EDUCATIONAL LEADERSHIP

The Competencies of Emotional

Intelligence
WEEK 13
Dr. Ismail Hussein Amzat

EQ & IQ
Why EQ & IQ?

Emotional Understanding
Which of the following faces is
expressing happiness, surprise,
anger, sadness?

Four Basic Components of

EI or EQ
Self awareness

Self management

Social awareness

Relationship
management

Emotional Self-Awareness
Self Awareness is about knowing ones internal
states, preferences, resources, and intuitions.
It is about having the skill to focus your attention on
your emotional state, being aware, in-the-moment,
of what you're feeling.
It is some time called Personal Competencies that
determine How We Manage Ourselves.
It is about asking yourself: Are you happy, excited,
worried, or angry?
After knowing your emotional state, you should
know: what should (or shouldn't) you do or say next?

Emotional Self-Awareness
This information will help you to make effective decisions
to achieve better outcomes for yourself and others.
This competency is important in the workplace for the
following reasons.
Accurate self-assessment
Self-confidence

These emotional intelligence skills create a decision

path to determine who is the most appropriate person or
group to make the best decision in any given
circumstance.
Without emotional intelligence, decision makers fail the
first and most important decision, which is who is the
best decision-maker for this decision?

Self-Awareness: Self-Motivation
Commitment
Aligning with the goals of the group or organization. People with this competence:
Readily make personal or group sacrifices to meet a larger organizational goal
Use the group as core values in making decisions and clarifying choices
Actively seek out opportunities to fulfill the group is mission

Initiative
Readiness to act on opportunities. People with this competence:
Are ready to seize opportunities
Pursue goals beyond what is required or expected of them
Bend the rules when necessary to get the job done
Mobilize others through unusual, enterprising efforts

Optimism
Persistence in pursuing goals despite obstacles and setbacks. People with this
competence:
Persist in seeking goals despite obstacles and setbacks
Operate from hope of success rather than fear of failure

Social Competencies
It is competencies that determine
Relationships.

How We Handle

Our awareness of others feelings, needs, and concerns.

Empathizing accurately with other peoples emotions (using
active listening).
Empathy is a people skill.
People who are empathetic and compassionate are able to
read social signals that reveal what other people want or
need.
This competency is important in the workplace for the
following reasons.

Understanding others
Customer service orientation
People development
Leveraging diversity

Emotional Self-management (Self Regulation)

Managing ones internal states, impulses, and resources.
It is about having the skill to be able to choose the emotions you want to
experience, rather than being the victim of whatever emotions occur by
letting people dictate for you.
It is about possessing the ability to manage your emotional state.
It provides skill to choose the emotions you want by helping to transform
negative emotional states into positive productive ones.
It is about controlling yourself and suspending the judgment to think
before acting.
This competency is important in the workplace for the following reasons:
Self-control
Trustworthiness
Conscientiousness
Adaptability

Relationship Management

The ability to use awareness of one's own

emotions and the emotions of others to
manage interactions successfully.
This includes clear communication
effectiveness in handling conflict.

and

This includes listening, conflict resolutions,

cooperation, and articulation the needs of a
group.
Resist saying something
embarrasses someone else.

that

publicly

Relationship Management
Inspirational Leadership:
guiding individuals and groups

Inspiring

and

Developing
others:
Sensing
others'
development needs and strengthening their
abilities
Influence:
persuasion

Exercising

effective

tactics

for

Change Agent: Initiating or managing change

Conflict
management:
disagreements

Resolving

Teamwork & Collaboration: Working with

others toward shared goals.

Why do people with high

IQs not always succeed?

Difference between EQ & IQ

Intelligence Quotient (IQ)
Is a value used to measure intelligence.
Emotional Quotient (EQ)
Is used to measure how a person processes
emotions.
IQ is based on a student's level of knowledge.
EQ is the level of a student's ability to
emotionally judge situations and/or fit into groups
by managing their personal interactions.

Difference between EQ & IQ

By UnitedHealthCare

Could a greater miracle

take place than for us to
look through each
other's eyes for an
instant?
- Henry David Thoreau

If your emotional
abilities aren't in hand,
if you don't have selfawareness, if you are
not able to manage
your distressing
emotions, if you can't
have empathy and
have effective
relationships, then no
matter how smart you
are, you are not going
to get very far.
- Daniel Goleman

You know, there's a lot of talk in this country

about the federal deficit. But I think we should
talk more about our empathy deficit -- the
ability to put ourselves in someone else's
shoes; to see the world through the eyes of
those who are different from us -- the child
who's hungry, the steelworker who's been
laid-off, the family who lost the entire life they
built together when the storm came to town.
When you think like this -- when you choose
to broaden your ambit of concern and
empathize with the plight of others, whether
they are close friends or distant strangers -- it
becomes harder not to act; harder not to
help.
- Barack Obama

20

Conclusion
Being intelligent about emotions means that
we can perceive and use emotions to create
optimal relationships and produce desired
outcomes.
Unmet emotional needs cause the majority
of problems at work.
~ EQI.org