Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Edward Deming
Pioneered the use of statistics and sampling methods
Became interested in the work of statistician Walter
Shewhart and believed the principles could be applied to
non-manufacturing environments
In the early 1950s he lectured Japanese business on
quality concepts leading directly to the emergence of
Japan as a quality leader
W. Edward Deming
Encouraged the adoption of a systematic approach
to problem solving known as the Deming or PDCA
(Plan Do Check Act) cycle
- Immediate remedies
- future actions
- Objectives
- Methods
Act
- Against objectives
Check
Plan
Do
- Train
- Execute
Capture the
market with
better quality
and lower price
Stay in
business
Productivity
improves
Provide jobs
and more jobs
Joseph Juran
Like Deming, was invited to Japan in the early 1950s by
the Union of Japanese Scientists and Engineers (JUSE)
Strong advocate of the need for quality planning and the
setting of clear and measurable goals
Has been very critical of some of the quality initiatives
of the 1990s as lacking substance
Philip B. Crosby
Known for his book Quality is Free and the concepts
of:
10
Comparison
Deming
Juran
Crosby
Definition of
quality
Continuous
improvement
Conformance to
requirements
Emphasis
Tools/system
Measurement
Motivation
(behaviour)
Types of tools
Statistical
process control
Analytical, costof-quality
Minimal use
Significant
emphasis
14
Further Reading
http://www.simplilearn.com/deming-vs-juran-vs-crosbycomparison-article
15