<Insert Picture Here>

Lowering the cost of data center management

Peter Thomas
Senior Director, Technology Solutions, Oracle Asia Pacific
 Manageability Goals

• Lower Management Costs

• Largest line item in TCO is management cost – not license cost
• Costs increasing with growth in system complexity and size
• Self-managing systems significantly lower managements costs

• Increase System Availability

• System unavailability no longer an option
• Unplanned down-time must be minimized/eliminated
• Eliminate Human Error – # 1 cause of unplanned down-time

• Meet/Exceed Service Level Agreements (SLA’s)

• System performance impacts business productivity
• Business must meet their SLA’s
• Deliver reliable and predictable performance by proactive auto-tune
 Top Challenges for Enterprise IT Managers

Consistent end-to-end application and 87%

service performance guarantees

Unplanned infrastructure changes 73%

resulting in incidents and downtime

Unanticipated infrastructure effects from 49%

consolidation & new application projects

Misconfiguration of network objects 28%

0% 50% 100%

First-class application management is critical to IT and business effectiveness

Source: Forrester Research, Top Five Challenges For Enterprise IT Infrastructure Managers — And How To Resolve Them, Thomas Mendel, March 2005
 What does all this mean for the DBA ?

• The role of the DBA is rapidly evolving

• Typically more responsibility and workload for all things Oracle
• Yielding responsibility to other roles that are defined in the
enterprise now
• Proliferation of IT resources is inversely proportional to resources
assigned to deploy and manage them
• EM is on the road to ‘enterprise’ management
• No longer the ‘database management’ tool of pre-EM 10g days
• Oracle eco-system getting so wide and deep that it’s evolving out
of necessity as well as strategically
 To illustrate the point…

• The DBA is dead ! Long live the DBA !

• Then – “I’ve got this form that hits my Manufacturing database
and it seems to be running slow”
• Now – “I have a J2EE application coded inj JSF using Spring,
Tapestry and Toplink or Hibernate (or something) that’s
accessing and IM infrastructure using JAAS/JAZN to validate u
user is authenticated to store SSO credentials for a Web 2.0
application built usiung Ajax – oh and it’s killing the RAC cluster
– I think”
• Tools are essential for survival – and sanity !
• EM is designed to aid users in the shift from component
to application level management
 Oracle’s Manageability Evolution

Adaptive
Auto-Tuning

d
Integrate
Advisory
t
Low Impac
Instrumentation

Recovery
Memory

Replication
RAC
Apps/SQL
Storage

Backup

Schema
 Oracle Enterprise Manager 10g
Manage For Today’s Data Center

Applications

• Configuration Management
• Service Level Management
Middleware

• Application Performance Mgmt

• Lifecycle Management
Databases
• Dashboards
Operating Systems
 Oracle Enterprise Manager 10g Release 3

Applications • BEA • IBM

• Configuration Management • BEZ • Juniper
• Service Level Management • Blue Lane • Microsoft
Middleware • Check Point • NetApp
• Application Performance Mgmt • Citrix • Nortel
• Lifecycle Management • Dell • Onaro
Database • Egenera • Pillar Data
• Dashboards • EMC • Radware
• F5
Enterprise Linux

New • Microsoft MOM

• E-Business Suite • Oracle SOA Management • SAP
• PeopleSoft • Oracle Identity Management • JBoss
• Siebel • Remedy • IBM WebSphere MQ
 Oracle Enterprise Manager 10g Release 4
• BEA • IBM
Applications
• BEZ • Juniper
• Configuration Management
• Blue Lane • Microsoft
• Service Level Management • Check Point • NetApp
Middleware
• Citrix • Nortel
• Application Performance Mgmt
• Dell • Onaro
• Lifecycle Management • Egenera • Pillar Data
Database • EMC • Radware
• F5 • Jboss
Enterprise Linux •Websphere
- MQ
Series

• Data Masking
New •PeopleSoft HelpDesk
•Application Server Diagnostics Connector
• Non-Oracle + AD4J
Middleware + AD4J •Tomcat •Siebel HelpDesk
Connector
•Business Intelligence •
VMWare •Microsoft Exchange
 Q1: What is the current version of
Oracle Enterprise Manager ?
• 9i

• 9iR2

• 10gR2

• 10gR3

• 10gR4

• 11g
And the winner is…
 Oracle’s Management Solutions
Answer to Today’s Top Challenges

IT Operations Challenges Oracle Enterprise Manager

Improve alignment between Service Level

business customers & IT on
Management
service levels

Transition from reacting to Application Performance

end-user complaints to Management
proactively resolving issues

Assess correct status of Configuration

system and application
configurations
Management

Reduce cost of managing IT Lifecycle

infrastructure
Automation
 <Insert Picture Here>

Lifecycle Automation
Lifecycle Automation
Cost effectively manage “many as one”

• Manage many as one

• Dashboard views
• Management Templates
• Automated Software Imaging and
Provisioning
• Clone Oracle Homes and Instances
• Provisioning of RAC/CRS and AS clusters
• Bare Metal OS Provisioning
• Automation of Oracle patch processes
• Direct connection to MetaLink (Oracle
Support)
• Critical Patch Facility (security)

 Config Mgt Pack for DB; Config Mgt Pack for AS; Config Mgt Pack for Non-Oracle; Provisioning Pack
Lifecycle Automation
 Lifecycle Automation: Provisioning

Oracle SOA and Oracle

Database Fusion
and RAC Middleware

Simple, Accurate, Reliable Capacity on Demand

• Automate RAC provisioning while providing service
– Convert DB to RAC
– One-click-extend RAC to meet increased demand
– De-provision RAC nodes Best on
Oracle
• Simplified way to scale up or down RAC
– Integrated provisioning of RAC, ASM, and Clusterware
– Bare metal provisioning integrated with RAC provisioning
• Flexible and Adaptable to your IT environment
• Extend or customize Out-of-Box provisioning process
• Integration of provisioning procedures into your IT environment
 Overall RAC Deployment cycle

Test 
users
Testing and Staging

1 2
Create reference RAC systems Stage gold images

Production

1
5 4 3
Scale down Scale up RAC cluster Create Production clusters
 Oracle Automation:Patching

Oracle SOA and Oracle

Database Fusion
and RAC Middleware

Simple, Accurate, Reliable Maintenance of Distributed Systems

• Automate patching while continuing to provide service
• Customizable Orchestration of Multi-tier Patching of Oracle Systems
Environment (COMPOSE) Best on
• Rolling and non-rolling patching automation Oracle
• Out-of-Box best practices for DB, RAC, ASM, CRS, Dataguard and middle-tier
• Automatic orchestration of system shutdown, switchover, patching, and restart
• Adaptable to your IT environment
• Extend or customize the out-of-box provisioning process
• Enriched OS Patching (Linux, Solaris, Windows)
• Vendor site integration e.g RHAT Network
• Reduce possibility of errors and improve reliability
 EM driven HA (Dataguard) Patching

1 2
Both sites running Dataguard Standby site patched

EM

  

4 3
Primary site patched Sites switched over
 <Insert Picture Here>

Configuration Management
 Configuration Management
Know what you have and know what you’re running

• CMDB reports • Discover

• CMDB Statistics – All hardware & software
Software • Policy standards configurations
Installations • Audit Reports – Oracle inventory, including patch
• Decision support history and updates
SW and HW for incident,
Configurations problem, change, • Analyze
and release – Monitor and audit change
Resource management – Configuration comparisons against
Relationships reference, saved or live
configurations
Certified – Comprehensive reporting
Configurations
• Foundation for compliance and
Best
change control
Practices – Policy Management
– Standardize IT operations
management
– Security configuration policies
Configuration Management Database (CMDB)
 Compliance Dashboards

• Compliance Scoring
– Security settings and
configurations
– System and application
configurations
– Corporate best
practices

• Drilldowns
– Policy and rule
descriptions
– Violation details
– Impacts
 <Insert Picture Here>

Application Performance
Management
 Application Performance Management
Identify and resolve end-user problems quickly

• Complete system monitoring for entire

application infrastructure

• Monitor from end-user perspective

– Test application services from
representative geographies
Network

– Capture real end-user performance

URL/JSP

• Diagnostics and Tuning

– Rapid problem identification
– Root Cause Analysis (RCA)
Servlet

– Problem remediation/tuning
EJB
JDBC/
SQL

Application
 Service Level Mgt Pack; Application Server Diagnostics Pack; Database Diagnostics Pack; Database Tuning; Plug-ins
 Enterprise Manager – Pre UXInsight
Real appl. users
Enterprise
Manager

Applications and Application Services

Siebel CRM

Middleware

SOA Suite
Database

Host, OS, Storage and Network

Oracle E-Business
Suite
 Enterprise Manager – with UXInsight
Real appl. users
Real end user Experience
Enterprise
Manager

Applications and Application Services

Siebel CRM

Middleware

SOA Suite
Database

Host, OS, Storage and Network

Oracle E-Business
Suite
 Q2: Which company did Oracle acquire
for End User Experience ?
• Empirix

• BEA

• Siebel

• Moniforce

• Bharosa
And the winner is…
 <Insert Picture Here>

Service Level Management

 Service Level Management
Align IT and business customers on service levels

 Align IT Objectives with

Business Objectives
 Real-time Service Level
Measurement
– Services Dashboard
 Track actual performance to
SLAs
• Forms support (10.1.2, 9.0.4, 6i)

• Automated creation of System

and Service for deployed
applications
• Change history tracking of
system membership
• Configuration change history
tracking of entire system
• Customization of system model
allowed – by adding/removing
 Service Level Mgt Pack (including Dashboards) individual components
 Application Infrastructure Management
Broad management for all application-dependent components

Extended Infrastructure Management

Virtual Servers Databases Middleware Network

• VMWare
• Oracle VM

• Check Point Firewall

• Oracle • Oracle
Operating • IBM WebSphere
• Juniper Netscreen Firewall
• IBM DB2 • F5 BIG-IP
Systems • MS SQL Server • BEA WebLogic • Nortel Alteon Switch
• Linux (2000 & 2005) • MS .NET (partner-built)
• All Unix • Sybase • MS BizTalk Server
• Microsoft • MS IIS
• MVS • MS Commerce Server Storage
Applications • MS ISA Server
• MS Active Directory
• JBoss AS
• IBM MQ Series
Servers • NetApp Filer
• Citrix Presentation Server • EMC Celerra, Clariion,
(partner-built) Symmetrix
• Oracle • Blue Lane PatchPoint • Pillar Axiom (partner-built)
• Microsoft Exchange (partner-built)
• Onaro SANScreen
• Dell PowerEdge • SAP • Tomcat (partner-built)
 Support for Microsoft SQL Server

•Discovery
•Management
• Start up / Shut down / Pause
•Monitoring
• Availability
• Performance
• Space Usage
• Users and Roles
• Configuration
• Server Configuration
• Database Settings
• Registry Settings
• Security Settings
• Reports
Enterprise Reporting
Proactively deliver specialized management information to users,
managers, and executives

• Easy-access out-of-box reports

Email Web Console
1clipart

for all Oracle components

• Configuration
• Performance
• Service level
• Audit
Reports • Graphical report creation tool
• Complete repository access
Open Published
Repository
• Secure publishing capabilities for
Views
entire user-community
• Views accessible by any
Grid reporting product
Control
 What are customers deploying ?

Consistent end-to-end application and service DB Diagnostics

performance guarantees 87% Application Diagnostics
Service Level Monitoring

Unplanned infrastructure changes resulting in 73%

incidents and downtime

Unanticipated infrastructure effects from 49% Configuration Mgmt

consolidation & new application projects
Provisioning

Misconfiguration of network objects 28%

0% 50% 100%

Source: Forrester Research, Top Five Challenges For Enterprise IT Infrastructure Managers — And How To Resolve Them, Thomas Mendel, March 2005
 British Telecom
• Increase “first time right” delivery of RAC solutions to customer.
• No capability at DBA level to compare OS configs within and
Challenge between clusters or single nodes
 View into “state” of the environment
• Get DBAs to use CM reporting and change history functionality
to prove and resolve OS conflicts quickly and more confidently
Solution • Don’t underestimate the power of scheduled config snapshots
Approach when faced with the “we didn’t make any changes” defence
• Leverage compare against gold configuration for consistency

• “Using the deployment summary reporting capability in 10.2 has

pleased a considerable amount of people not previously able to
mine this kind of information”
Benefit • “Our RAC pre-provide story is saving man days, not man hours”
• “RAC node compare automated functionality found configuration
differences that our best DBA could not find in three days!”
 Bayer

• Patch management is costly and labor intensive for 2000

databases across 500 hosts
Challenge • Multiple Oracle database versions across multiple platforms
• Quarterly CPUs take a lot of DBA time
• Using deployment procedures for applying CPUs, one-offs and
Solution patchsets
Approach • Use gold image based cloning to roll out pre-patched images on
new servers

• Faster way to deploy patches

• Low avoidable failure rate per operation
Benefit
• ~1 hour of manual activity reduced to a minute
• ~4 hours for patchsets across servers reduced to 10 minutes
 Q3: How long did it take BT’s top DBA
to find configuration differences in
RAC ?
• 10 seconds

• 10 minutes

• 3 days

• 10 days

• 3 weeks
And the winner is…
Questions ?
EVALUATION
 Evaluation - Session 1

• How did you rate the Content that was presented?

1 5

Poor Excellent
 Evaluation - Session 1

• How did you rate the Delivery of the presentation?

1 5

Poor Excellent
 Evaluation - Session 1

• How did you rate the value of this presentation for

your organisation?

1 5

Poor Excellent