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NONVERBAL

COMMUNICATION
Suresh Gautam

Nonverbal Communication:

All the things are not what they seem.


Peoples body language reveals that what
they say is very often different from what they
think or feel.

Allan and Barbara Pease

The study of this nonverbal or body language


will help you to learn the secretes of body
language and give you more confidence and
control in any situation.

Nonverbal Communication: Definition

Moreover it will give techniques to interpret


gestures, read the underlying thoughts, and
emotions- and reach the right conclusions.

Nonverbal communication is also known as


No-word communication.
Process of communication through sending
and receiving wordless messages

Nonverbal Communication: Definition

Process of communication not involving words or


speech

All communication that involves neither written nor


spoken words but occurs without use of words, rather
concerned with body movements, space, time, and
voice rhythm/inflection as well as general
characteristics of the environment- colour and
layout/design etc.

Classification of Nonverbal
Communication:
Nonverbal
Communi
cation

Kinesics

Proxe
mics

ParaPhysical
Time
Language language Context

1. Kinesics:

Kinesics is the study of the bodys physical


movements such as the study of facial
expressions, eye contact, body shape and
posture, gestures and appearance.
All of these outward body movements reflect
our inner meanings.
The face particularly the eyes- tell what is
happening within us.
We associate the facial expressions with
happiness, anger, surprise, fear, and sadness.

Some samples of Kinesics body Lg.

1. Pointing finger:
aggressive gesture

2. Body language at
work: welcoming and
cooperative posture

3. Crossed arms:
defensive/comfortable
position

Continue:
Regardless to body posture, there are three
types of body shapes:
1. Endomorphy (fat body):
Such people are seen in the love of relaxation,
comfort, food, frank etc.
2. Mesomorphy (with tied body and
muscles): They are focused on muscles and
circulatory system. They are in love of action,
games etc.

Continue:
3. Ectomorphy (thin and lanky body): such
people are mainly focus on privacy, restraint
(reserve), serious and highly developed selfawareness, study etc.
Appearance:
It includes clothes, hairstyle, jewelry,
cosmetics, and such.
Appearance tells others how we want to be
seen.

2. Proxemics:
It is the study of how we communicate with the
space around us. Or
In other words, Proxemics is the study of space
around us how we arrange it and what we arrange
in it.
So in other words, proxemics is personal space
language
There are four spaces called:
1. Intimate (family, close friends and relatives and few
words) physical contact to 18 inches

Continue:
2. Personal 18 inches to 4 feet:
In this concentric space circle, you permit other
and different things to happen.
Conversation with close friends, colleagues,
peers.
Normal talking opposed to whispered words or
complete silence in the more intimate space.

Continue:
3. Social 4 to 12 feet:
You use this space more formally and officially.
Business is done in this zone.
It is conducted with less emotions and more planning.
4. Public 12 feet to range of eyesight and hearing:
In this area, things occur are even more formal; perhaps
even as an impartial observer.
Such perception indicates the degree of detachment.
So this area is the most remote and formal space for you.

3. Time Language:

Time language is concerned with meaning of


time or how we give meaning to the time.
Early managers equated time and money.
Time-and-motion study, time management,
and such show we have meaning and value
for time.
Culture teaches us meaning of time, e.g.
pension planning, insurance, meeting
agendas and overtime compensation are the
examples in North America.

4. Paralanguage:

Paralanguage is also known as paralinguistics


It involves how we say something.
It involves how of a speakers voice rather than
the what of the words.
The term, para means like. So paralanguage
literally means like language
For example, is a persons speech fast, slow, high,
deep, smooth, disjointed or such?

Continue:

For example:

I practice good business communication.


I practice good business communication.
I practice good business communication.
I practice good business communication.
I practice good business communication.

We expect things from certain voice sounds.


We infer about peoples backgrounds, appearance,
and personalities from their voices.

5. Physical Context:

It refers to how color and layout/design communicate.


In other words, it refers to physical environment or
surrounding.
Colors associated with moods and behavior. Thus we
have a color language
Such as black and gray convey negative feelings; blue
and yellow; positive feelings.
Give attention to color (clothing, office, etc) to create a
desired effect.

Continue:

Layout and design of surroundings communicate


(carpeting, arrangement of desk/chairs, office
size, etc)
Consider the meanings that layout/design convey.
Use these nonverbal message effectively.

Conclusion:
We can conclude three things about nonverbal
communication.
1. nonverbal communication is pervasive
(omnipresent). We need to learn how to observe
it.
2. Nonverbal symbols are vague and inconsistent.
3. Nonverbal communication applies primarily to
face-to-face, oral communication.