgoodworkingrelationshipintothe
future.
Yourssincerely
LiamJones,MarketingManager
Signature
Titleofsender
meetings
Formal-regular/agenda/shop steward-Hr
manager
Informal-unplanned/friendly/no agenda/issues
discussed might be put on the agenda of a formal
meeting
Ad hoc-sudden/one issue meeting
A.G.M.-annual general meeting. Compulsory for
companies.
E.G.M.-extraordinary general meeting- an issue
of such importance that has occurred that the
directors feel its best be discussed by the
shareholders eg a take-over bid.
Video-conference
(Virtual meeting)
Ameetingispresidedoverby
Thechairperson
Preparestheagenda/checksthatthereisaquorum/followsthe
agenda/allowseverybodytoparticipate/establishesorder/usesa
castingvoteifneeded/getsdecisionsmade/startsandendsameeting
ontime/needstobeimpartial
Thesecretary
Reads&repliestoallcorrespondence/keeparecordofmembers/sends
outnoticeofmeetingstomembers/helpspreparetheagenda/keepsthe
minutes/keeps&filesrecords.
club
Notice of meeting
Company
TheA.G.M.ofNaFiannaGAAclubwillbeheld
intheclubhouseonMonday15December2003at
8.00p.m.
TheAnnualGeneralMeetingofWoodsLtdwill
takeplaceattheGreatSouthernHotel,Sligoon
May12004at2.30p.m.
Agenda
Agenda
Minutesoflastmeeting
MinutesoflastAGM
Electionofofficers
Chairpersonsreport
Reviewofteamperformances
Auditorsreport
Treasurersreport
ElectionandreelectionofDirectors
Extensionofclubhouse
Declarationofdividend
A.O.B.
A.O.B.
JohnOBrien(Clubsecretary)
ThomasJ.OReilly(Companysecretary)
Memo2002,2004,2006
To:
Allstaff
From:
NiamhBurke,ManagingDirector
Date:
24March2007
Re:
StaffBonus
Eachemployeewillbepaidabonusof1000duetothe
successofthefirminreceivingtheISO9000award.Thebonus
willbeincludedinthepaychequedueonMarch30th.2007
Reportwriting
Title
Termsofreference
2004(10)
Procedure
Theinstructionsgivetotheauthors.To
investigate
Whodidwespeaktosurveyed,interviewed
etc
Findings
Mainsectionofthereport
Conclusions
Astatementofwhattheybelievetobethefacts
Recommendations
Signit
Futurecoursesofaction
Jobtitleofauthor
date
Title
ThebenefitsandchallengesofinstallingITapplicationsinthecompany(CosmeticsProductsLtd)
From
SheilaCollins,ManagingDirector
TheBoardofDirectorsofCosmeticsProductsLtd
To
ToprepareareportonthebenefitsandchallengesinvolvedininstallingnewITapplications
Termsof
reference
Thebenefitswouldinclude
Bodyof
report
1.
Itwillallowuscommunicatebothinternallyandexternally(email/intranet)
2.
Itwillgiveusanothermethodofsellingourproducts(internet)
3.
Itwillprovideuswithanopportunitytoadvertiseourproducts
4.
Itwillfacilitatethepreparationofaccounts
5.
Itwillassistinpayroll
ThemainproblemsITwillposeinclude
1.
ITwillneedalargecapitaloutlay
2.
Staffwillneedtraining
3.
ITapplicationsdepreciateafundwillneedtobecreatedtoupdatethesysyems
4.
ThecompanywillneedtoappointanITspecialist
Recommendation
InorderforthebusinesstoremaincompetitiveitisessentialthatweinstallthenewITsystem
SheilaCollinsManagingDirector
Visual
presentation
Apicturepaintsathousand
words
2005
(10)
m
Piechart
Trendgraph
Thedataprotectionact1988
Informationthatcanbeprocessedautomatically
Data
Itdoesnotapplytoinformationkeptmanually
Thedatasubject
Q42007(25)
Thedatacontroller
Thedataprocessor
thedatacommissioner
Thedataprocessor
Isapersonorfirmwhoprocessthedataon
behalfofthedatacontrollers.
Thedata
controller
Thepersonwhocontrolstheuseofpersonal
informationheldaboutindividualson
computer
Mustallowthedatasubjectaccess
Datashouldbeaccurateanduptodate
Datashouldbesecure
Datashouldbekeptonlyforaslongasnecessary
Beobtainedfairly
Thedata
commissioner
Toseethattheactisworkingproperlyandto
investigatecomplaintsofbreachesofit.
Providesadvicetopeopleabouttheact
Investigatescomplaints
keepsaregisterofdatacontrollersincludingfinancial
institutions,publicbodies,marketingfirms,debtcollection
firms,bodieswhokeepinfo.onpoliticalopinionspeoplesracial
originsphysicalormentalhealthcriminalconvictions.
Developscodesofpractice
Cangivepemissiontoauthorisedofficerstoenterapremisesand
obtaindataonfile
Caninstigatelegalproceedingsagainstthosewhoareinbreach
oftheAct.
Datakeptforthepurposeofsafeguardingthestateis
exempt