Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Workplace
values, ethics
and emotions
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione
Values defined
Stable, long-lasting
beliefs about what is
important
Define right or wrong,
good or bad
Include cross-cultural,
ethical and
organisational culture
values
Individualism collectivism
Individualism
Australia
NZ
Collectivists tend to
identify themselves by
group membership
give priority to group
goals
put more emphasis on
harmonious relationships
Japan
Indonesia
Collectivism
8
Power distance
High power distance
Malaysia
Hong Kong
Japan
The degree to
which people
accept an unequal
distribution of
power in society
Australia
N.Z.
Low power
distance
9
Uncertainty avoidance
High UA
S Africa
China
Australia
Singapore
Low UA
1
Achievement nurturing
Achievement
Japan
Australia
S. Korea
N.Z.
Nurturing
1
Long/short-term orientation
Long-term orientation
China
Japan
Australia
Indonesia
Short-term orientation
1
Individual rights
fundamental entitlements in society
Distributive justice
inequality with equal access to favoured
positions
inequality must benefit the least well off
Ethical sensitivity
ability to recognise the presence, and
determine the relative importance, of an
ethical issue
Situational influences
competitive pressures and other conditions
affect ethical behaviour
Emotions defined
Feelings experienced towards an object,
person or event that create a state of
readiness
emotions demand attention and interrupt our
train of thought
emotions are directed toward something
Attitude
Feelings
Emotional
episodes
Behavioural
intentions
Behaviour
1
Empathy
Emotional
intelligence
Selfregulation
Selfmotivation
Employee-customer-profit chain
Org
Org
practices
practices
Satisfied
Satisfied
employees
employees
Less
Less
turnover
turnover
Consistent
Consistent
service
service
Customers
Customers
perceived
perceived
value
value
Satisfied
Satisfied
customers
customers
Customer
Customer
referrals
referrals
Higher
Higher
revenue
revenue
growth
growth and
and
profits
profits
Organisational commitment
Affective commitment
emotional attachment to, identification
with, and involvement in an
organisation
Continuance commitment
belief that staying with the organisation
serves your personal interests
C H A P T E R
Workplace
values, ethics
and emotions
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione