OpManager

Best Practices, Tips, Tricks

Agenda

Installation
Discovery & Monitoring
Maps & Topology
Alarms
Reports
Admin Configuration
Secure OpManager Web Access

Agenda ..
Plugins & Add-ons
Upgrade OpManager Installation
Support Contact

Installation
# no of Process RAM
devices or
/
Interfac
es
# of
devices/interfa
ces
Up to 50 devices
or 300
Interfaces
Up to 300
devices or 2000
Interfaces
Up to 1000
devices or 5000
interfaces
More than 1000
device or 5000
interfaces

Processor

RAM

1.7 GHz

1 GB

3.4 GHz

2 GB

2 * 3.4 GHz

4 GB

HDD

Supported
Free HDD Size
Operating
System
Windows: 2008,
2003 Server,
Vista, 2000
40 GB
professional
+SP4, XP
Professional

80 GB
4 * 3.4 GHz

8 GB

Operati
ng
System

Linux: RedHat
7.x and above,
Debian 3.0,
Suse, Fedora &
Mandrake

Supported databases
MySQL
Bundled in the product

Microsoft SQL Server

During installation, you can specify the
database you want to use

EE vs Professional
Enterprise Edition

Professional Edition

Distributed Probecentral architecture

for remote site
monitoring
Monitor up to 50,000
interfaces or 5000
devices

Standalone network
monitoring
Monitor up to 500
devices or 5000
interfaces

Windows vs Linux
WMI monitors not supported in Linux
installation
Exchange Server, Active Directory,
SQL Server monitor are supported in
Windows (as it uses WMI).
Plug-in modules like NFA, NCM are
supported only in windows
installation.

Windows Installation
The user, which is used to install
OpManager, should be an
Administrator or should belong to the
Administrator group.
Install as a Windows Service
You can choose to install as Windows
Service during installation or run
OpManagerService.bat under
<OpManager-Home>/bin folder

Disable Windows Firewall

To avoid connection problem to remote

Windows Installation
Disable SNMP Trap Service
Disable User Access Control in
Windows 7
Install Putty to troubleshoot SSH
monitors
Install net-snmp to troubleshoot
data collection problems in SNMP
Date/Time should be set to the
current date and time.

Linux Installation
On a Debian OS, iputils-ping package
should be installed.
It is preferred to use the default
installation folder, as the necessary
file access privileges are
automatically set to this folder. The
default installation folder is
/opt/ManageEngine/OpManager. Else,
you have to use the following
command to provide the privilege
# chmod R 755 [full-path-to-

Linux ..
Stop ipchains and iptables daemons
Stop snmptrapd service.
MySQL is the preferred database. If
you choose to use your MySQL
instance for this, ensure that the
version is supported by OpManager.
OpManager uses Version 5.0.18 as its
default MySQL version. You can also
choose to have MSSQL as the
preferred database though the
installation is on a Linux box.

High Availability
Install Standby Engine

Discovery & Monitoring

Ensure that the SNMP is enabled and
configured on the Network Devices
like routers, switches, firewalls, load
balancers
Ensure the devices accept SNMP
Packets from OpManager host
Configure Trap Destination as
OpManager host and port.

SNMP Config Example

Example ..

Example ..

o set OpManager as host:

un the following commands from the command prompt:
#configure terminal
#snmp-server host <OpManager server running system's IP> <Trap community s
example: snmp-server host 192.168.9.58 public snmp)
#end
#copy running-config startup-config

Device Templates
The templates carry the information
required to classify the devices and
to associate relevant monitors
OpManager comes with over 600
device templates
Add your own device templates
Admin Device Templates lists all the
out-of-the-box templates
Click Add New to add your own
template

Adding New Device Template

Configure Interface Templates

Enable\Disable monitoring of Interfaces
Enable\Disable metrics to be monitored in specific
interface types

Credential Manager
Helps to manage credentials used for
monitoring the devices
SNMPv1/v2c, v3, Telnet, SSH, WMI
protocols
As a best practice have a separate
account for monitoring the device

Add Credential for SNMP v1/v2

Rule Engine
Helps to automate the process of
adding monitors to the devices
Say for example you want to add
httpd process monitor whenever a
Linux device is discovered
Go to Admin Rule Engine
Add a New Rule, Select Device Type and
criteria as linux
Select add process monitor and select
httpd process monitor

Initiate Discovery
Admin Discover Devices
Specify the network range to discover
Discover the devices in that network,
classify devices based on Device
Template and associate the matched
credentials to the device

Import the devices from a csv file

Discovery

You can use the seed.file to drive the discovery process.

A couple of examples have been shown below.
Example 1 :- Do not discover a subnet.
In order not to discover a subnet,
you have to use the following syntax in the [OpManager-Home]\conf\seed.file
<NOT_TO_DISCOVER>
NETWORK_ID="X.X.X.X"
NETMASK="Y.Y.Y.Y" />

NETWORK_ID="Z.Z.Z.Z"
NETMASK="W.W.W.W" />
</NOT_TO_DISCOVER>
Where "X.X.X.X " and "Z.Z.Z.Z" are the network addresses which are not be disc

Maps & Topology

Create as many business views as
you need, so as to export them to
visio for immediate reference.
Create Business view based logins,
so as to provide role based logins
and views.
Keep the list view a tabular one, so
that the page loads faster and also
gives a quick view on the
performance of the device.

Alarms
Configure Threshold profile for
different monitors and different
categories
Identify the various Alert profiles you
want to configure
Configure Modem SMS Alert Profiles
where you need the immediate
attention of your Network or Server
Administrators.
Use Quick Configuration Wizard to
associate the notification profiles to

Alarms
Step 1: Choose the option Assign
notification profile. in Quick
Configuration Wizard
Step 2: Choose the Notification
Profile
Step 3: Choose the criteria for such a
profile
Step 4: Choose the time window at
which this profile should be active
Step 5: Choose the category or
business view to which this profile

Alarms
Use Rooster based alert profiles so
that you dont get spammed with
informational or warning alarms on
Weekends
You can configure Alarm Escalation to
receive notification on critical alarms,
which have not been acknowledged
or resolved until the next polling
time.
Configure Device Dependencies in
order to suppress related alarms

Alarms
Add Notes to alarms so that this
serves as a knowledge base item for
other technicians.
Use Log-a-ticket profile to integrate
with ServiceDesk Plus, that offers ITIL
workflow
Forward Traps to other EMSs if you
have a single console to collect traps.
You can include the ipaddress of the
trap receiver and trap port in
[OpManager-

Reports
Configure Reports to be scheduled on
a periodic basis.
Use HTML Email for such configured
report emails and choose to publish
such reports, than to receive them as
attachments.
It is easier to manage the reports on
a business view criteria.
You can rebrand OpManager in order
to use your own logo in the Reports

Schedule Reports
Select Reports
Generate reports based on Business View

Performance Tuning
Increase JVM Memory
OpManager Java Heap Size can be
increased based on optimization
requirements by editing the value of
-Xms/-Xmx parameter in
StartOpManagerServer.bat/sh script or
by editing the file
/opmanager/conf/wrapper.conf
(Initial/Maximum Java Heap Size).
You can use 25% of RAM in the system
as maximum Java Heap Size. Say for
example in a 2GB RAM, give Xmx as
512 MB.

MySQL Tuning

You can configure these MySQL parameters

with the required values in /opmanager/bin/startMYSQL.bat script.

Performance Tuning
Configure polling interval depending
upon the type of the device
Configure Downtime Scheduler in
order to unmanage devices during
scheduled downtimes.
Change the WMI threads for data
collection, change the WMI_EXEC
value in
[OpManager_Home]\conf\threads.con
f file.

Secure Web Access

Follow the steps below to enable https login for OpManager Web interface.
1) Open a CMD prompt and go under /OpManager/bin
2) Execute ssl_gen.bat -f Enable
This will enable the self-signed SSL certificate for OpManager.
OpManager web client can be accessed in the same port number with https://
You can also generate the Certificate and import in to OpManager

Plug-ins & Add-ons

Netflow Plugin for bandwidth
utilization monitoring
NCM Plugin for Network
Configuration Management
WAN Monitoring
VOIP Monitoring
IPAM Plugin

Upgrading OpManager
Different types of OpManager
upgrades are periodically released.
These include Service Packs,
Upgrade Packs, Hot Fixes, and
Migration Packs.
Following is the URL where the latest
upgrades are hosted for download:
http://www.manageengine.com/networ
k-monitoring/service-packs.html

Upgrade
Take a Backup of OpManager
database and configurations before
doing a upgrade.
Execute the script <OpManagerHome>binUpdateManager.sh/bat to
install Service Packs or uninstall
Service Packs

Support Contact
Phone:
USA/ Canada: +1 888 720 9500 / +1 800 443 6694
UK: 0800 028 6590
Australia: +1 800 631 268
International: +1 925 924 9500
Email:
Pre-sales support: eval@manageengine.com
Post-sales support: opmanagersupport@manageengine.com
Product Manager: devanand@manageengine.com

Thank You