Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Training (HRD)
Programs
By Aziz Ahmed
Lecture # 5
Objectives
Three parts:
Performance
Conditions
Criteria
Performance
What is to be done e.g.,
Increase upper body strength
Assemble a chair
Catch a football pass
Graduate from college
Conditions
Conditions under which performance is
done e.g.,
using standard conditioning
equipment
using a screwdriver and hammer
at a full run under man-to-man
coverage
without cheating or outside help
Werner & DeSimone (2006)
Criteria
The level of acceptable performance
e.g.,
by 25 percent within one year
within one hour without mistakes
at least 80% of the time without
penalties
within 5 years and with a B
average
Werner & DeSimone (2006)
Sample Objectives
Inventory 1,000 pieces of bulk
merchandise an hour with an error
rate of less than 1% using industry
standard inventory tools.
Run 40 yards in less than five
seconds on a dry, level field with
winds less than 10 mph.
Werner & DeSimone (2006)
Sample Objectives 2
After training, be able to identify the
four basic stages involved in HRD
within five minutes.
Completely assemble one childs
bicycle within one hour using
common hand tools and instructions
provided on December 24 without
cursing.
Werner & DeSimone (2006)
10
11
12
13
14
15
If No Subject-Matter
Experts (SMEs) are
Available
Use a team to train
Use programmed instruction or CBT
Train your trainers
16
17
Training Methods
Methods
Instructor-led Classroom Programs
Self-Study, Web-based
Job-based Performance Support
Public Seminars
Case Studies
Role Plays
Games or Simulations, Non-computer-based
Self-Study, Non-computer-based
Virtual Classroom, with Instructor
Games or Simulations, Computer-based
Experiential Programs
Virtual Reality Programs
Media
Workbooks/Manuals
Internet/Intranet/Extranet
CD-ROM/DVD/Diskettes
Videotapes
Teleconferencing
Videoconferencing
Satellite/Broadcast TV
Audiocassettes
Percent
91
44
44
42
40
35
25
23
21
10
6
3
79
63
55
52
24
23
12
4
18
Types of Training
Computer Applications
96
Computer Programming
76
96
Personal Growth
76
Non-Executive Management
91
Managing Change
75
Tech. Training
90
Problem Solving/Decision
Making
75
Communications Skills
89
Time Management
74
Sexual Harassment
88
Train-the-Trainer
74
Supervisory Skills
88
Diversity/Cultural Awareness
72
Leadership
85
Hiring/Interviewing
71
85
Strategic Planning
69
Performance
Management/Appraisal
85
Customer Education
68
Team Building
82
Quality/Process Improvement
65
Customer Service
81
Public Speaking/Presentation
Skills
62
Product Knowledge
79
62
Executive Development
Safety
78
Ethics
Werner77
& DeSimone
Sales(2006)
61
55 19
20
Training Materials
Program announcements
Program outlines
Training manuals and textbooks
Training aids, consumables, etc.
21
Scheduling Training
Must be done in conjunction with:
Production schedulers
Shift supervisors
Work supervisors/managers
Trainees
22
23
24
Registration and
Enrollment Issues
How, when, and where does one
register?
Who is responsible for logistics?
Travel
Lodging
Meals
Etc.
25
Summary
As in building a house, design issues
must be addressed before training:
Objectives
Who will conduct the training
Lesson plan
Appropriate methods/techniques to use
Materials needed
Scheduling issues
Werner & DeSimone (2006)
26