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Learning Goals
Review the best practices to conduct an
actionable stakeholder analysis and
management plan
How to describe the characteristics of the
most challenging stakeholder types.
Share real experiences and techniques to
managing these challenging stakeholders.
BACKGROUND
Question
Which of these stakeholder
behaviors most often happens in
your projects?
a)Lack of clear requirements or goals
b)Unable to make timely decisions
c)Not able to fully pay attention
d)Being resistant to change
e)None of the above (I have ideal stakeholders)
Warning Signs
Missed
Deadlines
Scope Creep
Confusion
Conflict
Churning
Perception is Reality
1. User Involvement
2. Executive Support
3. Clear Business Objectives
4. Emotional Maturity
5. Optimization
6. Agile Process
7. Project Management Expertise
8. Skilled Resources
9. Execution
10. Tools and Infrastructure
Relationship Management
Communicate
Negotiate
Motivate
Progress (dependencies)
Influence
1. User Involvement
2. Executive Support
3. Clear Business Objectives
4. Emotional Maturity
5. Optimization
6. Agile Process
7. Project Management Expertise
8. Skilled Resources
9. Execution
10. Tools and Infrastructure
User Involvement
Business communications talking to the
users in their language and customs. Make sure
users feel their opinion makes a difference.
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1.
2.
3.
4.
5.
6.
7.
Executive Support
Clear Business Objectives
Emotional Maturity
Optimization
Agile Process
Project Management
Expertise
8. Skilled Resources
9. Execution
10. Tools and Infrastructure
The Standish Group, CHAOS, 2010: CHAOS Success
Factors
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Emotional Maturity
The ability to identify and remove
unnecessary requirements, as well
as the aptitude to deliver bad news
and accept critical feedback.
The Standish Group, CHAOS, 2010: CHAOS Success Factors
STAKEHOLDERS
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Definition - Stakeholder
STAKEHOLDER
Person or organization (e.g., customer,
sponsor, performing organization, or the public)
that is actively involved in the project, or whose
interests may be positively or negatively
affected by execution or completion of the
project. A stakeholder may also exert influence
over the project and its deliverables.
PMBOK Guide, Fourth Edition
14
Common Stakeholders?
Common project stakeholders:
Project manager
Project team members
Customers
Performing organization
Central staff
Project sponsor
Internal versus
External
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Other stakeholders:
Functional managers
Government
agencies/regulators
Suppliers and
vendors/subcontractors
Resource managers
Senior management
News media
Special interest groups
Community
Users
Shareholders
Person C
Department
A
16
Person A
Person B
Person D
Tools
PM Process
17
Initiation
Planning
Execution
Monitor/Control
Close
Communications
Management Plan
Sample Communications Planning Matrix
Stakeholder Relationship
Complexity
Stakeholder stability over time
Degree of public interest in the project
Degree of cultural diversity
Percent of staff able to converse fluently
BEHAVIORS
20
Political Landscape
High
Comrades
Allies
Adversaries
Opponents
Agreement
Low
Trust
High
Creating Your Political Plan, Raymond L. Englund, 2005 PMI Global Congress
22
Influencing Tools
Reciprocity
obliged.
Scarcity
23
Comrades
Allies
How would you get a bully,
politician and super star to
be your ally?
Agreement
Adversaries
Low
Opponents
Trust
High
Creating Your Political Plan, Raymond L. Englund, 2005 PMI Global Congress
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Managing Types
Effective stakeholder management
Meddling
Overbearing
Doing what is necessary to
develop and manage
Poor
relationships with all individuals
Untrustworthy
the project impacts.
Indecisive
Unavailable
The Handbook of Program Management: How to Facilitate Project Success with Optimal
Program Management by James T. Brown (ISBN-13: 978-0-07-149472-4)
The Bully
What they do:
Constantly intimidate, push other people around, often lose control,
driven toward results, display incredible confidence, are selfish. They
are volatile and intensely competitive. They push hard and reward
performance.
Why:
Lack of trust?
Control freak?
The Overbearing
Stakeholder
What they do:
Use power or
personality to
dominate.
Why:
Old school?
Cover up a
weakness?
Why:
They have no
significant budget
or authority (power
disadvantage).
Tactic: Advocate for those who cant and try to identify how
the poor stakeholders objectives align or conflict.
The Untrustworthy
Stakeholder
What they do:
Play both sides,
dont stand by their
word.
Why:
Refuse to be
personally
accountable.
Why:
Dont like to commit.
Why:
Over scheduled?
Location?
Priorities?
Why:
Willing to be accountable.
Tactic: Cultivate!
Learning Summary
WRAP UP
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Learning Goals
How to describe the characteristics of the
most challenging stakeholder types.
Share real experiences and techniques to
managing these challenging stakeholders.
Review the best practices to conduct an
actionable stakeholder analysis and
management plan.
35
Description
What are your particular organizational
culture, structure, market conditions,
infrastructure, and political influences?
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Contact:
Bonnie Cooper
bcooper@mms.org
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