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Communication
Communication is simply a two
way process of exchanging
ideas, information or
transmitting verbal and
non-verbal messages.
Effective Communication
EFFECTIVE
COMMUNICATION
PRODUCTIVE
RELATIONSHIP
We communicate to
Get information
Get feedback
Motivate
Praise
Greet
Sell
Etc.
Process of Communication
Communication is the process of sending and
receiving information among people
Feedback
sender
receiver
Encode
SENDER
Medium
Decode
RECEIVER
Barriers to Communication
Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Poor listening skills
Distractions
Simple
Words
Summarizing
what has been said
Effective Questions
Seeking
Participation
Effective
Communication skills
Checking
for understanding
Body language
7cs Of Communication
CONSIDERATE
CONCRETE
CONCISE
CLEAR
COURTEOUS
COMPLETE
CORRECT
ESSENTIALS OF COMMUNICATION
Dos
Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood accurately or not
In case of an interruption, always do a little recap of what has been already said.
ESSENTIALS OF COMMUNICATION
Dos
accurately
ESSENTIALS OF COMMUNICATION
DONTS
Do not use technical terms and terminologies not understood by majority of
people
Do not speak too fast or too slow
Do not speak in inaudible surroundings as you wont be heard
Do not assume that everybody understands you
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing.
Do not instantly react and mutter something in anger.
While listening do not glance here and there as it might distract the speaker.
Probing Questions
Before communicating
Ask yourself
What is the main purpose/aim?
Who will receive it?
What is the likely attitude of the listener?
How much does he need to know?
Is my timing right?
What is the main subject?
Are the major points clear?
Is there any ambiguity?
Importance of listening
What is listening ?
Value Of Listening
Listening to others is an elegant art.
Good listening reflects courtesy and good manners.
The result of poor listening skill could be disastrous in business, employment and
social relations.
Good listening can eliminate a number of imaginary grievances of employees.
Good listening skill can improve social relations and conversation.
Listening is a positive activity rather than a passive or negative activity.
SUMMARIZE
SUMMARIZE
Pull
Pulltogether
togetherthe
the
main
mainpoints
pointsof
ofaa
speaker
speaker
QUESTION
QUESTION
Challenge
Challengespeaker
speakerto
to
think
thinkfurther,
further,clarifying
clarifying
both
bothyour
yourand
andtheir
their
understanding,
understanding,however
however
suspend
suspendjudgment
judgment
Questions