Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
CROSSCULTURAL
NEGOTIATIO
N
DENNY
C AT H Y
SUNNY
ZAELANI (26543468)
OUTLINE
The Basics
Whats so different about China and India?
Cultural Values on Cross-Cultural Business Negotiation
Process
How to take the most out of it?
How can we learn?
References
THE BASICS
What is Culture?
Specificity
the collective programming of the mind which distinguishes
the members of one human group from another (Hofstede,
1980).
Northouse (2007) defines culture as learned beliefs, values,
rules, norms, symbols and traditions that are common to a
group of people.
Pattern
Salacuse (1999) adds; culture is the socially transmitted
behaviour patterns, norms, beliefs and values of a given
community.
THE BASICS
Culture and Negotiation
THE BASICS
Can Culture influence a negotiation?
Hofstedes
Cultural
Dimensions
Halls
Context & Time
Trompenaars
7 Cultural
Dimensions
India
China
India
High Context
Low Context
Monochronic
Polychronic
X
Traditionally its a High Context.
China
India
China
X
Traditionally its a High Context.
X
Consensus, relationships
Goal
Protoc
ol
Nature of
Agreemen
ts
Cultur
al
Values
Decision
making
Risk
propensity
Communicati
on
Time
(Brett, 2001; Hendon et al., 1996; Lewicki et al., 1999; Salacuse, 2005; Weiss, 1994)
Negotiation Process
Goal
India
China
Issues
Contract
Relationship
Communication
Direct: talkative,
emotional.
Indirect: emphasis on
silence and nonverbal
communication.
Unnecessary confusion
and missunderstanding.
Time
High sensitivity:
punctuality
Meeting time.
Risk propensity
Risk taker.
Risk averse.
Protocol
Decision making
Nature of agreements
Today is the first day those two corporations will negotiate their
future plans. Sunil is planned to meet with Guanxi representatives at
10 am. Zhang, the CEO of Guanxi, has been in the conference room
10 minutes prior the meeting time. She feels excited as she thinks
that arriving early will allow her to make conversation with her
counterpart with a hope of getting him better before. However, Sunil
is arriving late, 15 minutes past the meeting time. Knowing her
Hypothetical Case 2
Hypothetical Case 3
REFERENCES
Northhouse, P.G. (2007). Leadership: Theories and practice (4 ed.). California: SAGE Publications
ltd.
Hofstede, G., & Hofstede, G.J. (2005). Cultures and organizations, software of the Mind:
Intercultural cooperation and its importance for survival (2nd ed.). New York, NY: McGrawHill.
Hofstede, G. (1980). Cultures Consequences, London: Sage Publications.
Zhang, Y. (2013). A Study of Sino-Indian Business Negotiations-from a Cross-cultural
Perspective. Journal of Asian Business Strategy, 3(10), 278-291.
Salacuse, J. (1999).Group Decision And Negotiation,8(3), 217-236. http://
dx.doi.org/10.1023/a:1008660330550
Brett, J. M . (2001). Negotiating globally: How to negotiate deals, resolve disputes and make
decisions across cultural boundaries. San Francisco: Jossey Bass.
Salacuse, J.W. (2004). The global Negotiator: Making, magaging, and mending deals around the
world. New York: Palgrave Macmillian.
Schneider, S.C., & Barsoux, J.L. (2003). Managing across cultures (2nd ed.). Harlow: PrenticeHall.
Salacuse, J.W. (2005). Negotiation: The top ten ways that culture can affect your negotiation.
Ivey Business Journals, 69(4), 1-6.
Trompenaars, F. (1996). Resolving International Conflict: Culture and Business Strategy.Business
Strategy Review,7(3), 51-68. http://dx.doi.org/10.1111/j.1467-8616.1996.tb00132.x
Hendon, D., Hendon, R.A., & Herbig, P. (1996). Cross-cultural business negotiations. Westpost,
CT: Quorum.
Weiss, S. E. (1994). Negotiating with" Romans"-part 1. Sloan Management Review, 35(2), 51-61.
Lewicki, R.J., Saunders, D.M., Minton, J.W., & Barry, B. (2002). Negotiation (4th ed.). Boston,
Mass: McGraw-Hill Irwin.
Thank you!