Webroot Antivirus

Perisian Antivirus di AADK

Kaspersky (2010 - 2012)

Sophos (2013 - 2015)

Webroot (2015 - Kini)

Faktor peralihan/tukar antivirus:

Perkembangan teknologi cloud services

Saiz installer yang kecil dan permasangan yang mudah

Tempoh masa scanning yang singkat

Penggunaan resources RAM dan Disk yang rendah

Utiliti dan features yang bermanafaat.

Cloud Based vs Traditional Antivirus

Traditional/Server

Cloud AV

Server
& NOC to
monitor

NOC to monitor
Bundled together

Small
Pattern
Scanning
in Clouds

Small Size
Agent

Prinsipal/
Vendor
Server

Large Size
Suite Software

Big Size
Updates and
accumulated

Scanning
in PC

Webroot Installation
Remove
Install

existing Antivirus (Sophos)

Webroot Antivirus

Rename
Restart

Computer Hostname

Computer

Webroot Training
(Troubleshooting)
Webroot SecureAnywhere

Basic Troubleshooting
Sometimes, we will face common software problems such as:
- GUI not showing
- Uninstallation issues
- Temporary conflict between the software and OS issues
- And so on

Basic Troubleshooting
In order to troubleshoot basic issues, you may perform the following steps:
1. Changing the affected endpoint to UNMANAGED policy and then clicking
Save.

Basic Troubleshooting
2. Next, you have TWO options:
- Either wait till the next sync time policy is met (Example, in the policy it was 4
hours)
- Or, going to the affected endpoint and manually refresh the configuration
(Right click on the Webroot system icon and clikc Refresh Configuration)

Website Access Troubleshooting

Should you have any issues that are affecting certain websites or customized web-applications from being accessed.
You can temporarily disable the Web Shield from the Webroot GUI, as follows:

1. Open the GUI

2. Turn off the Web Shield
3. Key in the 6 letter security code

Create a support ticket

To create a support ticket:
1. Login to the console
2. Click on Endpoint Protection
3. At the STATUS tab, refer to the bottom-right side, there is a Support link that you can click
4. Once youre in the support page, scroll all the way down until you see an orange Create Ticket button

Create a support ticket

From here you may key in:
- Your subject
- Category of issue(s)
- Your message

Send Diagnostics Tools

To send a diagnostics tools of the affected endpoint, you may:
(The purpose of this feature is to send a diagnostics log directly to Webroot)

1. Go to the console, under Group Management tab

2. Search for the affected endpoint name and tick it
3. Click on Agent Command -> Advanced -> Customer Support Diagnostics