COMPUTER HARDWARE

SERVICING NC II

Agenda
Unit of competency
Summary questions
Inventory
Occupational Health and Safety
Disassembly and Assembly of PC
Software installations
Computer configurations
Device driver installation
Cabling configurations
Networking
Electronics symbols
Acronyms
Oral question and answer

Unit of Competency

Unit of Competency
Install Computer System and Networks
Diagnose and Troubleshoot Computer System
Configure Computer System and Networks
Maintain Computer System and Networks

SUMMARY GUIDE QUESTIONS

SUMMARY GUIDE QUESTIONS

Plan and Prepare work to ensure occupational

health and safety (OHS) policies and

procedures are followed.
Obtain materials, tools, equipment and testing
devices needed to conform the job requirements.
Interpret work instructions according to the job
requirements.
Obtain computer components/devices/systems and
determines its location prior to
installation.

SUMMARY GUIDE
QUESTIONS
Install equipment/devices/systems in accordance

with the job requirements.

Check/test devices/systems and/ or installations to
determine the conformity to the job requirements.
Check computer systems and networks for
configuration in accordance with the specification
and requirements.
Diagnose fault or problem in the computer systems
and networks in line with the standard operating
procedure.

SUMMARY GUIDE QUESTIONS

Configure the identified systems and networks

based on the specifications and job requirements.

Inspect and test configured computer systems and
networks in conformity with manufacturer's
instructions/manual.
Correct/adjust components or parts of computer
system and networks in accordance with job
requirements.
Test computer systems and networks to ensure safe
operation.

SUMMARY GUIDE
QUESTIONS
Performs scheduled/periodic maintenance in

accordance with manufacturer's

requirements.
Make needed repairs/replacements in accordance
with established procedures when necessary.
Document tasks undertaken in the accordance with
standard operation procedure (SOP).
Clean and clear worksite of all surplus/excess
materials in accordance with company standard
operation procedure(SOP).

INVENTORY

Materials

Computer Casing ( Mini Tower Casing)

Mother Board (Socket 478 / LGA 775)
Microprocessor (Pentium 4 / Core2Duo)
Power Supply (ATX 500 Watts)
Memory modules (DDR1 /DDR2)
Video Card (AGP/PCIE)
Modem
Drives (Optical / Hard disk drives)
Cables
AVR

TOOLS
Anti Static protection (wrist wrap)
Pliers
Screw drivers
Multi-meter (VOLT OHM Meter)
Cable Tester
Crimping tool
Side Cutter
Gloves
UTP Cable
Cable tie
Logic Probe

WORK AREA
Table / work board
Rubber matt
Extension power cord ( 220V )

Equipment
Printer
Personal Computer with LAN

Occupational health
and safety

Occupational health and safety

Always ground yourself before touching any part of

the computer
Do not work alone
Be careful with tools that may cause short circuit
Replace only fuses with those proper ratings
Wear safety glasses for protection against sparks and
metal fragmented
Use only grounded plugs and receptacles
Working area should have ventilations, trash can , fire
exit and capable of being disinfect.

Occupational health and safety

Keep one hand in your pocket when working live

circuit.
Wear rubber sole shoes when standing on the
ground or in a concrete floor.
Always power off and unplug the computer before
working on it.
Wear hard hat when someone working above you
When making circuit changes, switch off and unplug
the power cord from the equipment then discharge
the capacitors.

PC ASSEMBLY AND
DISASSEMBLY

PC Assembly
Discharge yourself before touching any part of

the computer.
Apply 5S . Segregate and arrange the computer
peripherals .
Casing configurations. Open the case and install
the power supply.
Mother board configurations. Install the CPU,
CPU fan and RAM.

PC Assembly
Install the motherboard to the case and screw.
Connect the power, switches and IDE

connectors to the mother board.

Inspect all connectors, be sure that it is in a
proper places and tighten.
Connect the external part peripherals
Switch on the computer system

PC disassembly
Switch off and unplug the computer from the

power source.
Disconnect all the external connector peripherals.
Open the case.
Unplug all the internal connectors from the
mother board.
Unscrew the power supply.
Unscrew all the drives (HDD,CDROM and Floppy
drives)
Unscrew the mother board.

Basic Trouble
Shooting
Beep Code Troubleshooting.
Component isolation
RAM isolation
Equipment isolation

Software Installation

CMOS/BIOS/POST Configurations
CMOS Configuration. Press delete key for 5 to 10

seconds upon booting the computer to enter the

CMOS Setup Utility for the CLONE Computers
Change the booting sequence into
CDROM/DVDROM first to boot.
Insert the CD OS installer .
Press any key. Forcing the system to boot from
CDROM drive in which the CD OS installer
located. Then follow screen instruction.

Partitioning the Hard disk drive

Press D key in order to delete partition
Press C key in order to create partition
Press L key to confirm the deletion of the

partition
Delete the existing capacity eg. 40000mb.
Then enter new required capacity eg.
20000mb.

Formatting the Hard disk drive

Choose NTFS quick formatting to quickly format

your hard disk.

Note: Best practice is selecting NTFS because
it can handle larger than 32 gig capacity ,
supports file-level security compression and
auditing, and has the ability of file and folder
encryption.

Product Key
Comes from the vendor or someone who give

the OS. Normally it is place at the cover of the

CD.

Computer Name Organizations /

Workgroup
Put the unique computer name eg. your

name
Put the organization as simple as
possible eg. home or office.
Put the workgroup as simple as
possible eg. tesda or lsgh or anhs

Firewall Configuration stage

Select On the firewall or the tab which

indicated as RECOMMENDED

Internet configuration stage

Select skip. Please note that the LAN card is

not yet configure so there is no chance that you

can connect directly to the internet/network at
this stage.

Creating Prime User

You must create prime user account other than

administrator in order to continue the installation.

Use user account as simple as possible eg.
User1.

Device Driver installation

Manual and automatic installation. Before

installation please visit the device manager tab

to view the hardware components device
software installed or not.
Automatic installation. Place the CD device
software installer in to the CDROM Drive then wait
until it prompt then follow screen instructions.
Manual installation. It is recommended for trouble
shooting / isolation purposes.

Printer installation
For old printers such as dot matrix etc. Connect

the printer cable to the system units printer port.

Connect the power cord to the outlet then switch
ON the printer.
Insert the CD printer installer. Allow the System
to detect the printer. Install the printer driver
software automatic or manual technique.

Cable Configurations
and Networking

Sharing the Printer

After installing the printers driver software there

will be an icon created inside the printer/fax tab

icon in the control panel.
Locate the appropriate printers name then right
click. Click the sharing security, then click OK.

ACRONYMS
ATX Advance Technology Attachment
RAM Random Access Memory
SDRAM Synchronous Dynamic Random

Access Memory
DRAM Dynamic Random Access Memory
EDO RAM Extended Data Output Random
Access Memory

SIMM Single Inline Memory Module

DIMM Double Inline Memory Module
RIMM Rambus Inline Memory Module
AT Advance Technology
USB Universal Serial Bus
IEEE Institute of Electrical and Electronics

Engineer
OHS Occupational Health and Safety
CPU Central Processing Unit
UDMA Ultra Direct Memory Access

BIOS Basic Input Output System

ISA Industry Standard Architecture
PCI Peripheral Component Interconnect
EISA Extended Industry Standard Architecture
VESA Video Electronics Standard Association
IDE Integrated Drive Electronics
SCSI Small Computer System Interface
CMOS Complementary Metal-Oxide Semiconductor
ROM Read Only Memory
DDR Double Data Rate

Electronic Symbols
Resistor
Variable resistor
Capacitor
Variable capacitor
Coil or Inductor

Diode
Zener diode
Loud speaker
Crystal oscillator
Transistor

Transformer
Fuse
Relay
Battery
Microphone
Posistor

Integrated Circuit
Ground Chasis
Ground System
Switch ( SPST)

Single Pole Single Throw

Switch ( SPDT)

Single Pole Double Throw

Switch ( DPST)

Double Pole Single Throw

Switch ( DPDT)

Double Pole Double Throw

Rotary Switch

Single Pole (4 positions)

Rotary Switch

Double Pole (4 positions)

Oral Question and

Acceptable Answer

Set A

You have just installed Windows 98. During

testing , it fails to start after the starting

Windows 98 message appear. What should
you do to troubleshoot this problem? Name
at least two ways.
a. Type Win/D:M add the command
prompt
to start windows.
b. Press F8 when Windows restarting
and
select safe mode

You have configured a dual boot system

consisting Windows 98 in FAT 32 partition

and Windows 2000 using NTFS partition. You
check your Windows 2000 installation and it
looked good. However, when you boot to
Windows 98 you can not see the files in the
NTFS partition. What might be the source of
the problem?
Windows 98 is not compatible with
NTFS

You successfully install Windows 2000

Professional and you want to check your drives

for errors. Name one way of checking for errors.
Disk Defragmenter. Open control panel,
click administrative tool,
click computer management and
within the storage tab
click disk defragmenter

You want to setup a dual boot scenario

between Windows 98 and Windows 2000.

How would you do this?
Partition your hard drive.
Install Windows 98 first.
And install Windows 2000
to the second partition.

A customer complains that his hard disk is

making lots of noise. After examining the

computer and hearing the noise for your self,
you notice that high pitch noise seems to be
coming from the fan in the power supply.
Which component should be replaced?
Power Supply
What part of HP Laser printer is malfunction

if you receive a 50 service error?

FUSER

A customer complains that he cant get his

computer to work. When she turn it on, she

gets no video and hears a series of beeps.
The beeps are in the sequence of one long
beep, then two short beeps. You tell the
customer to bring the machine in. Upon
further examination you are able to identify
the problem. What should be your next step?
What is the error?
Replace the video card
be sure that it is tighten

What is indicated by a 201 error at system

start up?
Bad memory. Most of the error
begins with 2 indicate
memory error of some sort.
What two command files are used by DOS to

configure the computer?

Autoexec.bat and Config.sys

You install a newly purchase sound card into

your computer, but upon rebooting you find

that the new device is not recognized by the
system. Moreover, your modem, which has
always worked perfectly, has stopped
functioning. What is probably the problem?
The sound card is using
the same IRQ as the modem
What is the correct way to use the protocol

utility IPCONFIG in a Windows 2000

environment?
Choose start, click run and type
cmd then press enter key.
At the command prompt
type IPCONFIG

Transmission Control Protocol/Internet

Protocol (TCP/IP) is a collection of protocols

that help manage the internet
communication. Each computer running
TCP/IP must have a unique IP address
assigned to it. What is an IP address?
Describe the format?
An IP address is set of four numbers,
each of which must be from 0 to 255.
What is the correct sequence to start

Windows 2000 backup program?

Choose start-Programs-then
Accessories- then System Toolsthen Backup.

Youve setup a network whereby each

computer act as a client and a server and in

which each user shares each others
resources, including printers. What is the
correct term for such arrangement?
Peer to peer networking
Sending and receiving electronic mail (e-

mail) is a common benefit of the internet.

Assuming a user has access to the internet
on a properly configure PC. What is before a
user can begin using e-mail?
E-mail account and e-mail client

What is the name of the executable file for

Microsoft Backup for DOS? For Windows 3.x?

MSBACKUP.EXE
What would you type at a DOS command

line to start the Microsoft Anti-Virus?

Type MSAV at the command prompt.
What program in the control panel can be

used to create a startup disk.?

Add/Remove Programs

What is the final option in the Configure

Screen menu?
Compatibility test
The MSBACKUP Program in DOS receives its

settings from what file?

SET file

Set B

Which Windows NT 4.0 utility should you use

after installing a new hard drive to make

usable?
Disk Administrator
Which is the proper command to install

Windows 2000 recovery console as a startup

option in the CD Rom in drive E?
E:\i386\winnt32.exe /cmdcons.
During the Windows 2000 setup, you are ask

to choose between NTFS file system and the

FAT filesystem. Can you site disadvantage on
NTFS?
NTFS is more sophisticated file
system

After the successful upgrading to Windows

2000, what should you do with the temporary

files generated during the setup process?
Nothing. Because all generated
temporary files are automatically
remove during the process.
You are preparing the computer for dual

booting between Windows 98 and 2000. Your

drive is partitioned, and Windows 98 is
already installed. What should be your next
step?
You must choose FAT
for Windows 2000 partition

Which of the following is not the Windows

2000 key Boot file? Why?

Autoexec.bat This is the key boot for
Windows 3.1 and 9X are not necessary
for Windows 2000
What is the most likely cause of a paper jam

on a dot matrix printer?

Obstructed paper path

HP printer laser jet III printer is not printing at

all. The computer indicates that the device

on LPT1 is not ready You perform a service
self test o the printer and it prints on the
page of vertical lines with no problem. The
front panel self test does not work, however
which component do you suspect is giving
you the problem
The Formatter
A computer is experiencing random reboots

and phantom problems that disappear after

reboot . What should you do?
Open the cover and reset all cards and
chips

 Using either a Windows 9X or Windows 2000

workstation, what components do you need to

connect to a Microsoft network server?
Protocol, client and adapter
You are enable file and printer sharing on your

Windows 9X system. You must now specify how

security will be handled. What could be the
options?
Share level Access Control
and User level control
A Windows 9x workstation includes default
support for what network OS/client types?
MS Windows Networking and Novells
Netware within a Windows 9x workstation,

 What is the third element required to

configure a Windows 2000 system as a network

client? A client, an adapter, and ______?
Protocol
What would you need to do to create a new
dial-up networking (DUN) connection within a
Windows 9x system?
Choose: Start-Programs-Accessories:
choose and click Dial up networking then
double click Make new connection. Or
double click My computer icon on the
desktop then click dial up networking.

 What would you use to map a network drive in

both Windows 9x and Windows 2000?

Map network Drive
What type of back up involves selecting the

files you want to back up as well as when you

want them to backup?
Custom backup
There are several pieces of backup hardware

that are currently available. Of the following,

which is not valid backup hardware?
Stationary hard disk

Which type of backup that backup files on a

disk that has changed since the last full

backup?
Differential backup