“ROLE OF E-GOVERNANCE IN

BHARAT NIRMAN”
 Team Members

1. Gaurav Patel (65)

2. Shravan Bhumkar (100)
3. Kishore Gulhane (74)
4. Mangesh Gade (23)
5. Kunal Banthia (75)
6. Tushar Patil (66)
7. Rakesh DhalBisoi (90)

BEG – Prof. Vaibhav S. Bakhare

ITM, Kharghar, Batch - XIII
 Presentation Structure

 Introduction to e-governance
 e-Governance – Indian context
 Examples / Applications
 Critical Success Factors
 Impact of e-Governance
 Summary
 E-Governance
 E-Government is about a process of reform in the way Governments
work, share information and deliver services to external and internal
clients for the benefit of both government and the citizens and
businesses that they serve.
 E-Government harnesses information technologies such as Wide Area
Networks (WAN), Internet , World Wide Web, and mobile computing
by government agencies to reach out to citizens, business, and other
arms of the government to:
– Improve delivery of services to citizens
– Improve interface with business and industry
– Empower citizens through access to knowledge and information
– Make the working of the government more efficient and effective

 The resulting benefits could be more transparency, greater

convenience, less corruption, revenue growth, and cost reduction.
 Scope & Coverage
E Governance Grid
Need of eGovernance for
Central / State Government
1.1 billion people in India
Rural
Prosperity

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Science & Sector
Technology
Social Infrastructu
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28 states, 7 Union Territories
626 districts, 600,000 villages
270,000 panchayats in India
 NeGP Details
Connectivity
State Wide Area Network to provide
2 Mbps connectivity upto block level Content
State Data Center Health
Capital 100,000 CSCs Education
Rs. 23,000 crores
(US$ 5.11 billion)
(Estimated)

Citizen Interface Capacity

Employment Services 20 GoI departments
Vehicle Registration 35 states / UTs
Cyber Law
Driver’s License 360 departments in states
Digital Signature
Passport / Visa Major Capacity building program in pipeline
Online Returns
The Common Support Infrastructure

 Common Service Centres (CSCs)

– These centres are intended to serve as front-end delivery points
for government, private and social sector services in an integrated
manner to rural citizens of India. This scheme aims at establishing
about 100,000 Common Services Centres across the country, one
each for every six census villages.
– The objective is to develop a platform that can enable
government, private and social sector organizations to align their
social and commercial goals for the benefit of the rural population
in the remotest corners of the country through a combination of
IT-based as well as non-IT-based services.
– The placement of a CSC in a cluster of villages is supposed to
follow a ‘honey comb’ structure so that the services provided by it
are easily accessible to the rural population residing in the cluster.
Model Common Services Centre
 The Common Support Infrastructure
 State Wide Area Network (SWAN) - for connectivity
The establishing Wide Area Networks in all States and UTs across the country, from
the Headquarter of each State/UT to the Blocks.
It would serve in providing G2G and G2C services, especially for the various Mission
Mode Projects.
Presently, SWAN has been rolled-out in Delhi, Chandigarh, Haryana, Himachal
Pradesh and Tamil Nadu.
 State Data Centre (SDC) - for secure hosting of data and applications
These would consolidate services, applications and infrastructure to provide efficient
electronic delivery of G2G, G2C and G2B services through common delivery platform
seamlessly supported by the State Wide Area Network (SWAN) connecting up to the
villages through the Common Service Centres (CSCs).
Its key functions would be to act as the Central Repository of the State, provide secure
data storage, disaster recovery and remote management functions etc.
 Core Infrastructure & Budget
National / State Data Center
Covers 28 states and 7 union Territories
Scheme approved in January 2008 at an
estimated cost of Rs. 1623.20 Crores
National / State Wide Area Network
 Covers 28 states and 7 union Territories
 Total outlay of Rs. 3334 Crores

National / National /
State State Wide
Data Center Area Network

Common
Total Estimated Cost Service
Rs.10699.2 Crores Center

Common Service Center

100,000 CSCs in 600,000 villages
Estimated cost Rs. 5742 Crores
 27 Mission Mode Projects

Central MMP State MMP Integrated MMP

(09) (11) (07)
Banking Agriculture CSC
Central Excise & Commercial Taxes e-BIZ
Customs e-District e-COURTS
Income Tax (IT) Employment Exchange e-Procurement
Insurance Land Records Electronic Data
MCA21 Municipalities Interchange (EDI) For
National Citizen Trade (e-Trade)
Panchayats
Database (NCD/MNIC)/ National e-Governance
Police
UNIQUE ID (UID) Service Delivery
Property Registration Gateway
Passport, Immigration
Road Transport India Portal
& Visa
Treasuries ( www.india.gov.in )
Pension
e-OFFICE
 Examples / Applications

 Need for Power Sector Reform

Power sector reform is the biggest problem the Indian economy faces. It can be
seen from following factors:
 The public system has a plant load factor (PLF) of about 77 per cent.
 Transmission and distribution losses are around 30 per cent
 Average power shortage is around 8-9 per cent and peaking shortages hit
12-15 per cent
 Financial losses for the sector amount to nearly 4 per cent of GDP - those are
mostly incurred and absorbed by states and add to the consolidated fiscal
deficit
 Manufacturing sector losses crores of rupees due to power outages
 Roughly 20% rural households are off-grid
 Per capita consumption of power is around 700 units per annum. It is very
low compared to developing economies like China (1379 units in 2003) or
and nowhere near to developed economies like US (13,066 units in 2003)
 Power Sector

 Power Sector – Statistics for 2009 and forecasted growth for

2017
The end consumers are looking forward to electric utilities providing
reliable and quality services that can be accessed conveniently. The
increased competition in power sector will lead to improved service,
increased per capita consumption and reduction in tariffs

Key Parameters
Installed Capacity (MW)
Per Capita Power Consumptio
Electricity Generation (Billion
 Key Statistics
 India is the sixth largest producer and consumer of electricity in the world
 The number of consumers connected to the Indian power grid exceeds 75
million.
 India is third largest in the world in terms of the total length of transmission
and distribution lines [6.6 million circuit km (cKm)]
 It is estimated that India will need 315 -335 GW by 2017 and 800 GW of power
by 2030
 83% of the villages are electrified but 57% of rural households do not have
access to electricity
 To overcome India’s Power deficit, India's energy sector will require an
investment of around US$ 120 bn - US$ 150 bn over the next five years and
US$ 600 bn over the next ten years
 India’s energy requirement by 2030 is projected to be nearly six times of what
it currently is
 A lack of focus on the Distribution side over the years has resulted in energy
losses as high as 35% in several states whereas the world average is about
10%
 Demand Supply gap has worsened and the Peak Deficit of power has reached
13 %
Key Statistics

Installed Capacity in India

1947 1362 MW

2003 97000 MW

2009 150000 MW
 e-Governance Model

Power Distribution Sector

An overall approach for deploying a comprehensive e-Governance

solution should take into consideration the following three key
initiatives

1.Business Process Re-engineering (BPR)

2.IT Strategy and Deployment Plan
3.Change Management
 e-Governance Model

 Systems and Infrastructure

 e-Governance Model

 Towards
Customer
Centric Utility
 Way forward

 The importance of e-Governance in the Power Sector necessitates a

call to action for the Government, the Regulators and the Private
Sector.

• Government – The Government needs to focus on providing a

conducive environment for continuous growth of the Power Sector.

• Regulators – The independent regulators need to focus on framing

policies that encourage growth and address the needs of the Power
Sector.

• Private Sector – Private players need to partner effectively with the

Government for providing solutions for e-Governance and executing
projects timely
 e-Seva for Andhra Pradesh
eSeva is a government organisation built on the public-private partnership model.
Citizens are provided with a clean, transparent, efficient and effective
administrative system through state of the art electronic technology.

All administration departments come under one roof, offering a wide range of
citizen-friendly services. It is a one-stop shop for over twenty five G2C and B2C
services

Salient features:
46 eSeva centers (with 400 service counters) spread over twin cities and
Ranga Reddy District
Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to
3.00pm on holidays (Second Saturdays & Sundays)
No jurisdiction limits - any citizen in the twin cities can avail of the
services at any of the 46 eSeva service centres
Online services: eForms, eFiling, ePayments
 Examples of Efficiency Gains

Region Type of Government Number of days Number of days

Application to process to process after
before application
application
CARD, AP, India Valuation of Property Few days 5 minutes
CARD, AP, India, Land Registration 7-15 days 2-3 hours
Bhoomi, India, Obtaining Land Title 3-30 days 5-30 minutes
Karnataka Certificate
Interstate Check Posts, Collect Fines for over 30 minutes 2 minutes
Gujarat loading
Mandal Comp-uters, AP Issue of Caste 20-30 days 15 minutes
India Certificates
On-line Tax, India Issue of Tax 12-18 months 3-5 months
Assessments
 Critical Success Factors

 Strong Political and Administrative Leadership , detailed

Project Management
 Clearly identified goals and benefits
 Significant Process Reengineering Required
 Start Small, scale up through stages, manage expectations
 Adopt established standards and protocols – minimize
customization
 In-source Analysis ; Outsource design, software
development, data preparation, training, etc.
 Training Expenses should not be minimized
 Organization for Implementing e-
governance

 A champion at the political level

 Ministerial level co-ordination committees
 A central support group
 Departmental Champions and co-ordination committee
 Institution for Training
 Private sector partners
 Issues that Need Resolution

 No country is completely ready? Balance between

strategizing, coordination and action
 Approach: centrally driven versus departmental initiative?
 Role, mandate, size of a central support agency. Where
should it be created?
 Creating departmental ownership: Budget allocations,
training, demand, performance push
 Who can help?(partnership with private sector: multi
national/local/one or many partners, partnering
arrangement)
 How can progress be measured?
 Corruption in Service Delivery

 Complex rules-need for intermediaries

 Discretion to delay or deny without assigning reasons
 Decisions and actions are not traceable. Citizens have poor
access to information
 Lack of supervision in remote areas-problems of
decentralization
 Large power distance between civil servants and citizens-afraid
to assert and complain
 Poor mechanisms of complaint handling. Documentation is
weak for any investigation
 Impact of e-Governance

 Faster processing, shorter wait, shorter queues

 Less number of trips to government offices: saves transport
cost and avoids wage loss
 More accurate and legible documents, easy recovery from
errors, better reception areas
 Lesser corruption more transparency
 Improved access to offices (nearer home, 24X7) and
functionaries (no intermediaries)
 User fee may be levied- issue of acceptance
 Improved complaint handling
 Summary : e-governance is not
irreversible magic
 e-Governance can advance the agenda on Governance reform,
transparency, anti- corruption, empowerment. It is NOT a panacea
 Potential is recognized but Implementation is difficult. Gains are real
but risks need to be understood. Challenge is to promote wide spread
use in areas where benefits outweigh risks.
 Situate in a broader framework of anticorruption. Identify all pressure
points and reengineer to remove discretion, simplify procedures and
put out as much information in public domain.
 Create competition in delivery channels
 Strengthen physical supervision and actionable MIS
 Reference

 National e-Governance Plan

 www.mit.gov.in
 www.assocham.org
 www.egovstandards.gov.in
 www.wikipedia.org
 www.planningcommission.gov.in
 Thank you.
“Make all Government services accessible to the common man in his locality, through
common service delivery outlets and ensure efficiency, transparency & reliability of
such services at affordable costs to realise the basic needs of the common man”