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01 |
Course Introduction
Microsoft Dynamics CRM
Overview
Click to edit
Master
subtitle
style
Sales Functionality
Leads
Opportunities
Communication tracking
Product database
Sales processes
Sales Process
Case Recording
Contract Management
Services & Resources Management
Appointment Scheduling
Knowledge Base
Marketing Functionality
Marketing Process
Leads
Opportunities
Communicati
on
Database
Process
Planning
Budgeting
Marketing
Lists
Campaigns
Tracking
Reporting
Cases
Contracts
Resource
Mgmt.
Scheduling
Knowledge
Base
Deployment Options
Web Client
Outlook Client
Mobile & Tablet Client
Deployment Options
On-Premise
Online/Cloud
Partner Hosted
Web Client
Outlook Client
Mobile Client
Access CRM
Web
Outlook
Mobile/Tablet App
Field
Contact
Form
Record
Opportuni
ty
Entity Relationships
Contact
Account
Opportunity
Active Directory
CRM
2013
2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office, Azure, System Center, Dynamics and other product names are or may be registered
trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of
Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a
commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT
MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.