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Chapter 13
Learning Objectives
Define organizational culture and
know why it is important
Distinguish among organizational,
national, and global culture and
understand the relationships among
them
Evaluate the culture-free approach
to understanding organizational
culture
IBUS 681, Dr. Yang
Organizational Culture
A pattern of basic assumptions invented, discovered, or developed by a
given group as it learns to cope with its
problems of external adaptation and
internal integration
That has worked well enough to be
considered valid and, therefore, to be
taught to new members as the correct
way to perceive, think, and feel in
relation to those problems (Schien, 1985).
IBUS 681, Dr. Yang
Culture-Free Approach
It argues that technology, policies, rules,
organizational structure, and other
variables that contribute to efficiency
and effectiveness make national culture
irrelevant for management.
McDonalds fast food service
World Disney
IKEA
Disney Paris Ears
IBUS 681, Dr. Yang
Understanding Organizational
Culture
Organizations are culture free in
some respects, but culture bound
in many others (Trice & Beyer, 1993).
Global, national, and
organizational elements interact to
influence organizational culture
and behavior.
IBUS 681, Dr. Yang
McDonald's Restaurants
Moscow or some
others
Types of the
restaurant
Food adaptation
Service adaptation
Perceptions of jobs
Workplace culture
Employee
commitment
IBUS 681, Dr. Yang
U.S.
Fast food life style
Convenience
Temporary jobs
High turnover rate
Standard food
items
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Artifacts
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Microsofts Mission:
To enable people and businesses
throughout the world to realize
their full potentials
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Organizational
culture
Narrower
Manageable
Secondary
socialization
Subcultures
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DYSFUNCTIONS
DYSFUNCTIONS
Can
Can create
create barriers
barriers
to
to change
change
Can
Can create
create conflict
conflict
within
within the
the
organization
organization
Subcultures
Subcultures can
can
change
change at
at different
different
rates
rates than
than other
other
units
units
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Questions to be answered
1. The organizations
relationship to its
environment
2. The nature of human
activity
3. The nature of reality
and truth
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Questions to be answered
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Questions to be answered
6. The nature of human What is the correct way for people to relate to
each other, to distribute power and affection? Is
relationships
life competitive or cooperative? Is the best way
to organize society on the basis of individualism
or groupism? Is the best authority system
autocratic/paternalistic or collegial/participative?
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Guided
Missile
Family
Eiffel Tower
Incubator
Relationship
between
employees
Diffuse relationships
to organic whole to
which one is bonded
Specific role in
mechanical system
of required
interactions
Specific tasks in
cybernetic system
targeted upon
shared objectives
Diffuse,
spontaneous
relationships
growing out of
shared creative
process
Attitudes toward
authority
Status is ascribed to
parent figures who
are close and
powerful
Status is ascribed
to superior roles,
which are distant
yet powerful
Status is achieved by
project group
members who
contribute to
targeted goals
Status is achieved
by individuals
exemplifying
creativity and
growth
Ways of thinking
and learning
Intuitive, holistic,
lateral, and errorcorrecting
Logical, analytical,
vertical, and
rationally efficient
Problems centered,
professional,
practical, crossdisciplinary
Process oriented,
creative, an hoc,
inspirational
Attitudes towards
people
Family members
Human resources
Specialists and
experts
Co-creators
Ways of changing
Father changes
course
Improvise and
attune
Ways of
motivating and
rewarding
Intrinsic satisfaction
in being loved and
respected
Promote to greater
position, larger role
Participating in the
process of creating
new realities
Management
Management by
Management by
Management by
Management by
Convergence or Divergence?
Use of organizational
Industrialization
Emphasis on
standardization
Organizational
strategies for
managing culture
globally
Emphasis on
consistency across
borders
MNCs
MNCs
Global
Global institutions
institutions
Use of organizational
culture as a
competitive tool
Impact of diverse
national cultures on
organizational culture
Benefits in specific
and culturally
sensitive ways
Seniority
Seniority
Job
Job security
security
Group
Group versus
versus
individual
individual
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