Chapter 1

Introduction
to Human
Resources in
the
Hospitality
Industry

Overview of
Hospitality Industry

HospitalityindustryTherangeof
forprofitandnotforprofit
organizationsthatprovidelodging
and/oraccommodationsincluding
foodservicesforpeoplewhentheyare
awayfromtheirhomes.

Overview of
Hospitality Industry

Travelandtourismindustryincludes:
Transportationservices
Hospitalityindustry

Lodging
Foodservices
Others

Destinationbusinesses

Overview of
Hospitality Industry

LaborintensiveThesituationin
whichpeopleratherthantechnology
andequipmentareusedtoprovide
productsandservicesforan
organizationsconsumers.

RevenueTheamountofmoney
generatedfromthesaleofproductsand
servicestoconsumersofthehospitality
operation.
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Overview of
Hospitality Industry

HumanResources(HR)The
personsemployedbyahospitalityor
tourismorganization.

HumanResourcesManagement
(HRM)Processesusedbya
hospitalityortourismorganizationto
enhanceitsperformancebyeffectively
usingallofitsstaffmembers.
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Overview of
Hospitality Industry

IntrapreneurAnemployeeofan
organizationwhosecompensation,in
wholeorinpart,isbaseduponthe
financialperformanceofthepartof
thebusinessforwhichthepersonis
responsible.

Managing Human
Resources in the
Organization

ManagementprocessTheprocess
ofplanning,organizing,staffing,
supervising,controlling,and
appraisingorganizationalresourcesto
attaingoals.

Managing Human
Resources in the
Organization

ResourcesWhatanorganizationhas
availabletoachievegoals.

Examples:people(humanresources),
money,time,machinery,processes
andprocedures,energy(utilities)and
productssuchasfood,beverages,and
supplies.
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Managing Human
Resources in the
Organization

Basicmanagementfunctionsinclude
humanresourcesresponsibilities:
Planning
Organizing
Staffing
Supervising
Controlling
Appraising

Managing Human
Resources in the
Organization

JobdescriptionsAlistoftasks
whichapersonworkingwithina
specificpositionmustperform.
ManagersStaffmembersinthe
organizationthatdirecttheworkof
supervisors.
SupervisorsStaffmembersinthe
organizationthatdirecttheworkof
entrylevelpersonnel.
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Managing Human
Resources in the
Organization

CorporatecultureSharedbeliefs,
experiencesandnormsthatinfluence
howthingsaredonewithinan
organization.
ValueaddedTheconceptthatthe
benefitsofmoneyspentonsomething
areworthmoretoanorganizationthan
theamountofmoneythatisspenton
itspurchase.
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Managing Human
Resources in the
Organization

EmployeeturnoverTheproportion
oftotalemployeesreplacedduringa
specifictimeperiod.

#employeesleavingduringyear
#employeesintheworkforce

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Human Resources
Activities

HumanResourcesDepartmentThe
departmentwithinalargehospitalityor
tourismorganizationwiththeresponsibility
forrecruiting,screening,anddeveloping
staffmembers.
Departmentmembersalso:
administercompensation/benefitprograms
coordinatesafetypractices
implementlaborlawrequirements
administercollectivebargainingagreements

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Human Resources
Activities

StaffspecialistsPersonswith
technicalexpertiseinanareasuchas
humanresourcesthatprovideadvice
to,butdonotmakedecisions,for
managersintheorganizationschain
ofcommand.

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Human Resources
Activities

Activities:
Recruiting/selecting
Traininganddevelopment
Compensationandappraisal
Protectionandcommunications

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Human Resources
Activities

ExternalInfluences

Legislation
Competition
Consumerpreferences
Demographics
Globalissues
Ethicalconcerns
Economy
EmployeeunionsAnorganizationof
employeeswhoacttogethertoprotectand
promotetheirinterestsbycollective
bargainingwithrepresentativesofthe
hospitalityandtourismorganization.

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Human Resources
Activities

InternalInfluences

Policies Rules and regulations established

byanorganizationthatspecifyhowapplicable
staffmembersshouldact.
WorkProceduresAcourseofactionor
stepstobeusedtoaccomplishanobjective;
usuallydevelopedtodescribehowaworktask
shouldbeaccomplished.
EmpowermentTheactofauthorizing
employeestomakediscretionary
decisionswithintheirareasof
responsibility.

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Human Resources
Activities

InternalInfluences

Corporateculture
Longandshorttermplans
DownsizingActivitiesimplementedto
eliminatejobsineffortstogenerate
greaterefficienciesandcostsavings.
Managementjudgmentandexperience

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Diversity in the
Hospitality Workplace

DiversityThebroadrangeofhuman
characteristicsanddimensionsthat
impacttheemployeesvalues,
opportunities,andperceptionsof
themselvesandothersatwork.

ImplementingDiversityInitiatives

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Specific Human
Resources
Responsibilities

Jobtasksinvolvedinthemanagement
ofhumanresourcesareverydiverse.

ExecutivecommitteeAgroup
comprisedofdepartmentheadsthat
servesastheorganizationskey
managementteamand,who,inthis
capacityareresponsiblefortheoverall
managementoftheorganization.
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